Summary
Overview
Work History
Education
Skills
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Affiliations
Accomplishments
Languages
References
Timeline
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Juan Carlos Restrepo

London,Southwark

Summary


Offering strong organisational and leadership skills, coupled with keen eye for detail and commitment to maintaining high standards. Knowledgeable about team management, scheduling, and ensuring a safe environment. Ready to use and develop problem-solving, communication, and project management skills in management and customer service roles.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Contract manager

OCS Group UK
City of London, City of London
12.2014 - Current
  • Increased operational efficiency with effective management of contractual agreements.
  • Built solid relationships with clients by addressing queries and concerns promptly.
  • Boosted customer satisfaction levels with swift resolution of contractual issues.
  • Managed a team of contractors, resulting in timely project completion.
  • Conducted regular inspections for ensuring adherence to health and safety regulations.
  • Provided training for new staff, enhancing their skills and performance.
  • Facilitated communication among team members, fostering a harmonious working environment.

Manager's assistant

OCS Group UK
City of London, City of London
09.2012 - 12.2014
  • Streamlined operations by implementing new strategies for task delegation.
  • Managed team schedules to ensure adequate staffing levels at all times.
  • Ensured top quality customer service, resulting in high client satisfaction ratings.
  • Led team meetings to foster open communication and problem-solving.
  • Developed new policies and procedures, improving operational efficiency.
  • Established performance benchmarks for driving productivity growth across the team.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Created and submitted progress reports to upper management.

Senior supervisor

Highgrove Cleaning and Support Services LLP
Hendon, Barnet
06.2011 - 09.2012
  • Streamlined operations by implementing new strategies for task delegation.
  • Managed team schedules to ensure adequate staffing levels at all times.
  • Ensured top quality customer service, resulting in high client satisfaction ratings.
  • Provided training and guidance to junior staff members, enhancing overall team performance.
  • Coordinated with other department heads for efficient workflow management.
  • Collaborated cross-functionally with other departments to achieve common business goals.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Created and submitted progress reports to upper management.

Education

NVQ Level 4 - Economics

Universidad de La Laguna
Spain
09.2008 - 06.2011

Certificate of Higher Education - IOSH Managing Safely

International Workplace
London
09.2016 - 02.2017

Skills

  • Recruitment process handling
  • Interpersonal diplomacy
  • Leadership qualities
  • Performance monitoring
  • Payroll processing
  • Site Inspections

Affiliations

  • Music
  • Dance

Accomplishments

Giving an extra mile.

Languages

Spanish
Native
English
Advanced
Portuguese
Elementary
French
Beginner

References

References available upon request.

Timeline

Certificate of Higher Education - IOSH Managing Safely

International Workplace
09.2016 - 02.2017

Contract manager

OCS Group UK
12.2014 - Current

Manager's assistant

OCS Group UK
09.2012 - 12.2014

Senior supervisor

Highgrove Cleaning and Support Services LLP
06.2011 - 09.2012

NVQ Level 4 - Economics

Universidad de La Laguna
09.2008 - 06.2011

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Juan Carlos Restrepo