JUAN DAVID ZUNIGA FRANCO
London,ENG
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Adept in motivating, training and developing team members to drive profitability in highly competitive environment. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
22
22
years of professional experience
Work History
Supplier Quality Manager
Coco Di Mama
11.2022 - Current
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Evaluated interactions between associates and customers to assess personnel performance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Specified quality requirements of raw materials with suppliers.
- Implemented new quality assurance and customer service standards.
General Manager
LEON
02.2022 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
General Manager
Pure
12.2001 - 01.2018
- Ensure that all equipment is used correctly, in compliance with all Hygiene & Safety regulations
- Ensure that the store complies with all legislation regarding Health & Safety, Food Hygiene and Licensing
- Be totally accountable to the financial results and controls within your store
- Optimise profitability through increased sales and controlled margins, whilst maintaining Leon standards
- Deliver budgeted sales and EBITDA
- Report accurate purchase and wage costs on a weekly basis
- Ensure that all daily, weekly and period paperwork in line with Leon procedures
- Keep controllable costs in line with budget
- Update maintenance records/log on Leon Online
- Prepare store budget and financial projections, Managed and improved various procedures, including requirements, gaps analysis, training and development and new programme roll-out
- Built organization of strong, technical and manufacturing talent to support business
- Directed safety operations and maintained clean work environment in adherence to HSE requirements
- Implemented effective customer service procedures to encourage positive feedback
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Identified and solved complex strategy problems to drive organizational goals
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximise profitability
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Achieved productivity improvements while enhancing quality control operations to reduce overhead
- Hired, coached and trained staff and monitored performance and offered mentoring to junior team members
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Grew the business by creatively driving sales and maintaining cost controls
- Generated daily operational and sales reports for corrective action or continuous improvement
- Maximized revenue by identifying key long-term growth initiatives
- Ensured compliance by auditing quality systems to ensure optimal efficiency.
Kitchen Assistant
Itsu
07.2017 - 12.2017
- Adhered to company quality constraints and industry best practices to ensure guest satisfaction
- Protected food from spoilage by storing according to safety procedures
- Maintained cleanliness and organization of kitchen stations and storage areas
- Kept all utensils, dishes and glasses clean and ready for customer use.
Shift runner
12.2016 - 07.2017
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Removed trash and dropped food items regularly to keep work spaces neat and clean
- Followed recipes and customer request details to prepare high-quality, delicious meals
- Maintained clean and well-organized kitchen areas to promote efficiency
- Restocked main kitchen areas with items from shelves, coolers and freezers
- Removed rubbish and dropped food items regularly to keep workspaces neat and clean
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices
- Developed and maintained effective relations with company employees at various levels of organization
- Established and maintained operating schedules to provide effective coverage for key areas and achieve customer service objectives
- Updated teams with critical operational information in highly dynamic environment
- Ensured accounting practices were properly maintained and adhered to
- Tracked productivity, performance and task completion using Leapsome software
- Assisted in various areas of manufacturing, safety, inventory control and process implementation
- Skilfully investigated and resolved customer complaints within target timescales
- Performed keyholding responsibilities to ensure timely opening and closing of store
- Contributed to performance reviews and appraisals, identifying and clearly communicating areas for further improvement
- Boosted profits by launching impressive training programme to upskill workforce in sales techniques and query resolution.
Kitchen Team Leader
Pret A Manger
02.2016 - 12.2016
- Produced all internal food handling, food safety and hygiene, and risk management policies
- Managed staff allocation and scheduling based on peak trading times
- Organized and managed kitchen stock, overseeing timely stock rotation, stocktakes and ordering
- Cultivated a positive and collaborative work environment by establishing staff incentives and collective performance targets
- Conducted spot inspections on kitchen cleanliness, reinforcing high standards of cleanliness
- Managed recruitment and staff training providing inductions and programme development
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Bachelor of Applied Science - Forensic Psychology
Queen Marys University
London06.2024
High School Diploma -
City Of Westminster College
London 09.2016
High School Diploma -
Nightingale Academy
London03.2013
Skills
- Sales planning and implementation Team building and motivation
- Staff training
- Policy/programme development Skilled negotiator
- Complex problem solving
- Team training and development Trend forecasting
- Goal setting
- Recruiting and hiring
- Calm under pressure Packaging and sanitation Vendor relationships Purchasing and planning Performance improvements Policy/program development Staff supervision
- Product costing
- Operations management Profit and loss accountability Staff training and development Inventory control
- Supplier Development
- Supplier Qualifications
- Supplier Quality Management
- External Audits
- Team Management
- Business Growth
- Operational Efficiency
Languages
Spanish
Native language
English
Proficient
C2
French
Intermediate
B1
German
Upper intermediate
B2
Timeline
Supplier Quality Manager
Coco Di Mama
11.2022 - Current
General Manager
LEON
02.2022 - 11.2022
Kitchen Assistant
Itsu
07.2017 - 12.2017
Shift runner
12.2016 - 07.2017
Kitchen Team Leader
Pret A Manger
02.2016 - 12.2016
General Manager
Pure
12.2001 - 01.2018
Bachelor of Applied Science - Forensic Psychology
Queen Marys University
High School Diploma -
City Of Westminster College
High School Diploma -
Nightingale Academy
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