Hi, I’m
JOYAL JOSEPH
ABU DHABI
Overview
5
years of professional experience
Work History
Medeor HospitalABU DHABI, UAE
Pharmacy insurance coordinator
06.2022 - Current
Job overview
- Coordinated patient insurance details, checked coverage, secured pre-authorisations, processed claims, and communicated benefits to patients, facilitating informed decisions for care.
- Facilitated medication dispensing by securing necessary insurance approvals.
- Resolved insurance-related queries from clients promptly, delivering exceptional customer service and support.
Mafraq Hospital ABU DHABI, UAE
Administrative Assistant
01.2022 - 04.2022
Job overview
- Maintained patient records including admissions, medical history, billing, and discharge notes using SAP, ensuring accurate documentation.
- Led a team to conduct PCR tests in schools across Abu Dhabi and Al Ain.
- Managed the medical team to ensure efficient PCR testing for students and teachers, enhancing safety measures.
- Assisted clients with queries and updated data in software, enhancing client support.
- Handled incoming calls and emails, providing timely responses and directing queries to relevant departments.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Tamouh Health care L.L.CABU DHABI, UAE
Medical Coder
01.2021 - 11.2021
Job overview
- Recorded all the details of the international passengers in Esthjaba.
- Provided instructions about the quarantine period.
- Monitored changes in healthcare regulations to adjust coding procedures accordingly, maintaining legal compliance.
- Collected PCR samples of the passengers.
- Raised awareness about the importance and penalties of the COVID-19 tracker.
PK CompanyIndia
Customer Relationship Representative
09.2020 - 12.2020
Job overview
- Managed customer inquiries via telephone, email, and face-to-face, enhancing client satisfaction and loyalty.
- Followed-up on customer interactions to provide further support.
- Resolved complex customer complaints, offering swift and effective solutions to maintain positive relationships.
- Utilised CRM software to track customer interactions, ensuring a cohesive and informed approach to relationship management.
- Processed payments for clients and created invoices for outstanding balances.
Education
Calicut UniversityKERALA,INDIA
from BA English and Literature
2019
State board of kerala,india
from Higher secondary
2016
State board of kerala,indiaKERALA,INDIA
from SSLC
2013
Timeline
Pharmacy insurance coordinator
Medeor Hospital
06.2022 - Current
Administrative Assistant
Mafraq Hospital
01.2022 - 04.2022
Medical Coder
Tamouh Health care L.L.C
01.2021 - 11.2021
Customer Relationship Representative
PK Company
09.2020 - 12.2020
Calicut University
from BA English and Literature
State board of kerala,india
from Higher secondary
State board of kerala,india
from SSLC