Jozefina Wasilewska
Administrative Assistant
Newport
Summary
Experienced Administrator with a proven track record in client communication, creating impactful presentations, and supporting event organization. Adept at ensuring seamless business operations through exceptional time management, effective task prioritization, and strong organizational skills. A proactive professional committed to delivering high-quality results and fostering efficiency in dynamic environments.
Overview
10
10
years of professional experience
Work History
Process assistant for Prison Officer Priority Recruitment Team
Sopra Steria
Newport
04.2023 - 01.2025
- External and internal contract production
- Start date calls
- PRVI rating
- Vetting
- Withdrawals and amendments of existing applications
- Working in SOP and ATS system
- Assist applicants with queries
- Functional mailbox management – queries, amendments, withdrawals
- SOP data input (contract keyed to sop records)
- Ensure deadlines are met with each task
- Customer hub ticket raising
- Producing quality output
- Inbound and outbound communication both written and verbal with employees, line managers and 3rd party suppliers
- To schedule and prioritize allocated work daily
- Contract Production and checking
- Maintain and update information held on data base or manually
- Support line management on any additional admin when required
- Demonstrated open communication and collaborated with various teams.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Sustained high levels of organization with attention to detail.
POD Clerk Administrator
Gwynedd Shipping Limited
Llanwern
11.2022 - 04.2023
- Control upload and administer, all depot POD's (Proof of delivery) to company portal
- Provide assistance in locating missing POD's and resolving portal issues
- Protect organizations value by keeping information confidential
- Assist when required, transport team, in administering company transport system
- Weekly timesheet and wages production and calculations
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Gathered and registered information on database.
- Undertook general clerical duties including photocopying and scanning; kept workflow steady and uninterrupted.
- Assisted in customer satisfaction with swift handling of inquiries and complaints.
- Improved office efficiency by maintaining an organized filing system.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Recruitment Administrator / Virtual Assistant
Organic Recruitment
Remote
05.2022 - 08.2022
- Email management
- Diary management
- Interview scheduling
- Event scheduling
- Helping with research assigned by CEO/management
- Task and reminder scheduling for: CEO/manager and other team members
- Reminding of bookings via text/emails to candidates
- Representing company via calls and emails
- RSS booking/ data system management
- Calendar invites management
- Social media (Facebook/ Instagram/TikTok) management
- Daily call handling between applicants and team members
- Supporting team with all and any administrative tasks needed
- Kept abreast of current employment law changes; relayed relevant information to HR team.
- Bolstered company image for prospective candidates through professional communication and presentation.
- Utilised ATS systems to streamline candidate tracking, improving overall efficiency of recruitment process.
- Coordinated reference checks to validate applicant information and qualifications.
- Managed job postings on various platforms, attracting a diverse range of applicants.
- Prioritised urgent cases for immediate resolution or escalation.
- Showcased excellent problem-solving skills for effective issue resolution.
- Answered 10 + customer queries daily via outbound calls, emails and live chats.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
Process Assistant for DWP Contract Team
Sopra Steria
Newport
08.2020 - 05.2022
- Company Overview: (Brook Street Agency)
- External and internal contract production for DWP
- Contract checking
- Withdrawals and amendments of existing applications
- Working in SOP and ATS system
- Assist new starters with queries and training
- Functional mailbox management – queries, amendments, withdrawals
- SOP data input (contract keyed to sop records)
- Ensure deadlines are met with each task
- Producing quality output
- Inbound and outbound communication both written and verbal with employees, line managers and 3rd party suppliers
- To schedule and prioritise allocated work daily
- Maintain and update information held on data base or manually
- Support line management on any additional admin when required
- (Brook Street Agency)
- Compiled data to generate comprehensive reports.
Central Print Assistant
File Dynamics for Lyons Davidson
Bristol
12.2016 - 03.2019
- To manage mail room equipment to ensure quality work is produced promptly
- Solve any problems relating to mail room equipment to ensure that this always runs smoothly
- Ensure that all SLAs relating to central mail printing and dispatch are met for department
- To work closely alongside at least one other member of staff
- Performed regular equipment check-ups to prevent sudden malfunctions during operation hours.
- Liaise with IT team
- IT support issues relating to mail room equipment;
- Release print jobs via PC/software applications
- To ensure all relevant stationery stocks are maintained/replenished
- In the event of mail room equipment failure, assist Managers with Business Continuity Plans to ensure work is completed
- To effectively communicate with management, staff and team members
- To assist with Central Services duties as required
- Photocopying, scanning, enveloping, printing confidential documents
- Call handling and responding to emails daily
- Stock checking, making supplies order every week
- Preparing invoices for Royal Mail
- Documents and letters checking (errors, deletions) and counting
- Managing to work on my own when needed (no staff members)
- Operated high-speed digital printers, achieved high-quality output.
- Handled multiple tasks simultaneously during peak periods without compromising on the quality or speed of services delivered.
- Coordinated closely with other staff members for smooth project completion within stipulated timelines.
- Conducted routine inspections of completed work, guaranteed flawless results every time.
Post Room Assistant – Swiss Post
AON Hewitt
Bristol
06.2016 - 12.2016
- Post sorting, scanning, filling
- Document organising
- Administration
- Customer service
- Delivering office and kitchen equipment
- Delivering and receiving post to and from the offices for customers
- Quality and equipment check on daily basis
- Microsoft system using on everyday basics
- General post and office queries for AON company
- Cooperating with delivery companies: Royal Mail, City Sprint, UK Mail, DX, DPD, UPS etc
- Collaborated effectively with other departments for seamless service delivery to guests.
- Managed supply inventory efficiently, avoiding shortages or excess stockpile of items.
- Created welcoming atmosphere by checking and adjusting room temperature settings as required.
- Ensured comfort of guests by providing essential toiletries and clean linens.
Clerical Officer
NHS
Bristol
03.2015 - 05.2016
- Filing, Scanning and preparing patients files for everyday clinics
- Daily use of Medisoft, Microsoft Office and CRM systems
- Working on my own and as part of team
- Organizing and checking confidential documents
- Working with database system which includes confidential patient information
- Scanning, photocopying, call handling
- Communicating with A&E employees, secretaries, nurses, patients as everyday basis
- Working under time and deadlines pressure
- Performed word processing tasks for creation of necessary documents.
- Prepared reports, leading to informed decision making.
- Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
- Coordinated meetings, resulting in smooth operations.
- Managed calendar appointments, ensuring punctuality and time management.
- Enhanced efficiency by managing office supplies inventory.
- Edited and created reports, memos and correspondence to maintain timely communications.
- Facilitated communication for improved team collaboration.
- Provided general office support services maintaining high standard of service delivery.
- Fostered professional environment with proper greeting and handling of visitors.
- Completed administrative tasks to support department functions.
- Coded procedures using correct system and values to support recordkeeping and billing objectives.
Education
Bachelor of Arts - Social Work
University of Lodz
Lodz, Poland 10.2009 - 2013.06
Skills
Data entry documentation
Timeline
Process assistant for Prison Officer Priority Recruitment Team
Sopra Steria
04.2023 - 01.2025
POD Clerk Administrator
Gwynedd Shipping Limited
11.2022 - 04.2023
Recruitment Administrator / Virtual Assistant
Organic Recruitment
05.2022 - 08.2022
Process Assistant for DWP Contract Team
Sopra Steria
08.2020 - 05.2022
Central Print Assistant
File Dynamics for Lyons Davidson
12.2016 - 03.2019
Post Room Assistant – Swiss Post
AON Hewitt
06.2016 - 12.2016
Clerical Officer
NHS
03.2015 - 05.2016
Bachelor of Arts - Social Work
University of Lodz
10.2009 - 2013.06
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