Joyce Tan

• Manage inbound and outbound customer service inquiries via applications and email platforms efficiently.
• Deliver prompt and effective solutions to all customer-related issues.
• Ensure customer satisfaction by providing exceptional customer service.
• Address complaints by offering suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution.

Philips (Signify)

• Managed and assisted customers via incoming calls, live chat, and emails for general inquiries, warranty claims, product support, technician support, and sales.
• Effectively addressed and resolved customer complaints with a calm and professional demeanor.
• Ensured follow-up on customer cases to guarantee resolution of their issues.
• Supported customers throughout the warranty process, updating them until product claims were completed.
• Provided comprehensive technician support, guiding customers step-by step until their issues were resolved.

Achievement

Quality champion for an outstanding Quality Rating 100% for the

month of January 2023

• Responded to customer inquiries promptly and effectively via live chat, resolving issues efficiently, following up on their concerns and requirements, ensuring resolution of their problems.
• Experienced in shift rotation, adept at providing support 24/7.
• Demonstrated strong communication skills to foster customer loyalty.
• Proficient in handling complaint cases, resolving them with tact and efficiency

Hotel.com

• Handle inbound call to assist customer in hotel reservation and travel related information.
• Experience in handling complaint calls. Basic knowledge on how to greet customer during a call in a professional way.
• Provide support to customer about their tour for their convenient travelling.
• Knowledge in Galileo system and also hotel booking system.