JOYCE GATERU
Northampton,NTH
Summary
To work in a challenging and stimulating environment where effort is rewarded, and professional growth is guaranteed. Utilizing the skills acquired through training and fully exploring the skills in their fields of application. To use these skills and work as a team player in an institution that values professional credibility.
Overview
9
9
years of professional experience
Work history
Care Coordinator
Kwikfix Recruitment Services
Oldbury
05.2024 - Current
- Administered schedule and Rota coordination for care workers, utilizing careline Live
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards
- Maintained great relationships with existing clients to improve company reputation
- Verified timely care and support for residents, upholding and improving standards of care delivery
- Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues
- Managed care database, constantly entering, updating and verifying new and existing client information in Careline Live.
Senior Healthcare Assistant
Kwikfix Recruitment Services
Northampton, Northamptonshire
05.2023 - 05.2024
- Maintained and updated digital patient records and medical information
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity
- Assisted in walking, talking and movement activities for rehabilitation purposes
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing
- Monitored patient behavior closely to determine health changes, reporting concerns immediately
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
Ward Volunteer
Northampton General Hospital NHS Trust
Northampton, Northamptonshire
03.2024 - 04.2024
- Spending time with patients, providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals
- Chatting/Reading to patients who may not have visitors
- Helping the hostess to serve meals and deliver snacks to patients
- Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff
- To sit alongside patients at mealtimes, encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient
- Make drinks for patients and ensure water jugs remain full
- To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up-to-date knowledge of all proceedings for dealing with this, wearing aprons and gloves where appropriate and attention to hand washing/gel
- To engage in any other appropriate activity under the supervision and direction of the clinical staff such as replenishing stocks.
Live-In Caregiver
Kwikfix Recruitment Services - Peterborough
Peterborough, Cambridgeshire
05.2023 - 03.2024
- Assisting clients with personal care tasks, including grooming, bathing, and other personal hygiene-related tasks
- Accompanying clients to appointments
- Monitoring physical and mental wellbeing of clients
- Preparing healthy meals based on specific dietary needs and personal preferences
- Finding activities that ensure clients are stimulated and active
- Offering around-the-clock support
- Assisting with cleaning and doing everyday household chores
- Providing incontinence care
- Helping clients with mobility
- Monitoring and administering medication
- Assisting with daily errands
- Providing companionship and emotional support.
Trade Developer Representative
Koko Networks
Nairobi, Nairobi
06.2022 - 04.2023
- Oversee performance and relationship management of KOKO Agents assigned to
- Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
- Conduct Agent training on KOKO hardware and software functionality and product benefits
- Ensure effective execution of all Agent Network Sales processes through sales cycle to enable positive Agent and customer experience
- Liaise with different departments within organization to ensure great Agent experience
- Engage collaboratively with in-house Agent and customer support teams
- Ensure Agent compliance with KOKO processes and procedures
- Regularly visit Agents to build and maintain continuous relationship
- Daily & weekly agreed reports on sales and journey plans
- Strive to improve Agents and customer satisfaction through excellent customer service
- Anticipate needs of Agents and customers and address them accordingly.
Sales Team Lead
Vivo East Africa
Nairobi, Nairobi
07.2018 - 02.2022
- Prepare sales report
- Recruit and coach, the sales team
- Delegate tasks and set deadlines
- Set sales targets and motivate a sale team
- Ensure correct implementation of offers in outlets
- Ensure proper visibility and availability of products are always adhered to
- Developing good customer relations with Clients and retaining the relationship.
Caregiver (Volunteer), Children
Mama Fatuma Children Home Kasarani
Nairobi
11.2018 - 12.2020
- Scheduling roundtrip transportation and supervision for the children and staff
- Escorting the children to their medical and dental appointments and school-related engagements
- Organizing community awareness and funding drives to support the children's home
- Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation
- Organised activities and exercises to support physical and mental well-being
- Laundered and ironed clothes to remove dirt and irritants, assisting with household chores
- Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards.
Caregiver (Volunteer), Children
Baraka Children's Centre - Nyeri
Nairobi
01.2018 - 09.2018
- Participating in organizing social events for the children
- Participating in organizing mentorship programs for the children
- Participate in providing personal care to the children at the times of the visits.
Customer Service
National Hospital Insurance Fund, Karatina
Karatina
02.2016 - 11.2017
- Registration of new members
- Surveillance in accredited hospitals around
- Handling customer complaints and queries
- Updating the NHIF Database as per customer requests and changes
- Issuance of NHIF smart cards
- General office administration.
Education
CSTF BLS & Manual Handling Training - Practical - Healthcare
The Direct Training Academy; HB Group
Birmingham 04.2024 - 04.2024
Health and Social Care Level 3: Healthcare - Healthcare
Oplex Careers - Northampton, NTH
Northampton 01.2024 - 01.2024
Health and Social Certificate Level 1 & 2: Healthcare -
Social Care TV
Online11.2022
Bachelor of Business Management [Marketing]: Marketing - Business
Mount Kenya University - Nairobi
NairobiAssociate of Science - Public Relations
Kenya Institute of Management - Nyeri
Nairobi2017
Care Certificate: Social Health Care - undefined
Aswak Care Services - Nairobi
Kenya Certificate of Secondary Education - undefined
Kibirigwi Girls Secondary School - Karatina
Kenya Certificate of Primary Education -
Trainsview Academy Naromoru
Nanyuki11.2009
Skills
- Care Planning
- Data Confidentiality
- Compassion
- Interpersonal skills
- Care Team coordination
- Good communication skills
- Team Player
- CQC compliance
References
- Mr. Simon M
LineManager, Kwikfix Recruitment Services,
Custosupport@kwikcareservices.com
- Mr. Frank Samba,
Regional Manager, Koko Networks,
f.samba@kokonetworks.com
- Mr. Charles Wagura,
Vivo East Africa,
charles.njogu@vivoeastafrica.com
Timeline
Care Coordinator
Kwikfix Recruitment Services
05.2024 - Current
CSTF BLS & Manual Handling Training - Practical - Healthcare
The Direct Training Academy; HB Group
04.2024 - 04.2024
Ward Volunteer
Northampton General Hospital NHS Trust
03.2024 - 04.2024
Health and Social Care Level 3: Healthcare - Healthcare
Oplex Careers - Northampton, NTH
01.2024 - 01.2024
Senior Healthcare Assistant
Kwikfix Recruitment Services
05.2023 - 05.2024
Live-In Caregiver
Kwikfix Recruitment Services - Peterborough
05.2023 - 03.2024
Trade Developer Representative
Koko Networks
06.2022 - 04.2023
Caregiver (Volunteer), Children
Mama Fatuma Children Home Kasarani
11.2018 - 12.2020
Sales Team Lead
Vivo East Africa
07.2018 - 02.2022
Caregiver (Volunteer), Children
Baraka Children's Centre - Nyeri
01.2018 - 09.2018
Customer Service
National Hospital Insurance Fund, Karatina
02.2016 - 11.2017
Health and Social Certificate Level 1 & 2: Healthcare -
Social Care TV
Bachelor of Business Management [Marketing]: Marketing - Business
Mount Kenya University - Nairobi
Associate of Science - Public Relations
Kenya Institute of Management - Nyeri
Care Certificate: Social Health Care - undefined
Aswak Care Services - Nairobi
Kenya Certificate of Secondary Education - undefined
Kibirigwi Girls Secondary School - Karatina
Kenya Certificate of Primary Education -
Trainsview Academy Naromoru
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