Linnworks
Joyal Patel
Business Development Manager
Northolt
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Business Operations Manager
Simply Brands Direct Limited
2014.09 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited, hired, mentored and trained over 30 staff on business procedures, policies, duties and customer care methods.
- Initiated and boosted relationships with various wholesalers.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 25% increase in store revenues and capital loss reduction.
- Created effective sales promotions and marketing strategies to deliver targeted sales within time frame
- Worked directly with management, M.D, and C.E.O to brainstorm, discuss strategy and mitigate all types of issues.
- Developed and rolled out new policies designed to bolster productivity and reduce overall running costs.
- Upheld great standards of leadership for employees, consistently leading by example.
Customer Service Assistant
Asda
2012.08 - 2018.08
- Prioritized helping customers over completing other routine tasks in store.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers with locating and choosing merchandise in any store department.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Service Expert
Burgerking
2008.08 - 2011.01
- Developed and actualized customer service initiatives to decrease wait times.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepped food items for later use to save staff time during busy hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared all food orders within 1 minute timeframe.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Electronics And Communications Engineering
S.S.J. College of Engineering
Jalgaon, Maharashtra, India. 2003.08 - 2007.05
A-Level - Arts
Prakash High School
Bareja, Gujarat, India. 2004.05 - 2005.05
GCSE -
Prakash High School
Bareja, Gujarat, India. 2001.07 - 2002.05
Skills
- Strategic Planning
Business Development
Budgeting
Business planning
Operations management
Project Management
Staff Management
Relationship building and management
Effective communication
Software
Replyco
Volo
Interests
Movie Meditation
Timeline
Business Operations Manager
Simply Brands Direct Limited
2014.09 - Current
Customer Service Assistant
Asda
2012.08 - 2018.08
Service Expert
Burgerking
2008.08 - 2011.01
A-Level - Arts
Prakash High School
2004.05 - 2005.05
Electronics And Communications Engineering
S.S.J. College of Engineering
2003.08 - 2007.05
GCSE -
Prakash High School
2001.07 - 2002.05