Juan Brandon Fajardo Rodriguez
London,UK
Summary
Dynamic professional with expertise in customer service and sales, complemented by multilingual capabilities and a strong foundation in hospitality standards. Demonstrates proficiency in data entry, ensuring efficient reservation management and seamless operations. A fast learner committed to enhancing service quality and driving business success through exceptional communication skills.
Overview
5
5
years of professional experience
6072
6072
years of post-secondary education
1
1
Certification
Work history
Hotel Receptionist
LCY Hotel
London, UK
05.2024 - 11.2025
- Provided exceptional service to hotel and bar guests, ensuring satisfaction and addressing inquiries.
- Managed reservations, arrivals, and departures; handled wake-up calls; and maintained guest accounts.
- Adjusted heaters to ensure adequate hot water supply and replaced door battery locks to ensure functionality and security.
Ward Host
SERCO
Whitechapel, UK
11.2022 - 03.2024
- Prepared meals for 20 to 30 patients daily, ensuring dietary requirements and preferences were met.
- Delivered meals to nursing staff and ward assistants for distribution to patients.
- Cleaned and sanitized the kitchen area to maintain hygiene standards and prepared it for the next day's operations.
Brand Ambassador (Partnership with Modern Milkman)
Moxie marketing group
Watford, UK
04.2024 - 06.2024
- Represented Modern Milkman, promoting fresh, farm-to-door essentials such as milk, eggs, butter, and toilet paper.
- Trained in advanced face-to-face sales techniques through Moxie Marketing, including methods like SEE and GIFTS to tailor pitches to customer needs.
Waiter
Maître Restaurant at Mr.Frank Restaurant
Madrid, Spain
07.2020 - 12.2020
- Coordinated with the team to efficiently organize and manage customer orders for optimal service.
- Handled order-taking during peak times and ensured prompt delivery to customers.
- Actively contributed to creating a smooth and enjoyable dining experience for guests.
Back of House / Service Assistant
Oblix Restaurant
London, UK
11.2021 - 12.2021
- Polished and maintained high standards of cleanliness for plates, cutlery, and glassware.
- Cleared tables efficiently, managing the removal of plates and tableware while maintaining a professional and guest-focused demeanour.
- Contributed to maintaining a clean and orderly dining area, supporting a high-end dining experience.
Education
A Level Businesses and entrepreneurship - Business
Oxford Brookes University
London, Greater LondonLevel 2 Business and Marketing - Business
London South East college
London 09.2021 - 06.2022
GCSE Mathematics -
London South East Colleges
London, Greater London06.2022
GCSE English -
London South East Colleges
London, Greater London06.2022
Skills
- Fast learner
- Serving Experience
- Microsoft Word
- Multilingual
- Sales
- Customer service
- Data entry expertise
- Reservation management
- Hospitality standards knowledge
Certification
Level 2 Food Hygiene Certificate
11/01/22
First Aid Certificate , Health and safety03/2025-03/2025
Highfield Level 2 Award for CCTV Operators , Security05/2025-05/2025
Level 2 Door Supervisors in Private Security , Security11/2025-11/2025
Fire Marshal Course , Security11/2025-11/2025
Level 3 Safe use of Mechanical Restraints , Security11/2025-11/2025
Behavioural Detection Officer Course , Security11/2025-11/2025
Cyber Security Course , Security
11/2025-11/2025
Health and Safety in the workplace course , Security11/2025-11/2025
Introduction to risk Assessment , Security11/2025-11/2025
Mental Health First Aid , Security11/2025-11/2025
Languages
Spanish
Native
Yoruba
Beginner
Affiliations
- Watching sports
- Geography and general knowledge
Timeline
Hotel Receptionist
LCY Hotel
05.2024 - 11.2025
Brand Ambassador (Partnership with Modern Milkman)
Moxie marketing group
04.2024 - 06.2024
Ward Host
SERCO
11.2022 - 03.2024
Back of House / Service Assistant
Oblix Restaurant
11.2021 - 12.2021
Level 2 Business and Marketing - Business
London South East college
09.2021 - 06.2022
Waiter
Maître Restaurant at Mr.Frank Restaurant
07.2020 - 12.2020
A Level Businesses and entrepreneurship - Business
Oxford Brookes University
GCSE Mathematics -
London South East Colleges
GCSE English -
London South East Colleges