Joyous Francis Marcel
Southall,Select
Summary
Dynamic professional with a strong foundation in leadership excellence, budgetary oversight, and teamwork. Adept at delivering exceptional customer service and fostering effective communication to drive organisational success. Skilled in problem solving, organisation & time management, and business awareness, complemented by expertise in entrepreneurship and financial awareness. Proficient in digital skills and presentation techniques, ensuring impactful delivery of ideas and strategies. Committed to leveraging these competencies to achieve business growth and operational efficiency.
Overview
3
3
Languages
6
6
years of post-secondary education
2
2
years of professional experience
Work history
Business & Finance Work Experience Student
Buzzacot
City of London
2026.06 - 2026.06
- Created engaging social media content for student union, increased online engagement.
- Authored articles for student newspaper, enhancing communication skills and engaging the campus community.
- Collaborated with peers on various projects to improve teamwork skills. by participating in multiple group projects.
- Engaged in continuous self-directed learning to expand knowledge beyond the standard curriculum.
- Developed multicultural awareness through immersive study abroad experience.
- Assisted in daily operations at animal shelter, caring for and socialising animals; demonstrated compassion and patience.
Assistant football coach
Myron
Southall, Ealing
2026.05 - 2026.05
- Utilised video analysis tools to study and improve team plays on the field.
- Demonstrated proper techniques for various football skills to foster player growth.
- Updated knowledge of football rules and regulations, ensuring fair play during matches.
- Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Tracked equipment inventory levels to ensure adequate supplies were available for operations., maintaining an adequate stock at all times.
Pharmacy Support Assistant
N/A
Southall, Ealing
2024.06 - 2024.06
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Managed incoming calls, ensuring prompt resolution of customer inquiries.
- Completed customer orders with speed and accuracy.
- Coordinated staff schedules, resulting in increased productivity.
- Coordinated staff schedules to optimise workflow and support timely service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Organised interdepartmental meetings to enhance collaboration and communication.
Education
A-Levels - economics, business , math
Villiers High school
London 2025.09 - 2027.06
GCSEs - Math, Language, literature, Business, Triple Science, Media Studies, Photography, Re
Villiers High school
London 2020.09 - 2025.05
Skills
- Financial Awareness
- Market Research
- Business Awareness
- Digital Skills
- Organisation & Time Management
- Customer Service
Financial Analysis
- Problem Solving
- Team Collaboration
- Communication
- Teamwork
- Presentation Skills
Affiliations
- Travelling
- Football
- Fishkeeping & Aquarium Design
- Learning about ecosystems
Accomplishments
In the football aspect, they have won multiple medals and even came close to winning a county final.
Got a business award for my academics in 2024
I achieved an online business management work experience certificate from the University of Law
Languages
English
Native
Hindi
Upper intermediate
Konkani
Native
Timeline
Business & Finance Work Experience Student
Buzzacot
2026.06 - 2026.06
Assistant football coach
Myron
2026.05 - 2026.05
A-Levels - economics, business , math
Villiers High school
2025.09 - 2027.06
Pharmacy Support Assistant
N/A
2024.06 - 2024.06
GCSEs - Math, Language, literature, Business, Triple Science, Media Studies, Photography, Re
Villiers High school
2020.09 - 2025.05