JOY MASTERTON
Edinburgh (willing to relocate)
Summary
A highly organised and customer-focused professional with a First-Class Honours degree in International Tourism Management with French. Proven experience in customer service, sales, and administrative support across high-profile events and tourism organisations. Looking to transition into corporate travel where language skills, efficiency, and professionalism are key.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Box Office & Customer Service Assistant
Royal Edinburgh Military Tattoo
07.2022 - 06.2025
- Processing Tattoo ticket and hospitality package orders, ensuring accuracy and a high standard of customer service.
- Correspondence with public and travel trade from around the world, by email, telephone, and face-to-face.
- Handling of administrative tasks linked to ticket sales and event logistics.
Language Assistant
British Council – France
09.2024 - 05.2025
- Planned and delivered engaging lessons tailored to diverse age groups and learning needs.
- Fostered intercultural engagement - valuable skills for client-focused roles in global travel operations.
Customer Experience Team Member
Edinburgh Playhouse
10.2021 - 09.2024
- Delivered operational support in a busy venue, resolving issues efficiently.
- Performed bar service, stock control, and ensured health & safety compliance.
Trip Coordinator (Volunteer)
Erasmus Student Network – Edinburgh
06.2023 - 05.2024
- Liaised with tour operators and oversaw volunteer and attendee coordination, showcasing leadership and strong interpersonal abilities.
Event Assistant (Volunteer)
Turing Fest Conference
06.2023 - 06.2023
- Provided operational support at corporate event, helping run speed networking and enhancing overall attendee experience.
Education
First Class BA (Hons) - International Tourism Management with French
Edinburgh Napier University
09.2020 - 05.2024
Skills
Languages:
- Fluent in French (C1 – spoken and written)
- Extensive experience applying French in professional settings
IT & Administration:
- Proficient in Microsoft Office, Amadeus GDS, and ticketing databases
- Advance Your Career as an Administrative Professional (12 hours) course completed
Communication & Leadership
- Strong written and verbal communication with professional phone/email etiquette
- Experienced in volunteer coordination, public speaking, and managing groups of up to 50 students
Organisation & Time Management
- Successfully balanced full-time studies, part-time work, and volunteering simultaneously
Timeline
Language Assistant
British Council – France
09.2024 - 05.2025
Trip Coordinator (Volunteer)
Erasmus Student Network – Edinburgh
06.2023 - 05.2024
Event Assistant (Volunteer)
Turing Fest Conference
06.2023 - 06.2023
Box Office & Customer Service Assistant
Royal Edinburgh Military Tattoo
07.2022 - 06.2025
Customer Experience Team Member
Edinburgh Playhouse
10.2021 - 09.2024
First Class BA (Hons) - International Tourism Management with French
Edinburgh Napier University
09.2020 - 05.2024
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