Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Joyal Patel

Business Development Manager
Northolt

Summary

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Business Operations Manager

Simply Brands Direct Limited
09.2014 - Current
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Recruited, hired, mentored and trained over 30 staff on business procedures, policies, duties and customer care methods.
  • Initiated and boosted relationships with various wholesalers.
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 25% increase in store revenues and capital loss reduction.
  • Created effective sales promotions and marketing strategies to deliver targeted sales within time frame
  • Worked directly with management, M.D, and C.E.O to brainstorm, discuss strategy and mitigate all types of issues.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall running costs.
  • Upheld great standards of leadership for employees, consistently leading by example.

Customer Service Assistant

Asda
08.2012 - 08.2018
  • Prioritized helping customers over completing other routine tasks in store.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.

Service Expert

Burgerking
08.2008 - 01.2011
  • Developed and actualized customer service initiatives to decrease wait times.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Prepped food items for later use to save staff time during busy hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared all food orders within 1 minute timeframe.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

Electronics And Communications Engineering

S.S.J. College of Engineering
Jalgaon, Maharashtra, India.
08.2003 - 05.2007

A-Level - Arts

Prakash High School
Bareja, Gujarat, India.
05.2004 - 05.2005

GCSE -

Prakash High School
Bareja, Gujarat, India.
07.2001 - 05.2002

Skills

    Strategic Planning

Business Development

Budgeting

Business planning

Operations management

Project Management

Staff Management

Relationship building and management

Effective communication

Software

Linnworks

Replyco

Volo

Interests

Movie Meditation

Timeline

Business Operations Manager

Simply Brands Direct Limited
09.2014 - Current

Customer Service Assistant

Asda
08.2012 - 08.2018

Service Expert

Burgerking
08.2008 - 01.2011

A-Level - Arts

Prakash High School
05.2004 - 05.2005

Electronics And Communications Engineering

S.S.J. College of Engineering
08.2003 - 05.2007

GCSE -

Prakash High School
07.2001 - 05.2002
Joyal PatelBusiness Development Manager