- I am a very passionate dog lover and have 4, which I love to spend time with
- I enjoy walking, and I am a keen swimmer
Joy Jones
south wales,RCT
Summary
Dynamic Deputy Manager with expertise in staff performance monitoring and development. Drives recruitment and training initiatives, enhancing team retention and competency. Implements operational strategies that foster a positive, inclusive environment, ensuring compliance with organisational standards.
Overview
6
6
years of professional experience
Work History
Deputy Manager
Achieve together
, Hirwaun, Aberdare
08.2020 - Current
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Oversaw facilities maintenance, keeping spaces functional, professional, and compliant with standards.
- Led recruitment, training, and development initiatives for staff, increasing retention rates and ensuring high levels of competency.
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Collaborated with the HR department on recruitment, interviewing, and selecting new team members.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Promoted a positive, respectful, and inclusive environment, valuing diversity among residents and staff.
- Conducted risk assessments in living environments to identify potential hazards and implemented safety measures.
- Managed challenging behaviour through de-escalation techniques and person-centred approaches.
- Administered medication as prescribed, maintaining accurate records of administration and any side effects.
- Delivered personalised care plans for individuals with diverse needs, promoting independence and dignity.
- Provided friendly, compassionate and proactive approach throughout care delivery to promote positive experience.
- Supported and assisted patients with taking required medication, safeguarding physical and mental wellbeing.
- Managed medication schedules for residents, meticulously recording doses and times to maintain health standards.
- Developed strong rapport with service users, understanding their personal stories and preferences to provide tailored support.
- Practiced confidentiality, equality and diversity policies to adhere to professional practice standards and legislation.
- Coordinated with external healthcare providers to arrange appointments and transport for residents.
- Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
- Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
- Conducted regular assessments to identify changing needs, adapting support plans to ensure optimal well-being.
- Provided emotional support and companionship, building trust and rapport with residents and their families.
- Responded to emergencies with composure and professionalism, applying first aid and crisis management skills when necessary.
- Monitored and reported changes in behaviour or health to appropriate professionals, facilitating timely interventions.
- Implemented risk management strategies to create a safe living environment, regularly reviewing procedures for effectiveness.
- Developed personalised care plans in collaboration with healthcare professionals to meet individual needs.
- Responded promptly to emergencies, providing first aid and coordinating with emergency services when necessary.
- Kept patient medical, personal and treatment plan records safely stored on care management software.
- Led team meetings to discuss care updates and operational improvements, fostering a collaborative work environment.
- Conducted regular reviews of care plans, adapting to changing needs and preferences of residents.
- Maintained strict confidentiality in handling sensitive information, respecting privacy laws and ethical guidelines.
- Collaborated with healthcare professionals to coordinate comprehensive support, including physical, mental, and emotional care.
- Trained new staff members in care protocols and safeguarding practices, enhancing team competency and service quality.
- Monitored and recorded patients' physical and mental health, providing timely updates to the care team.
- Prepared and reviewed care documentation, ensuring accuracy and compliance with regulatory standards.
- Delivered client-centred approach by contacting external social service agencies to obtain a holistic view of individuals.
- Carried out client tests, assessing skills, strengths and deficits to develop tailored plans.
Education
NVQ Level 3 - Health and social care
ITEC
Aberdare, RCT01-2021
NVQ Level 2 - health and social care
Itec
Aberdare, RCT01-1997
Skills
- Operational management
- Recruitment coordination
- Compliance oversight
- Performance monitoring
- Staff performance monitoring
- Performance appraisal
- Recruitment
- Care plan development
- Medication management
- Health documentation
- Quality control procedures
- Audit findings implementation
- Risk assessment
- Training programme development
- Training programme design
- Chairing staff meetings
- Staff coaching
- Team leadership
- Team motivation
- Employee engagement
- Conflict resolution
- Time management
- Quick decision-making
- Proactive communication
- Leadership skills
- Leadership development
- Strong delegating abilities
- Financial risk analysis
- Financial risk analysis
- Training programme design
Interests
Timeline
Deputy Manager
Achieve together
08.2020 - Current
NVQ Level 3 - Health and social care
ITEC
NVQ Level 2 - health and social care
Itec