Juber Ali
Woking,Surrey
Summary
An adaptable and customer focused professional with a track record in administrative support, customer service and organisational management. Am well known for outstanding communication abilities, a keen eye for attention to detail and a proactive approach to deal with arising problems. Committed to building solid client relationships and achieving organisational objectives to represent the company in best light. Eager to move forward by utilising transferable skills to deliver outstanding results and drive the growth of the business.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Administrative assistant
Deuces Cars
Guildford, Surrey
08.2023 - Current
- Provided comprehensive administrative support, including managing schedules, coordinating bookings, and maintaining accurate records.
- Ensured seamless communication between drivers and customers, enhancing client satisfaction and retention.
- Handled customer inquiries promptly and professionally, resolving issues and providing tailored solutions.
- Improved operational efficiency by organizing and digitizing documentation, streamlining workflows, and minimizing errors.
- Supported marketing initiatives by assisting with social media updates and promotional materials.
Delivery Courier
Velocity Logistics
07.2023 - Current
- Demonstrated strong organisational skills by successfully delivering over 250 parcels daily, consistently meeting tight deadlines and maintaining a high-performance scorecard
- Ensured customer satisfaction by maintaining clear communication, handling packages with care, and addressing any queries or concerns promptly
- Maintained a professional and courteous demeanour, representing the company positively during all customer interactions
- Checked vehicle daily for optimal safety on the road
Shop Assistant
Morrisons
Woking
07.2021 - 07.2023
- Delivered exceptional customer service by assisting shoppers with queries and providing a welcoming shopping experience
- Ensured the shop floor was immaculate, with attention to detail in stock displays and cleanliness
- Gained technical proficiency by operating stock control systems and processing transactions efficiently, contributing to overall store performance
- Carried out active selling from initial customer greeting
Education
Level 2 City & Guilds - Light Vehicle Maintenance
Brooklands College
GCSE - Combined Science: 7-6, English Literature: 6, English Language: 6, Religious Studies: 6, Business Studies: 6, Mathematics: 6
St John The Baptist School
Woking 01.2015 - 01.2020
Level 3 BTEC Subsidiary Diploma - Vehicle Technology (Motorsport)
Brooklands College
Skills
- Customer Relationship Management
- Communication Skills
- Organisational Skills
- Technical Knowledge
- Adaptability
- Leadership
- Analytical Skills
- Customer complaint management
- Vehicle maintenance awareness
- Inventory and delivery management
- Problem-Solving
- Time Management
- Punctuality
- Resilience
- Positive Attitude
- Driving licence
Timeline
Administrative assistant
Deuces Cars
08.2023 - Current
Delivery Courier
Velocity Logistics
07.2023 - Current
Shop Assistant
Morrisons
07.2021 - 07.2023
GCSE - Combined Science: 7-6, English Literature: 6, English Language: 6, Religious Studies: 6, Business Studies: 6, Mathematics: 6
St John The Baptist School
01.2015 - 01.2020
Level 2 City & Guilds - Light Vehicle Maintenance
Brooklands College
Level 3 BTEC Subsidiary Diploma - Vehicle Technology (Motorsport)
Brooklands College
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