Juanyi Shang
Liverpool
Summary
Customer-focused retail professional with experience in customer service, sales, inventory management, and order processing. Passionate about delivering an exceptional shopping experience by ensuring efficient store operations and maintaining an organised, visually appealing retail space. Strong team player with excellent communication skills, fluent in English, Chinese, and Japanese. Adaptable and detail-oriented, with availability to work evenings and weekends to support business needs.
Overview
7
7
years of professional experience
Work history
Retail & Food Service Assistant
Renshaw Food Market
Liverpool
01.2024 - Current
- Managed customer orders and handled transactions efficiently.
- Monitored inventory, restocked products, and ensured proper stock organisation.
- Assisted in food preparation and maintained cleanliness standards.
- Provided friendly customer service and resolved inquiries promptly.
- Trained new staff members, increased team efficiency.
Floor staff member
Man Tsuen Ho Restaurant
Liverpool
06.2023 - 01.2024
- Assisted customers with seating and orders, ensuring asmooth dining experience.
- Maintained store cleanliness and handled food service tasks.
- Worked collaboratively with the team to enhance service efficiency.
- Demonstrated energy and enthusiasm to go above and beyond for every customer.
- Delivered reliable customer service with attention to detail even under high pressure.
Jewellery Consultant
Victoria Jewellery CO Ltd
London/Guangzhou
04.2018 - 07.2022
- Assisted customers in selecting products based on preferences and budgets.
- Maintained merchandise displays and ensured correct pricing.
- Provided high-level customer service to enhance brand loyalty.
- Communicated with manufacturers to examine assembled or finished products to verify adherence to specifications
Education
Applied Jewelry Professional
Gemological Institute of America (GIA)
London3 x A-Levels -
Northwood School
London8 x GCSEs -
Northwood School
LondonSkills
- Customer Service & Sales
- Inventory Management
- Order Processing & Stock Replenishment
- Team Collaboration
- Merchandising & Store Presentation
- Fluent in English, Chinese, and Japanese
- IT Skills
- Availability to work evenings and weekends
Languages
English
Fluent
Chinese (Mandarin)
Native
Japanese
Advanced
ADDITIONAL INFORMATION
- Excellent communication and interpersonal skills developed through retail and customer service roles.
- Adaptable and able to work under pressure in busy store environments.
- Willing and available to work evenings and weekends to meet business needs.
Timeline
Retail & Food Service Assistant
Renshaw Food Market
01.2024 - Current
Floor staff member
Man Tsuen Ho Restaurant
06.2023 - 01.2024
Jewellery Consultant
Victoria Jewellery CO Ltd
04.2018 - 07.2022
Applied Jewelry Professional
Gemological Institute of America (GIA)
3 x A-Levels -
Northwood School
8 x GCSEs -
Northwood School
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