Joy Talbot-Butler
Northwich,Cheshire
Summary
Detail-oriented professional with experience in data analysis and reporting, calendar management, and building relationships with senior stakeholders and third parties. I am Organised with a proactive approach to tackling challenges, combining strong problem-solving abilities and excellent communication skills. I have demonstrated success in coordinating complex projects and optimising workflows. Hard working, conscientious and quick to learn new processes and new ideas.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work history
Training and Scheduling Manager
Aircrew Direct
Manchester
2021.03 - Current
- Managed complex scheduling scenarios whilst maintaining high levels of accuracy and attention to detail, Analysing staff availability and capability to ensure optimal resource allocation whilst maintaining high standards of accuracy and quality in data entry and recordkeeping.
- Eliminated scheduling conflicts through careful analysis and coordination.
- Monitored project deadlines meticulously to ensure timely completion.
- Developed contingency plans for unexpected disruptions or changes in schedules.
- Complied with relevant regulatory processes with comprehensive understanding of risk management.
- Conducted training sessions on new scheduling software to enhance user proficiency.
- Coordinated cross-departmental and stakeholder meeting content for seamless information flow.
- Complied with relevant CAA regulatory processes with comprehensive understanding of risk management.
- Conducted regular audits. Post audit recommendations to stakeholders
- Delivered new hire training and mentored established staff on processes, procedures and policy changes to maximise compliance and efficiency
- Coordinated work of clerical team members to consistently meet service level agreements.
- Achieved high customer satisfaction with regular follow-ups and updates with aim of developing new business opportunities
- Managed Airline relationship's to maintain profitability.
- Established strong client relationships by providing exceptional customer service.
- Developed strategies to increase profits and cost savings.
Travel agent
Quinton Travel
Winsford, Cheshire
2019.01 - 2021.03
- Designed bespoke holidays for clients from list of requirements within budget
- Negotiated favourable rates with service providers for cost-effective holidays.
- Developed promotional materials to increase agency visibility.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Managed a port folio of over 100 ongoing clients.
Savings Advisor
Nationwide Building Society
Winsford , Cheshire
2013.05 - 2018.11
- Initiated routine check-ins with clients, maintaining high levels of service delivery.
- Generated client confidence to invest in complex financial products.
- Established strong ongoing relationships with clients for improved business by advising on comprehensive plans tailored to meet individual client needs.
- Implemented an effective feedback system, ensuring continual service improvements.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
Travel Agency Manager
Thomas Cook
Altrincham, Cheshire
1990.05 - 2012.05
- Scheduled shift patterns based on seasonal demands and staff availability.
- Oversaw branch bookings system with accurate calendar management Streamlining booking procedures where possible delivering increased efficiency and convenience.
- Delivered ongoing line management / stakeholder updates via meeting presentation and reporting
- Conducted staff training sessions to enhance customer service skills.
- Analysed trends in the travel industry, adjusting branch strategies accordingly.
- Oversaw recruitment process for new staff members ensuring skilled workforce.
- Attended international trade fairs promoting agency's offerings.
- Organised special promotional events to attract potential customers.
- Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
- Maintained excellent customer satisfaction with clients via regular updates on holiday bookings, changes and latest offers.
- Handled complex customer complaints, liaising with partners to provide prompt resolution.
- Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.
- Organised incentives, bonus schemes and competitions to motivate staff to meet both sales targets and agreed SLAs.
Education
GCSEs - 7 GCSEs including Maths and English
Rudheath High School
Northwich Cheshire 1984.09 - 1989.06
NVQ Level 2 - Travel and Tourism
South Cheshire College
Sale, Trafford 1989.09 - 1990.06
Skills
- Data analysis and reporting
- Calendar management
- Interpersonal communication
- Record keeping
- Stakeholder relationship management
- Complex problem solving
References
References available upon request.
Timeline
Training and Scheduling Manager
Aircrew Direct
2021.03 - Current
Travel agent
Quinton Travel
2019.01 - 2021.03
Savings Advisor
Nationwide Building Society
2013.05 - 2018.11
Travel Agency Manager
Thomas Cook
1990.05 - 2012.05
NVQ Level 2 - Travel and Tourism
South Cheshire College
1989.09 - 1990.06
GCSEs - 7 GCSEs including Maths and English
Rudheath High School
1984.09 - 1989.06