Jubayer Ahmed Tuhin
Birmingham
Summary
A multiskilled and adaptable warehouse operative with around Five years of experience in the industry. Physically and mentally adapt in providing first class working practice within the warehouse environment. Methodical by nature with a keen eye for detail. Team player, able to work well with colleagues. Enthusiastic and willing to get involved in every aspect of work. Focused, hardworking, and punctual with excellent organisational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
FC Associate
BHX5 Amazon
03.2020 - Current
- Processing, packaging, and shipping orders accurately.
- Finalize work orders and update database
- Performs all work in accordance with established safety procedures
- Resolves routine problems; refers complex issues to higher levels (lead or supervisor/manager)
- Works under minimal supervision
- Responsible for the processing of orders and shipments according to company policies and procedures
- Resolves most questions and problems and refers only the most complex issues to higher levels
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency.
- Assist team members with packing and processing tasks to increase overall warehouse efficiency.
- As Amazon Process Guide, work closely to chase CPT's, reducing dwells, hourly head count, collect parcel and manually slam them.
- Handled all delegated tasks, including problem solving and Direct Engagement with Leadership to accomplish goals and set standards
- Recognised by management for delivering exceptional service during peak period
- Examining and resolving the problems regarding any shipment orders of the site
- Mentored team members for various roles like process guide and problem solver
- Demonstrated leadership qualities that are acknowledged by the leadership team.
- Delivered fast, friendly, and knowledgeable service for daily queries and complaints
- Amazon associate learning all outbound processes, Pick, Pack and Ship
- Continued professional development - trained into;
- Pack Process Guide - Resolving specific issues related to various pack process path barriers. Collaborating with all outbound processes to ensure smooth delivery of CPT (critical pull time) requirements.
- Pack Problem Solver - Identifying and resolving time critical process issues to ensure customer orders are prioritized and shipments meet their CPT SLA’s. Verifying issues, deep diving root causes, creating and following through with corrective actions to improve the process.
- Certified Proxy Flow Lead - Generate plans for work flow through the FC utilizing specialist tools such as NSSP to solve risk for successful operational delivery and protect WIP (work in progress). Understand buffer management against target unit rates (TUR) vs backlog (BL). Calculate present and future work pool and measure capacity to deliver for 24hr shift period. Provide relevant information in shift handovers.
- AMAZON ASSOCIATE | BHX5 RUGBY |
Store Manager
Al-Aman
11.2019 - 05.2020
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Deal with all issues that arise from staff or customers (Complaints and grievances)
- Meet goals by training, motivating, mentoring, and providing feedback to staff.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Additional store manager duties as needed
- Manage stock levels and make key decision about stock control
- Promote the organisation locally by liaising with local schools and community in general
Floor Supervisor
Laghi's Deli
09.2019 - 02.2020
- Ensure highest level of quality
- Maintain safety and sanitisation standards
- Empower staff to deliver the highest standard of service
- Responsible for managing the opening, running, and closing duties for premises when Manager is not on duty.
- Responsible for all aspects of guest relations and quality of experience delivered to the guest.
- Supervise, assist, and motivate associates to consistently deliver high-value experience on floor to every customer
- Delegate according to individuals' knowledge, abilities, and skills
- Open and willing to try different approaches to resolve issues.
- Keep Manager promptly and fully informed of all significant issues.
Skills
Customer assistance
Issue resolution
Quick learner
Computer literate
Critical thinking
Strategic decision making
Excellent time management
Complex problem solving
Strong organisational skills
Delegation
Customer focus
Multi-task skills
Timeline
FC Associate
BHX5 Amazon
03.2020 - Current
Store Manager
Al-Aman
11.2019 - 05.2020
Floor Supervisor
Laghi's Deli
09.2019 - 02.2020