Juan Carlos Restrepo
London,Southwark
Summary
Offering strong organisational and leadership skills, coupled with keen eye for detail and commitment to maintaining high standards. Knowledgeable about team management, scheduling, and ensuring a safe environment. Ready to use and develop problem-solving, communication, and project management skills in management and customer service roles.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Contract manager
OCS Group UK
City of London, City of London
2014.12 - Current
- Increased operational efficiency with effective management of contractual agreements.
- Built solid relationships with clients by addressing queries and concerns promptly.
- Boosted customer satisfaction levels with swift resolution of contractual issues.
- Managed a team of contractors, resulting in timely project completion.
- Conducted regular inspections for ensuring adherence to health and safety regulations.
- Provided training for new staff, enhancing their skills and performance.
- Facilitated communication among team members, fostering a harmonious working environment.
Manager's assistant
OCS Group UK
City of London, City of London
2012.09 - 2014.12
- Streamlined operations by implementing new strategies for task delegation.
- Managed team schedules to ensure adequate staffing levels at all times.
- Ensured top quality customer service, resulting in high client satisfaction ratings.
- Led team meetings to foster open communication and problem-solving.
- Developed new policies and procedures, improving operational efficiency.
- Established performance benchmarks for driving productivity growth across the team.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Created and submitted progress reports to upper management.
Senior supervisor
Highgrove Cleaning and Support Services LLP
Hendon, Barnet
2011.06 - 2012.09
- Streamlined operations by implementing new strategies for task delegation.
- Managed team schedules to ensure adequate staffing levels at all times.
- Ensured top quality customer service, resulting in high client satisfaction ratings.
- Provided training and guidance to junior staff members, enhancing overall team performance.
- Coordinated with other department heads for efficient workflow management.
- Collaborated cross-functionally with other departments to achieve common business goals.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Created and submitted progress reports to upper management.
Education
NVQ Level 4 - Economics
Universidad de La Laguna
Spain 2008.09 - 2011.06
Certificate of Higher Education - IOSH Managing Safely
International Workplace
London 2016.09 - 2017.02
Skills
- Recruitment process handling
- Interpersonal diplomacy
- Leadership qualities
- Performance monitoring
- Payroll processing
- Site Inspections
Affiliations
- Music
- Dance
Accomplishments
Giving an extra mile.
Languages
Spanish
Native
English
Advanced
Portuguese
Elementary
French
Beginner
References
References available upon request.
Timeline
Certificate of Higher Education - IOSH Managing Safely
International Workplace
2016.09 - 2017.02
Contract manager
OCS Group UK
2014.12 - Current
Manager's assistant
OCS Group UK
2012.09 - 2014.12
Senior supervisor
Highgrove Cleaning and Support Services LLP
2011.06 - 2012.09
NVQ Level 4 - Economics
Universidad de La Laguna
2008.09 - 2011.06