Joy Inimgba
Summary
Well-qualified customer service Advisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Excelled in complaint handling and maintaining strong organization, enhancing customer satisfaction and streamlining recruitment processes. Skilled in dispute resolution and fostering customer relationships, contributing to significant improvements in efficiency and service delivery.
Overview
2
2
years of professional experience
Work History
Administrative HR Assistant
Moonrise 24Hr Recruitment Agency
07.2022 - 01.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
- Assisted with creating employee handbooks and manuals.
- Coordinated itineraries and scheduled appointments for human resources staff.
Customer Service Advisor
Union Bank
05.2021 - 01.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Created customer support strategies to increase customer retention.
- Maintained and managed customer files and databases.
- Deliver quality, customer-focused phone, email and other media contact which maximizes first contact resolution for all customers as well as build strong effective customer relationships.
- Take responsibility for owning service requests, including complex issues, and dealing with customer dissatisfaction, to always find the best solution for the customer and look for continuous improvement.
- Enhance the customer journey experience through the capture of quality and complete customer information, insight, and failure demand via contact management systems.
Education
Master of Science - Human Resources Management
Teesside University
Middlesbrough, United Kingdom04.2022
Bachelor of Arts - Accounting
Bells University
Nigeria03.2016
Skills
- Strong Organization
- Call Center Operations
- Complaint Handling
- Building rapport
- Call center experience
- Dispute Resolution
- Customer service excellence
Music and Reading
I enjoy listening to music and also reading during my leisure time.
Timeline
Administrative HR Assistant
Moonrise 24Hr Recruitment Agency
07.2022 - 01.2023
Customer Service Advisor
Union Bank
05.2021 - 01.2023
Master of Science - Human Resources Management
Teesside University
Bachelor of Arts - Accounting
Bells University
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