Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JOY ONYEMA

London

Summary

Dedicated Customer Service professional with over 4years of knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Health Care Assistant

Carepoint LTD
11.2022 - Current
  • Carried out patients personal care and delivered high standards of care to patients to promote better quality of life and dignity.
  • Followed and implemented each patient's care plans under the directions and supervision of a registered nurse.
  • Adhered to patient special diets and provided supplementary drinks under the instructions of a nursing staff.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained a clean environment with due consideration to health and safety issues and infection control policy.
  • Maintained a high standard of care for patients bound in bed by continuously monitoring and checking them also reassuring families.
  • Monitored progress and documented patient health status changes to keep the care team updated.

Customer Service Representative

Graceful hands Care
09.2022 - 11.2022
  • Prepared reports for performance review and improvement activities
  • Performed volume data entry, inputting patient records into medical systems
  • Managed large volumes of case notes using computerized tracking and filing systems
  • Compiled patient case notes, treatment histories and prescriptions for use in future appointments
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with other team to communicate customer feedback, resulting in service enhancements.

Receptionist

First Optician
01.2020 - 08.2022
  • Employed active listening and communication skill to handle escalated and complex calls, achieving 100% positive outcome
  • Collaborated closely with sales department to identify, support and maximize expansion opportunities
  • Optimized customer service strategy to focus on priority customers, boosting purchase order
  • Adhered strictly to policies and procedures for continued company compliance

Administrative Officer

Gice Harmony Care
02.2012 - 12.2019
  • Collected and distributed incoming mail, employing strict confidentiality throughout
  • Answered and helped resolved enquiries from clients, vendors and general public
  • Reorganized filing system to reduce file location time
  • Monitored office supply inventory, promptly reordering low stock items to prevent work flow disruption

Education

Master of Science - Global Health Management

University of Greenwich
London, United Kingdom
01.2023

Bachelor of Science - Doctor of Optometry

Imo State University
Owerri, Imo State
01.2011

Skills

  • Data confidentiality
  • Policy compliance
  • Proficiency in Microsoft Office
  • Electronic health record (EHR) systems
  • Excellent communication skills
  • Conflict resolution
  • Correspondence distribution
  • Strategic planning
  • Customer service oriented

References

References are available upon request.

Timeline

Health Care Assistant

Carepoint LTD
11.2022 - Current

Customer Service Representative

Graceful hands Care
09.2022 - 11.2022

Receptionist

First Optician
01.2020 - 08.2022

Administrative Officer

Gice Harmony Care
02.2012 - 12.2019

Master of Science - Global Health Management

University of Greenwich

Bachelor of Science - Doctor of Optometry

Imo State University

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