Joyee Sen
Solihull,West Midlands
Summary
Dynamic and results-driven SAP Basis Consultant with over 18 years of comprehensive experience in SAP system administration, delivery management, and cloud architecture. Proficient in designing, implementing, and optimizing SAP environments to enhance performance, scalability, and security. Demonstrated expertise in leading global SAP projects, managing offshore delivery centers, and leveraging cloud technologies to drive operational efficiency and innovation. Adept at collaborating with cross-functional teams to deliver robust SAP solutions aligned with business objectives. Committed to continuous improvement and excellence in SAP service delivery.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Service Operations Lead
SoftwareOne
London
10.2023 - Current
- Led the establishment of an offshore delivery center for UK SAP Managed Services, enhancing operational efficiency and cost-effectiveness.
- Coordinated with cross-functional teams to define project scope, timelines, and resource allocation for the offshore setup.
- Managed recruitment, training, and onboarding of a skilled workforce to ensure high-quality SAP support and services.
- Implemented best practices and standardized processes to align with UK client requirements and compliance standards.
- Oversaw the seamless transition of SAP managed services to the offshore center, ensuring minimal disruption to ongoing operations.
- Achieved a significant reduction in operational costs while maintaining service quality and client satisfaction.
- Utilized project management tools and methodologies to track progress, mitigate risks, and ensure timely delivery of milestones.
Service Delivery Manager & Solution Architect
SoftwareONE
Pune
11.2017 - Current
- Delivered 5+ SAP projects on MS Azure in lead role
- Delivered 5+ SAP projects on AWS in lead role
- Key contributor in defining framework for managed Services and professional Services delivery
- Pre-sales: Worked closely with BDMs and OEMs (Microsoft, AWS) on more than 25 crucial customer deals
- Pre-sales: Worked on and responded to RFPs and effort estimates
- Interfaced effectively with key accounts, answering questions, and delivering exceptional service
- Facilitated completion of deliveries and verified documentation
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential
- Coordinated new hire recruitment, training, and development.
Senior SAP Technology Consultant
ITPC India Pvt. Ltd
Pune
05.2013 - 10.2017
- Senior SAP Technology consultant having worked on challenging projects for Global customers
- Performed OS/DB Migrations
- Performed System copies and refresh
- Performed EHP & Version Upgrades
- Lead and delivered SAP SRM SLC Implementation
- Lead and delivered SAP Transportation management Implementation
- Setup High availability & Disaster Recovery environments on-premises and on hyperscalers
- SAP Solution manager implementation.
Senior Technology Consultant
Accenture
Hyderabad
12.2010 - 05.2013
- Worked as SAP Basis Team Lead for SAP support project
- Regular tasks included: Mentored team members
- Performed System refresh
- Performed Transports
- Performed Monitoring
- Performance management and tuning
- Ticket handling.
SAP Basis Consultant
IBM India Pvt. Ltd
Kolkata
03.2007 - 12.2010
- OS/DB Migrations
- Version upgrades
- SAP Enterprise portal and SAP PI administration
- SAP Implementation.
Lotus Notes Administrator
IBM India Pvt. Ltd
Bangalore
10.2004 - 02.2007
- Lotus notes administrator supporting IBM Lotus notes for IBM users.
Education
Master of Science - Computer Applications
Siddaganga Institute of Technology
Karnataka, India 09.2001 - 05.2004
Skills
- SAP Service Delivery
- SAP Basis Technical Architect
- SAP Cloud Architect
- Pre-Sales
- SAP Migrations
- SAP Upgrades
Certification
- 07/01/22, PAS-C01 (SAP on AWS specialty)
- 07/01/22, AZ104 (Microsoft Certified Azure Administrator associate)
- 08/01/21, SAP-C01 (AWS Certified solution architect professional)
- 04/01/21, AZ120 (Microsoft certified Azure for SAP Workloads specialty)
- 09/01/19, SAA-C01 (AWS Certified solution architect associate)
- 07/01/17, C_TADM70_74 (Certified SAP OS/DB Migration consultant)
- 07/01/15, CHANATEC_142 (HANA Technology Associate)
- 12/01/08, CTADM51_70 (Certified SAP Netweaver 7.0 technology consultant)
Personal Information
Title: SAP Technical Architect
Timeline
Service Operations Lead
SoftwareOne
10.2023 - Current
Service Delivery Manager & Solution Architect
SoftwareONE
11.2017 - Current
Senior SAP Technology Consultant
ITPC India Pvt. Ltd
05.2013 - 10.2017
Senior Technology Consultant
Accenture
12.2010 - 05.2013
SAP Basis Consultant
IBM India Pvt. Ltd
03.2007 - 12.2010
Lotus Notes Administrator
IBM India Pvt. Ltd
10.2004 - 02.2007
Master of Science - Computer Applications
Siddaganga Institute of Technology
09.2001 - 05.2004
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