Summary
Overview
Work history
Education
Skills
Timeline
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Juan Carlos Brito

London

Summary

Dedicated professional with a strong focus on active listening and effective communication, driving productivity improvement and standards enhancement. Skilled in staff facilitation and resilience, fostering continuous learning environments. Committed to leveraging these competencies to achieve organisational excellence and support career growth.

Overview

20
20
years of professional experience

Work history

Mail sorter

Royal Mail
London, Greater London
03.2005 - 09.2024
  • Ensured accurate labelling of special deliveries for priority processing.
  • Sorted and categorised mail efficiently to guarantee prompt delivery.
  • Adhered to data protection regulations while managing personal correspondence.
  • Identified incorrect postage rates to apply proper charges.
  • Conducted thorough checks on misdirected or lost post to improve service quality.
  • Provided essential support during peak periods to assist colleagues effectively.
  • Operated scanning devices meticulously for precise tracking of mail items.
  • Maintained composure under pressure to manage high mail volumes.
  • Operated postal machinery carefully, preventing breakdowns.
  • Responded to customer tracking enquiries, using postal system to obtain information on mail status.

Education

GCSE - English, English Lit, Mathematics, French, Science, Physical Education, Religious Education, Humanities, Food Technology

Homerton College of Technology
London
09/1997 - 06/2002

Skills

  • Active listening
  • Continuous learning
  • Effective communication
  • Staff facilitation
  • Resilience
  • Standards enhancement
  • Productivity improvement

Timeline

Mail sorter

Royal Mail
03.2005 - 09.2024

GCSE - English, English Lit, Mathematics, French, Science, Physical Education, Religious Education, Humanities, Food Technology

Homerton College of Technology
09/1997 - 06/2002

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Juan Carlos Brito