Joy Paley

• Managed and coordinated event enquiries, responding to potential customers quickly, whether this was via email, social media, phone or in person.
• Managed all event pre-planning, liaising with all teams to effectively promote and publicise events.
• Ensured flawless execution of client vision, communicating regularly with clients, suppliers, catering and event staff to guarantee customer satisfaction.
• Successfully managed events under both our own and the clients budgets while maintaining to deliver exceptional event management services.
• Liaising with clients on the day and supervising events in person, greeting guests in front-of-house and troubleshooting any unforeseen issues.
• Sourced high-quality entertainers for events, increasing venues revenue.
• Produced photo and Video content with excellent editing skills on both Instagram and Facebook to promote the venue and the events within it. - Using Adobe Photoshop and Canva to ensure the quality of the content.

• Organised financial and operational data to help with budgeting and planning.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Generated business, cost and employee reports to management.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Handled negotiations with outside vendors and service agencies to meet group needs.

My Experience at Hixon Green was similar to that of XOXO as I was doing the same job role in a similar establishment.

This role was also during the Covid Pandemic so I had to also ensure that;

• I was keeping up to date with the ever changing Covid Safety Guidelines and that these were being met, for the safety of both my staff and customers.
• Staff welfare was being monitored, for both their physical and mental health. That their concerns were being listened to and acted upon.
• Staff were being regularly updated with how the Governments Covid Safety measures would effect them and their work-life.
• That the return to work was as seamless as possible, that our customers returned and the same standards of service were being met that we had before.

• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Worked with store manager to develop action plans to increase performance and exceed sales.
• Trained and motivated staff on best practices to achieve optimal productivity.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Nurtured positive customer relationships, enhancing guest and customer loyalty and driving client retention.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.