Joyce Marshall
Amble,Northumberland
Summary
A dedicated individual with a strong background in customer service and retail, demonstrating excellent customer service skills. Proficient in cash handling, visual displays and customer guidance - ensuring efficient processes and customer satisfaction.
A hardworking and friendly Domestic Cleaner and Shop Assistant, bringing years of professional experience in domestic and retail settings.
Overview
31
31
years of professional experience
Work history
Domestic Cleaner
Coquet Medcial Group, NHS
Amble, Northumberland
11.2003 - Current
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Secured a clean environment by washing walls, windows, and mirrors.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
- Ensured high quality cleaning carried out continuously to ensure cleaning audits were passed.
- Stayed up to date with relevant protocols and regulations.
- Completed an NVQ Level 2 to ensure job carried out to best of my ability.
Sales Assistant
Leannes Ladies Fashion
Amble, Northumberland
03.2013 - 11.2025
- Created a welcoming shop environment by maintaining clean and well-organised displays.
- Maintained in-depth knowledge of products and features to provide recommendations to customers.
- Offered personalised shopping advice to enhance the customers experience.
- Ensured stock replaced quickly to maintain product availability.
- Delivered exceptional after-sales service, encouraging repeat business.
- Trained new staff members in a supportive working environment.
- Managed till and cash transactions smoothly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Processed deliveries promptly.
Domestic Cleaner
Arriva
Alnwick, Northumberland
06.1994 - 11.2003
- Enhanced internal appearance of busses by paying close attention to details during each cleaning job done.
- Stored chemicals safely to reduce risks and avoid misuse.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Facilitated replacement or repair of damaged items.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Executed regular deep cleans for optimal hygiene.
Education
GCSEs - 8 GCSEs ranging from Grade A to C, including Maths and English.
Amble Modern School
Amble, NorthumberlandNVQ Level 2 - Domestic Cleaning
Adult Learning Service
Skills
- Excellent Customer Services
- Time-Management capabilities
- Cleaning duties
- Multitasking capacity
- Cash handling
- Visual merchandising display skills
- Patience with customers
- Returns and exchanges experience
- Product location guidance
- Stock replenishment
Affiliations
- I enjoy reading, spending time with my family, playing darts and babysitting my Grandson.
Custom
I can work flexible hours every Tuesday to Sunday, from 8am to 4pm.
References
References available upon request.
Timeline
Sales Assistant
Leannes Ladies Fashion
03.2013 - 11.2025
Domestic Cleaner
Coquet Medcial Group, NHS
11.2003 - Current
Domestic Cleaner
Arriva
06.1994 - 11.2003
GCSEs - 8 GCSEs ranging from Grade A to C, including Maths and English.
Amble Modern School
NVQ Level 2 - Domestic Cleaning
Adult Learning Service