Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Joyce Gateru

Chester,Cheshire

Summary

Dedicated professional with strong communication and interpersonal skills, adept at administering medication and care planning. Highly organised with a compassionate approach, ensuring effective use of medical software to enhance patient care. Committed to leveraging empathy and compassion in healthcare settings to improve patient outcomes.

Overview

9
9
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification

Work history

Senior Healthcare Assistant

Countess Of Chester Hospital NHS foundation Trust
Chester, Cheshire
11.2024 - 07.2025
  • Assisting Radiologists and Radiographers in performing examinations, always attending to the patient’s welfare.
  • Gaining patient consent prior undertaking any interventions.
  • Weighing patients, monitor and record patients’ weight.
  • Monitoring patients’ vital signs, understanding the normal parameters of temperature, pulse, blood pressure and respirations. Record and report in a timely manner.
  • Accurately calculating Early Warning Scores, recognising signs of the unwell/deteriorating patient and reports/escalates in a timely manner according to policy.
  • Taking samples from patients for testing or dispatching e.g., urine, sputum, faces, swabs, and blood sugars.
  • Undertaking venepuncture and collection of blood samples.
  • Demonstrating an understanding of patient risk assessments and undertake risk assessments as delegated by Registered Nurse e.g., falls, MUST and moving and handling.
  • Involving patients and careers/relatives in the delivery of care and provide reassurance to patients and carers/family.
  • Transferring of patients to other wards and departments.

Health care assistant

Opus Peoples Solution
Northampton, Northamptonshire
08.2024 - 11.2024
  • Washing and dressing patients and aiding in their personal hygiene.
  • Assisting patients to access and use toilet facilities.
  • Serving meals and helping to feed patients.
  • Helping patients to safely move around.
  • Assisting with bed making, cleaning tasks, errands, or general duties.
  • Collecting pathological specimens.
  • Making patients and their families feel comfortable.
  • Monitoring and reporting patients conditions.

Care Coordinator

Kwikfix Recruitment Services
Oldbury, West Midlands
05.2024 - 11.2024
  • Ensuring schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
  • Being responsive to changes in the schedule and liaise with relevant team members.
  • Match Care Assistants to new clients in conjunction with the Registered Care Manager and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same Care Assistant and the same times each week, where possible.
  • Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences.
  • Work with the Registered Care Manager to ensure sufficient current and future staffing levels are met.
  • Work with the Registered Care Manager to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and Care Assistant information onto the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Assisting with Recruiting of Care Assistants.
  • On-call duties on a rota basis.
  • Delivering care to clients when covering staff sickness and holidays.

Senior Healthcare Assistant

Kwikfix Recruitment Services
Northampton, Northamptonshire
05.2023 - 05.2024
  • To assist all team members as required in the direct delivery of patient care.
  • Undertake/assist in personal care duties for patients when required.
  • Ensure privacy and dignity is maintained.
  • Utilize appropriate moving and handling aids to reduce the risk of injury to the patient and themselves.
  • To have knowledge of clinical observations, glucose monitoring and urinalysis and an understanding of the correct escalation process, making judgement on when to report patient conditions to a senior member of staff.
  • To assist in the induction of new staff within the department, demonstrating duties to new starters.
  • Lead in setting an example to new starters to ensure safe and effective care.
  • To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
  • Communicate factual information to patients regarding their condition within your clinical remit.
  • Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.

Ward Volunteer

Northampton General Hospital NHS Trust
Northampton, Northamptonshire
03.2024 - 04.2024
  • Spending time with patients, providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.
  • Chatting/Reading to patients who may not have visitors.
  • Helping the hostess to serve meals and deliver snacks to patients.
  • Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
  • To sit alongside patients at mealtimes, encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
  • Make drinks for patients and ensure water jugs remain full.
  • To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up-to-date knowledge of all proceedings for dealing with this, wearing aprons and gloves where appropriate and attention to hand washing/gel.
  • To engage in any other appropriate activity under the supervision and direction of the clinical staff such as replenishing stocks.

Live-In Caregiver

Kwikfix Recruitment Services
Peterborough, Cambridgeshire
05.2023 - 03.2024
  • Assisting clients with personal care tasks, including grooming, bathing, and other personal hygiene-related tasks.
  • Accompanying clients to appointments.
  • Monitoring physical and mental wellbeing of clients.
  • Preparing healthy meals based on specific dietary needs and personal preferences.
  • Finding activities that ensure clients are stimulated and active.
  • Offering around-the-clock support.
  • Assisting with cleaning and doing everyday household chores.
  • Providing incontinence care.
  • Helping clients with mobility.
  • Monitoring and administering medication.
  • Assisting with daily errands.
  • Providing companionship and emotional support.

Trade Developer Representative

Koko Networks
Nairobi, Nairobi
06.2022 - 04.2023
  • Agents assigned to Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents.
  • Conduct Agent training on KOKO hardware and software functionality and product benefits.
  • Ensure effective execution of all Agent Network Sales processes through sales cycle to enable positive Agent and customer experience.
  • Liaise with different departments within organization to ensure great Agent experience.
  • Engage collaboratively with in-house Agent and customer support teams.
  • Ensure Agent compliance with KOKO processes and procedures.
  • Regularly visit Agents to build and maintain continuous relationship.
  • Daily & weekly agreed reports on sales and journey plans.
  • Strive to improve Agents and customer satisfaction through excellent customer service.
  • Anticipate needs of Agents and customers and address them accordingly.

Sales Team Lead

Vivo East Africa
Nairobi, Nairobi
07.2018 - 02.2022
  • Prepare sales report.
  • Recruit and coach the sales team.
  • Delegate tasks and set deadlines.
  • Set sales targets and motivate a sales team.
  • Ensure correct implementation of offers in outlets.
  • Ensure proper visibility and availability of products are always adhered to.
  • Developing good customer relations with Clients and retaining the relationship.

Caregiver (Volunteer), Children

Mama Fatuma Children Home
Kasarani, Nairobi
11.2018 - 12.2020
  • Scheduling roundtrip transportation and supervision for the children and staff.
  • Escorting the children to their medical and dental appointments and school-related engagements.
  • Organizing community awareness and funding drives to support the children's home.
  • Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation.
  • Organised activities and exercises to support physical and mental well-being.
  • Laundered and ironed clothes to remove dirt and irritants, assisting with household chores.
  • Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards.

Caregiver (Volunteer), Children

Baraka Children's Centre
Nyeri, Nairobi
01.2018 - 09.2018
  • Participating in organizing mentorship programs for the children.
  • Participate in providing personal care to the children at the times of the visits.

Customer Service

National Hospital Insurance Fund
Karatina, Nyeri
02.2016 - 11.2017
  • Surveillance in accredited hospitals around.
  • Handling customer complaints and queries.
  • Updating the NHIF Database as per customer requests and changes.
  • Issuance of NHIF smart cards.
  • General office administration.

Education

Bachelor of Business Management - Marketing

Mount Kenya University

Diploma in public Relations - Public Relations

Kenya Institute of Management
Nyeri /Kenya
09.2017 - 08.2018

Kenya Certificate of Secondary Education - Secondary School Certification

Kibirigwi Girls Secondary School
Kenya
01.2009 - 11.2013

Skills

  • Good communication skills
  • Organised
  • Interpersonal skills
  • Empathy
  • Compassion
  • Administering medication
  • Care Planning
  • Use of medical software

Certification

  • The Care Certificate Countess of Chester hospital NHS
  • Venepuncture and Cannulation by Countess of Chester Hospital NHS
    ANTT NHS
  • 127 Approach to health Inequalities and patient experience facilitator Training by Cheshire and Merseyside Cancer Alliance
  • Principles Of Cancer Care Programme by The Cancer Academy
  • Tristel Training NHS
  • The Oliver McGowan Training part 1&2
  • Preventing Radicalisation level 3
  • Obtaining a venous Sample for Transfusion purposes NHS
  • Assesment and diagnosis of Dementia
  • Autism Awareness
  • Adult safeguarding in a secure and detained setting
  • CSTF BLS & Manual Handling Practical Training
  • Stoma care
  • Enternal (PEG) feeding
  • Catheter Care NHS
  • Grey Matter Learning
  • Medication administration 1 and 2
  • Mental Health Awareness
  • Deprivation of liberty safeguards essentials (DOLS) NHS
  • Duty of condour NHS


Languages

English
Fluent
Swahili
Native

Timeline

Senior Healthcare Assistant

Countess Of Chester Hospital NHS foundation Trust
11.2024 - 07.2025

Health care assistant

Opus Peoples Solution
08.2024 - 11.2024

Care Coordinator

Kwikfix Recruitment Services
05.2024 - 11.2024

Ward Volunteer

Northampton General Hospital NHS Trust
03.2024 - 04.2024

Senior Healthcare Assistant

Kwikfix Recruitment Services
05.2023 - 05.2024

Live-In Caregiver

Kwikfix Recruitment Services
05.2023 - 03.2024

Trade Developer Representative

Koko Networks
06.2022 - 04.2023

Caregiver (Volunteer), Children

Mama Fatuma Children Home
11.2018 - 12.2020

Sales Team Lead

Vivo East Africa
07.2018 - 02.2022

Caregiver (Volunteer), Children

Baraka Children's Centre
01.2018 - 09.2018

Diploma in public Relations - Public Relations

Kenya Institute of Management
09.2017 - 08.2018

Customer Service

National Hospital Insurance Fund
02.2016 - 11.2017

Kenya Certificate of Secondary Education - Secondary School Certification

Kibirigwi Girls Secondary School
01.2009 - 11.2013

Bachelor of Business Management - Marketing

Mount Kenya University

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Joyce Gateru