JOYSON FERNANDES
Stanwell
Summary
Dynamic candidate with exceptional organizational, interpersonal, and computer skills. Strong background in all aspects of customer service and support. Thrives in fast-paced environments and successfully handles difficult situations. Adept at juggling multiple priorities simultaneously while consistently delivering superb service with a smile.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Van Driver
Oliver Bonas
11.2024 - 12.2024
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
Cashier/Delivery Driver
Jacques Café
05.2020 - 12.2024
- Operating cash registers and processing credit card transactions
- Preparing food items such as sandwiches, salads, or specialty coffees
- Providing customers with information about available products, services, and events
- Cleaning counters, tables, and shelves to ensure that facilities are neat and orderly at all times
- Delivering food or drink orders to customers’ tables
Bus Driver
Transdev Airport Services
02.2024 - 06.2024
- Drove Company’s vehicles safely and legally.
- Conducted safety checks prior to service.
- Provided bus customers with essential journey information.
- Fostered a welcoming atmosphere for both customers and colleagues.
- Identified and supported the extra requirements of children and vulnerable adults.
Bus Driver
London United Busways Ltd
03.2023 - 01.2024
- Be aware of and respect traffic laws at all times
- Pick up and drop off passengers based on the set schedule and planned route
- Ensure passenger safety
- Communicate to passengers any delays or planned route changes
- Assist any passengers having difficulty getting on or off the bus
- Take fares and check tickets
Premier Inn Night Receptionist
WHITBREAD GROUP PLC
11.2022 - 02.2023
- Process all check-outs including resolving any late and disputed charges;
- Process all payment types such as room charges, cash, cheques, debit or credit cards;
- Answer, record and process guest calls, messages, requests or questions;
- Process all guest check-ins by confirming reservations, assigning rooms and issuing room keys;
- Complete designated cashier and closing reports in the computer system;
Security Officer
Wilson James
05.2019 - 09.2022
- Guarding & Patrolling
- Driving
- Mobile patrols To Sites
- Ensuring that no unauthorized persons are permitted in prohibited areas
- Accurately reporting all incidents to senior managers
- Secures premises and personnel by patrolling property
- Monitoring surveillance equipment
- Inspecting buildings, equipment
- Monitoring and operating CCTV cameras and other recording systems
- Access points, permitting entry
- Producing written reports
- Assist staff, contractors and visitors to site
- Reporting any unusual activities To control room
Security Officer
CB Security
02.2018 - 05.2019
- Secures premises and personnel by patrolling property
- Monitoring surveillance equipment
- Inspecting buildings, equipment
- Access points, permitting entry
- Reporting any unusual activities To control room
Mail Sorting
BJMW
11.2016 - 02.2018
- Sorting items by hand into compartments on a sorting frame
- Bagging and labelling mail for its destination
- Moving mail around between conveyor belts, loading docks and trolleys
- Moving mailbags from cages, sorting mailbags and bundles of mail into cages
Kitchen(QC)
GI Group
08.2016 - 11.2016
- Inspect, test, or measure materials, products, installations, or work for conformance to specifications
- Discard or reject products, materials, or equipment not meeting specifications
- Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
- Collect or select samples for testing or for use as models
- Compare colours, shapes, textures, or grades of products or materials with colours charts, templates, or samples to verify conformance to standards
Caviar house & Prunier UK Ltd
06.2016 - 07.2016
- Great guests and make them feel comfortable
- Take beverage and food orders
- Learn menu items and be able to describe them appropriately to guests
- Check-in with guests to ensure that everything is going well
- Clear dirty dishes from table
- Refill beverages throughout the meal
- Deliver guest’s bill and thank them for dining at the restaurant
- Work with other servers and be a team player
Waiter
Shanay multi-cusine
03.2016 - 05.2016
- Setting-up the tables
- To make customers feel welcome and comfortable
- To ensure orders are taken courteously and communicated to the kitchen
- Serving the guests
- Check with the customers to ensure that if they enjoying the meals and taking action to correct any problems
Education
Bachelor's Degree - Tourism And Travel Management
Global Banking School (GBS) London Greenford
GreenfordHigher Secondary School Certificate - Hindi, English, Political Science, History, Sociology
India06.2013
Craftsman - food production
State directorate of craftsmen training
Goa07.2011
Secondary School Certificate - Eng(A), Maths(B), Sc(B), Geog(C), History(B), Hindi(A), Konkani(A)
Goa03.2010
Skills
- Exceptional customer service skills
- Excellent communicator
- Ability to keep attention to minute details
- Perform well under pressure
- Professional approach and work ethics
- Ready to adapt changing environment
- Reliable
- Exceptional multi-tasking ability
- Good time management
- Enjoy working in both, team environment and independently
- Yes I can Attitude
Certification
- Door Supervisor SIA, 2017
- Full Driving License, 2018
- CCTV Operator (Public space surveillance) SIA, 2020
- Traffic Marshal | First Safety Training, 2019
Professional Experience - Competencies
- Two years of experience within the security sector
- Good observation skills
- Dealing with people politely but in an authoritative manner
- Experience of monitoring and controlling security equipment
- Focused on the delivery of customer service
- Computer literate, able to use MS Office and also visitor management systems
- Team leadership skills
Hobbies and Interests
- Enjoy listening to Music
- Playing Football
Timeline
Van Driver
Oliver Bonas
11.2024 - 12.2024
Bus Driver
Transdev Airport Services
02.2024 - 06.2024
Bus Driver
London United Busways Ltd
03.2023 - 01.2024
Premier Inn Night Receptionist
WHITBREAD GROUP PLC
11.2022 - 02.2023
Cashier/Delivery Driver
Jacques Café
05.2020 - 12.2024
Security Officer
Wilson James
05.2019 - 09.2022
Security Officer
CB Security
02.2018 - 05.2019
Mail Sorting
BJMW
11.2016 - 02.2018
Kitchen(QC)
GI Group
08.2016 - 11.2016
Caviar house & Prunier UK Ltd
06.2016 - 07.2016
Waiter
Shanay multi-cusine
03.2016 - 05.2016
Higher Secondary School Certificate - Hindi, English, Political Science, History, Sociology
Craftsman - food production
State directorate of craftsmen training
Secondary School Certificate - Eng(A), Maths(B), Sc(B), Geog(C), History(B), Hindi(A), Konkani(A)
Bachelor's Degree - Tourism And Travel Management
Global Banking School (GBS) London Greenford
Similar Profiles
Cristian MotCristian Mot
Stock quality controller at Oliver Bonas LtdStock quality controller at Oliver Bonas Ltd
Alicia Machin PerezAlicia Machin Perez
Team member at Oliver BonasTeam member at Oliver Bonas
Alexandria FullmerAlexandria Fullmer
Part Time Virtual Assistant at Bonas InvestmentsPart Time Virtual Assistant at Bonas Investments
Vikas BhasinVikas Bhasin
Site manager at Neilcott construction ltdSite manager at Neilcott construction ltd
Tegan LodewikusTegan Lodewikus
Tuck Shop Convenor at RSHS P&C AssociationTuck Shop Convenor at RSHS P&C Association