JOY MASTERTON
Edinburgh (willing to relocate)
Summary
A highly organised and customer-focused professional with a First-Class Honours degree in International Tourism Management with French. Proven experience in customer service, sales, and administrative support across high-profile events and tourism organisations. Looking to transition into corporate travel where language skills, efficiency, and professionalism are key.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Box Office & Customer Service Assistant
Royal Edinburgh Military Tattoo
2022.07 - 2025.06
- Processing Tattoo ticket and hospitality package orders, ensuring accuracy and a high standard of customer service.
- Correspondence with public and travel trade from around the world, by email, telephone, and face-to-face.
- Handling of administrative tasks linked to ticket sales and event logistics.
Language Assistant
British Council – France
2024.09 - 2025.05
- Planned and delivered engaging lessons tailored to diverse age groups and learning needs.
- Fostered intercultural engagement - valuable skills for client-focused roles in global travel operations.
Customer Experience Team Member
Edinburgh Playhouse
2021.10 - 2024.09
- Delivered operational support in a busy venue, resolving issues efficiently.
- Performed bar service, stock control, and ensured health & safety compliance.
Trip Coordinator (Volunteer)
Erasmus Student Network – Edinburgh
2023.06 - 2024.05
- Liaised with tour operators and oversaw volunteer and attendee coordination, showcasing leadership and strong interpersonal abilities.
Event Assistant (Volunteer)
Turing Fest Conference
2023.06 - 2023.06
- Provided operational support at corporate event, helping run speed networking and enhancing overall attendee experience.
Education
First Class BA (Hons) - International Tourism Management with French
Edinburgh Napier University
2020.09 - 2024.05
Skills
Languages:
- Fluent in French (C1 – spoken and written)
- Extensive experience applying French in professional settings
IT & Administration:
- Proficient in Microsoft Office, Amadeus GDS, and ticketing databases
- Advance Your Career as an Administrative Professional (12 hours) course completed
Communication & Leadership
- Strong written and verbal communication with professional phone/email etiquette
- Experienced in volunteer coordination, public speaking, and managing groups of up to 50 students
Organisation & Time Management
- Successfully balanced full-time studies, part-time work, and volunteering simultaneously
Timeline
Language Assistant
British Council – France
2024.09 - 2025.05
Trip Coordinator (Volunteer)
Erasmus Student Network – Edinburgh
2023.06 - 2024.05
Event Assistant (Volunteer)
Turing Fest Conference
2023.06 - 2023.06
Box Office & Customer Service Assistant
Royal Edinburgh Military Tattoo
2022.07 - 2025.06
Customer Experience Team Member
Edinburgh Playhouse
2021.10 - 2024.09
First Class BA (Hons) - International Tourism Management with French
Edinburgh Napier University
2020.09 - 2024.05