JOY MIKI
CROYDON,LONDO
Summary
A reliable and trustworthy professional with exceptional customer service skills and a positive attitude. Demonstrates excellent telephone manners, strong problem-solving abilities, and the capacity to build customer relationships through effective listening and negotiation. Adept at public speaking, managing time efficiently, prioritizing workload, and working well under pressure. Possesses excellent communication and interpersonal skills, attention to detail, strong organizational capabilities, and a commitment to high-quality care. Proficient in computer literacy with knowledge of Microsoft packages and banking ethics. Able to integrate seamlessly into any team while working autonomously.
Overview
5
5
years of professional experience
Work History
Support worker
Active Prospects (Great Meadows)
Redhill, Princess Road
08.2024 - Current
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Used excellent communication and interpersonal skills to engage and interact with individuals.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted in maintaining a clean environment for improved client health.
- Monitored and documented client behaviors, activities, and development, aiding appropriate care plan management.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Helped achieve patient independence through guided tasks and activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Provided companionship during outings contributing to an active social life for clients.
- Actively listened to client concerns thus creating a comforting environment.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Support worker
FK Venture Ltd.
London
02.2023 - 07.2024
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided individualized care to residents, including assisting with activities of daily living while ensuring they maintain their independence.
- Drafted schedules for families that allowed more sustained care and assistance for the clients.
- Collaborated with healthcare professionals to monitor and report patient vital signs.
- Respond promptly to patient needs and emergencies.
- Provided emotional support to service users as needed.
- Maintain a clean and organized patient environment.
- Completed documentation of care and patient activities for up-to-date client records.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Participated in regular team meetings, enhancing quality of care provided.
- Assisted service users to obtain and access community resources.
- Helped achieve patient independence through guided tasks and activities.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Helped service users to gain ability to function independently in society.
Public Relations Officer / Cashier
Pres Microfinance LTD.
Buea, Molyko
10.2020 - 01.2023
- Managed difficult customer situations for maintaining company reputation.
- Listened actively to offer accurate information and best solution to their needs.
- Utilised strong communication skills for handling customer complaints effectively.
- Improved customer satisfaction by providing prompt and efficient service.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Delivered high-quality service with attention to detail and professionalism.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Followed company guidelines to ensure consistent quality of service.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Maintained working knowledge of available products and services.
- Advised customers on availability, pricing and location of products.
- Addressed customer queries, resulting in enhanced customer confidence.
- Handled in-person, email and mailed correspondence.
- Collaborated closely with team members to provide seamless service experience.
- Obtained feedback from customers to improve service experience.
- Liaised between customers and management for effective resolution of issues.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Balanced till at end of day, maintaining accurate records.
- Greeted each customer warmly, creating a friendly shopping environment.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Processed payments swiftly for improved customer experience.
Education
Master of Business Administration - Leadership
University of the West of Scotland
London 01/2023 - 04/2024
Bachelor of Science - Management
UNIVERSITY INSTITUT OF GOLFE OF GUINEE
Douala - Cameroon 10/2019 - 09/2020
Higher National Diploma - Management
UNIVERSITY INSTITUT OF GOLFE OF GUINEE
Douala - Cameroon 10/2017 - 10/2019
Skills
- reliable and trustworthy
- Customer Service
- Positive attitude
- Public speaking
- Excellent telephone manners and the ability to build customer relationships through listening and negotiating situations
- Good time management, ability to prioritize workload, and work well under pressure
- Excellent communication and interpersonal skills
- Strong problem-solving skills with the ability to overcome customer objections and communicate effectively at all levels
- Can integrate seamlessly into any team whilst comfortably working autonomously
- Data Confidentiality
- Attention to detail and strong organizational skills
- Computer & Internet literate [Microsoft package]
- Banking ethics
- Relationship building and management
- Strong commitment to providing high-quality care
- Patient and empathetic approach
Affiliations
- Reading, Organizing, Volunteering, Writing, Creative arts, Cooking, Baking
Languages
English
Native
French
Elementary
Accomplishments
Master of Business Administration in Leadership.
References
References available upon request.
Timeline
Support worker
Active Prospects (Great Meadows)
08.2024 - Current
Support worker
FK Venture Ltd.
02.2023 - 07.2024
Public Relations Officer / Cashier
Pres Microfinance LTD.
10.2020 - 01.2023
Master of Business Administration - Leadership
University of the West of Scotland
01/2023 - 04/2024
Bachelor of Science - Management
UNIVERSITY INSTITUT OF GOLFE OF GUINEE
10/2019 - 09/2020
Higher National Diploma - Management
UNIVERSITY INSTITUT OF GOLFE OF GUINEE
10/2017 - 10/2019
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