Joyking Kisseih

• Efficiently picked and packed up to 200+ toys and products per shift using pump trucks, handheld scanners, and voice-directed systems, ensuring accuracy in order fulfillment.
• Transported pallets and goods to dispatch staging areas, applied shipping labels, shrink-wrapped items, and performed rework on damaged or incorrect orders to uphold quality control.
• Operated Warehouse Management Systems (WMS) proficiently for real-time inventory tracking, stock replenishment, cycle counts, and computer-based task allocation.
• Conducted regular quality inspections on incoming and outgoing goods, identifying defects and segregating non-conforming items per company protocols.
• Responded promptly and professionally to internal customer queries via radio or WMS, resolving issues like stock discrepancies to minimize delays.
• Trained new colleagues on picking/packing procedures, safety equipment use, and scanner operations, fostering team efficiency and knowledge sharing.
• Maintained warehouse organisation by zoning shelving areas, rotating stock (FIFO method), and clearing aisles to support continuous operations.
• Adhered strictly to health & safety standards, including manual handling techniques, PPE usage, and hazard reporting, contributing to zero-incident shifts.
• Processed returns and exchanges accurately, updating WMS records and preparing items for restocking or supplier return.
• Collaborated with dispatch teams to load vehicles efficiently, meeting daily outbound targets and supporting on-time delivery KPIs.
• Monitored and reported equipment issues (e.g., scanners, trucks) to maintenance, minimising downtime through proactive fault logging.