Joyce Agyeman
Croydon
Summary
Marketing and customer service professional with six years of corporate experience in lead generation and campaign management. Proven track record of generating leads and executing marketing initiatives that enhance growth and engagement. Strong analytical skills identify gaps in sales processes, leading to targeted strategies that convert leads into loyal customers. Completer-finisher dedicated to delivering high-quality results on time.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Practice Lead
Achieve Together
London, bath
2024.08 - 2026.04
- Facilitate team operations and provide guidance to colleagues.
- Assist with daily management of home activities.
- Support healthcare arrangements, including medication ordering and administration.
- Report complaints to management and help in resolution processes.
- Collaborate with CQC/CIW inspectors during inspections.
- Maintain accurate financial records and aid team members in financial management.
- Uphold professional practice standards according to organisational guidelines.
- Conduct monthly audit reports.
Administrative Assistant
Amalie Theatre Medic Limited, UK
Telford, Telford and Wrekin
2024.01 - 2024.08
- Supported office operations, communication, and scheduling to assist staff and management in enhancing organisational efficiency.
- Acted as primary contact for external queries, prepared reports, and provided financial documentation support.
- Facilitated streamlined procedures and automated tasks to improve office workflow and assist in corporate event execution.
Marketing Officer
National Lottery Authority
Ghana, Accra
2023.01 - 2023.12
- Advanced marketing objectives by designing innovative strategies enhancing long-term gains.
- Cultivated 20% growth in client base through diligent lead generation and relationship management.
- Managed significant consumer promotional activities with full transparency and efficiency.
- Executed successful product launches with meticulous planning and coordination.
Sales Support Analyst
National Lottery Authority
Ghana, Accra
2018.01 - 2023.01
- Spearheaded account management for 1,213 retailers, steering revenues to GHS22 million.
- Compiling Regional/District zonal weekly, monthly and annual reports and flagging POSTs for retrieval which has not recorded sales for month.
- Collecting sales records and trends and evaluating performance measured against sales quotas.
- Run weekly sales analysis on Point of Sale Terminals to show rate of inactiveness among them.
Sales Executive
STOUBOS Limited
Ghana, Accra
2017.01 - 2018.01
- Led initiatives to achieve sales targets, including high-value transactions.
- Cultivated strong customer relationships while actively seeking new business opportunities.
- Oversaw client management throughout sales processes and ensured satisfaction post-sale.
- Achieved and exceeded sales targets in line with client growth across all products and services.
Customer Service Unit
Zenith Bank Ghana Ltd
Ghana, Accra
2016.01 - 2017.01
- Provided exemplary customer service, ensuring high satisfaction rates through effective complaint resolution and product recommendations.
- Ensured high levels of customer satisfaction through effective complaint resolution and service recommendation, fostering trust and loyalty.
- Enhanced banking awareness and record keeping rural communities, contributing to their economic wellbeing.
Education
CIM - Professional Marketing
Oxford School of Marketing
London 01/2024 -
MSc - International Business
University of Ghana Business School
Accra 04/2021 - 07/2022
BA - Economics and Entrepreneurship
University of Development Studies
Upper West Region 1 2012 - 1 2016
Skills
- Data visualization techniques
- Microsoft Office Suite
Websites
Languages
Fluent in English, French (Basic) and Fluent in two local Ghanaian languages.
Reference
Available upon request
Skills & Interests
A profound love for continuous learning, reading, and engaging in diverse cultural experiences.
Accomplishments
- Increased client base by 20% in one year by proactively scouting for new companies and building relationships with key decision-makers.
- Onboarded 10 new companies onto the NLA Caritas platform ensuring they had smooth and efficient experience.
- As a Support Sales Analyst, I raised over GHC 22 million in revenue by identifying opportunities and effectively connecting with potential clients.
- Completed a certificate in Applied marketing and Customer Insight
- Certificate of participation in data analysis and visualization
- Raised $1.5m in automobile high-valued car sales.
Community Service
2013, 2014, Led community projects, facilitating improvements, and encouraging community engagement and financial literacy.
Certification
Level 4 certificate in professional markerting
References
References available upon request.
Timeline
Practice Lead
Achieve Together
2024.08 - 2026.04
Administrative Assistant
Amalie Theatre Medic Limited, UK
2024.01 - 2024.08
Marketing Officer
National Lottery Authority
2023.01 - 2023.12
Sales Support Analyst
National Lottery Authority
2018.01 - 2023.01
Sales Executive
STOUBOS Limited
2017.01 - 2018.01
Customer Service Unit
Zenith Bank Ghana Ltd
2016.01 - 2017.01
CIM - Professional Marketing
Oxford School of Marketing
01/2024 -
MSc - International Business
University of Ghana Business School
04/2021 - 07/2022
BA - Economics and Entrepreneurship
University of Development Studies
1 2012 - 1 2016