JOYCE OSEKRE

• Delivered 1st and 2nd line support for Fulcrum logistics platforms, maintaining system availability and operational continuity

• Deployed and configured Delivery Management Systems and Warehouse Management Systems for multiple enterprise clients

• Supported internal Wilson James logistics systems across complex operational environments

• Drove continuous improvement initiatives by pinpointing opportunities for system and process optimisation

• Served as subject matter expert in logistics operations, guiding clients on best practices for system usage

• Worked directly with high-profile clients including British Land, HS2, and London Power Tunnels

• Collaborated closely with software developers and key stakeholders to conduct User Acceptance Testing and system validation

• Led storyboarding sessions to map real-world logistics workflows into system functionality

• Worked in partnership with the Product Manager to advise on logistics principles, operational requirements, and system enhancements

• Coordinated logistics bookings and scheduling in high-pressure airport environment to ensure timely operations

• Coordinated vehicle movements, deliveries, and access permissions in line with airport regulations

• Collaborated with operational teams, drivers, and stakeholders to facilitate seamless logistics flow

• Set up, configured, and maintained Delivery Management Systems to support daily airport operations

• Supported compliance with security, health and safety, and aviation standards

• Ensured accurate data entry, reporting, and system integrity

• Contributed to enhancement of administrative processes and system efficiency to support overall operational effectiveness

• Monitored site security systems and responded swiftly to incidents and alarms, ensuring prompt resolution and safety

• Maintained secure working environment through effective access control and regular patrols, minimising risks

• Enforced site policies, procedures, and health and safety standards, fostering compliance and a culture of safety

• Provided professional front-line security support while maintaining excellent client relations

• Conducted visitor management and identity verification

• Completed accurate incident reporting and daily security log