Dedicated professional with strong communication and interpersonal skills, adept at administering medication and care planning. Highly organised with a compassionate approach, ensuring effective use of medical software to enhance patient care. Committed to leveraging empathy and compassion in healthcare settings to improve patient outcomes.
Overview
9
9
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work history
Senior Healthcare Assistant
Countess Of Chester Hospital NHS foundation Trust
Chester, Cheshire
11.2024 - 07.2025
Assisting Radiologists and Radiographers in performing examinations, always attending to the patient’s welfare.
Gaining patient consent prior undertaking any interventions.
Weighing patients, monitor and record patients’ weight.
Monitoring patients’ vital signs, understanding the normal parameters of temperature, pulse, blood pressure and respirations. Record and report in a timely manner.
Accurately calculating Early Warning Scores, recognising signs of the unwell/deteriorating patient and reports/escalates in a timely manner according to policy.
Taking samples from patients for testing or dispatching e.g., urine, sputum, faces, swabs, and blood sugars.
Undertaking venepuncture and collection of blood samples.
Demonstrating an understanding of patient risk assessments and undertake risk assessments as delegated by Registered Nurse e.g., falls, MUST and moving and handling.
Involving patients and careers/relatives in the delivery of care and provide reassurance to patients and carers/family.
Transferring of patients to other wards and departments.
Health care assistant
Opus Peoples Solution
Northampton, Northamptonshire
08.2024 - 11.2024
Washing and dressing patients and aiding in their personal hygiene.
Assisting patients to access and use toilet facilities.
Serving meals and helping to feed patients.
Helping patients to safely move around.
Assisting with bed making, cleaning tasks, errands, or general duties.
Collecting pathological specimens.
Making patients and their families feel comfortable.
Monitoring and reporting patients conditions.
Care Coordinator
Kwikfix Recruitment Services
Oldbury, West Midlands
05.2024 - 11.2024
Ensuring schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
Being responsive to changes in the schedule and liaise with relevant team members.
Match Care Assistants to new clients in conjunction with the Registered Care Manager and arrange introductions.
Ensure client schedules are matched to their needs, with the same Care Assistant and the same times each week, where possible.
Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences.
Work with the Registered Care Manager to ensure sufficient current and future staffing levels are met.
Work with the Registered Care Manager to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Assistant information onto the electronic scheduling system.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Assisting with Recruiting of Care Assistants.
On-call duties on a rota basis.
Delivering care to clients when covering staff sickness and holidays.
Senior Healthcare Assistant
Kwikfix Recruitment Services
Northampton, Northamptonshire
05.2023 - 05.2024
To assist all team members as required in the direct delivery of patient care.
Undertake/assist in personal care duties for patients when required.
Ensure privacy and dignity is maintained.
Utilize appropriate moving and handling aids to reduce the risk of injury to the patient and themselves.
To have knowledge of clinical observations, glucose monitoring and urinalysis and an understanding of the correct escalation process, making judgement on when to report patient conditions to a senior member of staff.
To assist in the induction of new staff within the department, demonstrating duties to new starters.
Lead in setting an example to new starters to ensure safe and effective care.
To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
Communicate factual information to patients regarding their condition within your clinical remit.
Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
Ward Volunteer
Northampton General Hospital NHS Trust
Northampton, Northamptonshire
03.2024 - 04.2024
Spending time with patients, providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.
Chatting/Reading to patients who may not have visitors.
Helping the hostess to serve meals and deliver snacks to patients.
Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
To sit alongside patients at mealtimes, encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
Make drinks for patients and ensure water jugs remain full.
To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up-to-date knowledge of all proceedings for dealing with this, wearing aprons and gloves where appropriate and attention to hand washing/gel.
To engage in any other appropriate activity under the supervision and direction of the clinical staff such as replenishing stocks.
Live-In Caregiver
Kwikfix Recruitment Services
Peterborough, Cambridgeshire
05.2023 - 03.2024
Assisting clients with personal care tasks, including grooming, bathing, and other personal hygiene-related tasks.
Accompanying clients to appointments.
Monitoring physical and mental wellbeing of clients.
Preparing healthy meals based on specific dietary needs and personal preferences.
Finding activities that ensure clients are stimulated and active.
Offering around-the-clock support.
Assisting with cleaning and doing everyday household chores.
Providing incontinence care.
Helping clients with mobility.
Monitoring and administering medication.
Assisting with daily errands.
Providing companionship and emotional support.
Trade Developer Representative
Koko Networks
Nairobi, Nairobi
06.2022 - 04.2023
Agents assigned to Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents.
Conduct Agent training on KOKO hardware and software functionality and product benefits.
Ensure effective execution of all Agent Network Sales processes through sales cycle to enable positive Agent and customer experience.
Liaise with different departments within organization to ensure great Agent experience.
Engage collaboratively with in-house Agent and customer support teams.
Ensure Agent compliance with KOKO processes and procedures.
Regularly visit Agents to build and maintain continuous relationship.
Daily & weekly agreed reports on sales and journey plans.
Strive to improve Agents and customer satisfaction through excellent customer service.
Anticipate needs of Agents and customers and address them accordingly.
Sales Team Lead
Vivo East Africa
Nairobi, Nairobi
07.2018 - 02.2022
Prepare sales report.
Recruit and coach the sales team.
Delegate tasks and set deadlines.
Set sales targets and motivate a sales team.
Ensure correct implementation of offers in outlets.
Ensure proper visibility and availability of products are always adhered to.
Developing good customer relations with Clients and retaining the relationship.
Caregiver (Volunteer), Children
Mama Fatuma Children Home
Kasarani, Nairobi
11.2018 - 12.2020
Scheduling roundtrip transportation and supervision for the children and staff.
Escorting the children to their medical and dental appointments and school-related engagements.
Organizing community awareness and funding drives to support the children's home.
Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation.
Organised activities and exercises to support physical and mental well-being.
Laundered and ironed clothes to remove dirt and irritants, assisting with household chores.
Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards.
Caregiver (Volunteer), Children
Baraka Children's Centre
Nyeri, Nairobi
01.2018 - 09.2018
Participating in organizing mentorship programs for the children.
Participate in providing personal care to the children at the times of the visits.
Customer Service
National Hospital Insurance Fund
Karatina, Nyeri
02.2016 - 11.2017
Surveillance in accredited hospitals around.
Handling customer complaints and queries.
Updating the NHIF Database as per customer requests and changes.
Issuance of NHIF smart cards.
General office administration.
Education
Bachelor of Business Management - Marketing
Mount Kenya University
Diploma in public Relations - Public Relations
Kenya Institute of Management
Nyeri /Kenya
09.2017 - 08.2018
Kenya Certificate of Secondary Education - Secondary School Certification
Kibirigwi Girls Secondary School
Kenya
01.2009 - 11.2013
Skills
Good communication skills
Organised
Interpersonal skills
Empathy
Compassion
Administering medication
Care Planning
Use of medical software
Certification
The Care Certificate Countess of Chester hospital NHS
Venepuncture and Cannulation by Countess of Chester Hospital NHS
ANTT NHS
127 Approach to health Inequalities and patient experience facilitator Training by Cheshire and Merseyside Cancer Alliance
Principles Of Cancer Care Programme by The Cancer Academy
Tristel Training NHS
The Oliver McGowan Training part 1&2
Preventing Radicalisation level 3
Obtaining a venous Sample for Transfusion purposes NHS
Assesment and diagnosis of Dementia
Autism Awareness
Adult safeguarding in a secure and detained setting
CSTF BLS & Manual Handling Practical Training
Stoma care
Enternal (PEG) feeding
Catheter Care NHS
Grey Matter Learning
Medication administration 1 and 2
Mental Health Awareness
Deprivation of liberty safeguards essentials (DOLS) NHS
Duty of condour NHS
Languages
English
Fluent
Swahili
Native
Timeline
Senior Healthcare Assistant
Countess Of Chester Hospital NHS foundation Trust
11.2024 - 07.2025
Health care assistant
Opus Peoples Solution
08.2024 - 11.2024
Care Coordinator
Kwikfix Recruitment Services
05.2024 - 11.2024
Ward Volunteer
Northampton General Hospital NHS Trust
03.2024 - 04.2024
Senior Healthcare Assistant
Kwikfix Recruitment Services
05.2023 - 05.2024
Live-In Caregiver
Kwikfix Recruitment Services
05.2023 - 03.2024
Trade Developer Representative
Koko Networks
06.2022 - 04.2023
Caregiver (Volunteer), Children
Mama Fatuma Children Home
11.2018 - 12.2020
Sales Team Lead
Vivo East Africa
07.2018 - 02.2022
Caregiver (Volunteer), Children
Baraka Children's Centre
01.2018 - 09.2018
Diploma in public Relations - Public Relations
Kenya Institute of Management
09.2017 - 08.2018
Customer Service
National Hospital Insurance Fund
02.2016 - 11.2017
Kenya Certificate of Secondary Education - Secondary School Certification