Joy Fursman
Cleethorpes,North East Lincolnshire
Summary
Dedicated professional with extensive expertise in tenant advocacy and tenancy sustainment techniques, complemented by a deep understanding of social work principles and homelessness. Proficient in welfare benefits advice, financial budgeting assistance, and eviction prevention strategies, ensuring effective client management and support plan creation. Skilled in conducting risk assessments, needs assessments, and housing reviews while maintaining detailed record-keeping accuracy. Demonstrates resilience under pressure with strong communication skills and a client-centred approach. Committed to safeguarding protocols and trauma-informed care, aiming to enhance community well-being through empathetic communication and crisis intervention.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work history
Housing Support Manager
Doorstep
Grimsby, North East Lincolnshire
03.2012 - 12.2023
- Ensured safety and wellbeing of tenants through regular property maintenance checks.
- Maintained accurate records of client interactions, ensuring continuity of care.
- Identified risk factors in living environments; implemented preventative measures promptly.
- Organised social activities to foster community spirit within the housing unit.
- Managed emergency situations promptly whilst adhering to policies and procedures.
- Supported individuals facing eviction to negotiate with landlords or housing associations for better outcomes.
- Developed personalised care plans to meet individual client needs.
- Facilitated smoother transition into independent living by providing life skills training.
- Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Developed and implemented target client support plans, carrying out thorough risk assessments in line with Service delivery.
- Managed a large caseload of 16 clients covering varied needs, including mental health, homeless and alcohol misuse issues.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Assessed clients and documented information for records and analysis.
- Liaised with external and internal professionals to provide holistic support.
- Listened to clients' current struggles to signpost relevant support.
- Developed tailored action plans whilst prioritising pressing concerns.
Senior practitioner
North East Lincolnshire Council
Grimsby, North East Lincolnshire
09.2006 - 01.2012
- Completed timely reports on each client visit detailing progress towards goals.
- Advocated child welfare within schools, improving community awareness.
- Assisted in the development of coping strategies with families experiencing stressors.
- Utilised motivational interviewing techniques to encourage positive changes in behaviour.
- Developed and implemented tailored care plans addressing individual needs.
- Delivered early intervention programmes, fostering positive behaviours in young people.
- Worked closely with children's services to secure safety of minors at risk.
- Established strong rapport with clients through empathetic listening and understanding, leading to increased trust and cooperation within intervention process.
- Liaised effectively with other professionals involved in cases, ensuring a holistic approach to interventions.
- Provided emotional support for families during crises, reducing conflict levels.
- Monitored client progress meticulously, adjusting intervention strategies as necessary.
- Developed personalised intervention plans to enhance family cohesion.
- Conducted risk assessments regularly to mitigate potential issues.
- Maintained up-to-date knowledge on legislation and policies related to family interventions.
- Organised group workshops for improved parenting skills.
- Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
- Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
- Supported and advised parents regarding various issues and signposted additional services.
- Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
- Coordinated structured and intensive support through interventions.
Youth worker
North East Lincolnshire Council
Grimsby, North East Lincolnshire
08.1999 - 02.2004
- Advocated for youth interests at local council meetings leading to increased funding for youth programmes.
- Encouraged active involvement in community service, fostering a sense of responsibility among young individuals.
- Established effective communication channels between parents and children resulting in stronger family bonds.
- Developed strong rapport with youths by engaging in regular, open conversations.
- Organised recreational activities, enhancing social skills of young individuals.
- Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
- Implemented creative workshops to foster creativity and teamwork among youths.
- Maintained safe, positive environment to encourage youth participation and growth.
- Assisted young individuals in building life skills through various interactive activities and discussions.
- Encouraged participation and engagement in planned activities.
- Role modelled positive behaviour and interpersonal skills.
- Safeguarded young people in line with national guidelines.
- Maintained awareness of child protection issues and established procedures.
- Built trusting rapport, mentoring specific young people in diverse subjects and interests.
Process worker
Birds eye
Grimsby, North East Lincolnshire
03.1988 - 03.1994
- Prepared necessary materials for production line, reducing downtime between tasks.
- Completed daily tasks quickly, enhancing productivity levels.
- Carried out packaging duties effectively, ensuring safe delivery of products.
- Maintained cleanliness of the work environment to promote hygiene standards.
- Maintained fast pace and attention to detail to meet productivity targets.
Education
GCSEs - Maths English Science Biology Geography
Havelock school
Grimsby, North East Lincolnshire 09.1972 - 05.1976
Certificate of Higher Education - Youth and Community
Grimsby College
Grimsby, North East Lincolnshire 09.1998 - 05.1999
Diploma of Higher Education - Youth Justice
Nottingham University
Nottingham 09.2001 - 05.2002
Diploma of Higher Education - Management
Grimsby University
Grimsby, North East Lincolnshire 09.2005 - 05.2006
Skills
- Tenant advocacy
- Tenancy sustainment techniques
- Welfare benefits advice
- Financial budgeting assistance
- Social work principles understanding
- Homelessness understanding
- Eviction prevention strategies
- Nonviolent intervention
- Domestic violence training
- Support plan creation
- Substance abuse awareness
- Poverty awareness
- Tenancy agreement understanding
- Resilience management
- Risk Assessments
- Case Management
- Needs assessments
- Conducting housing and client reviews
- Homelessness
- Housing reviews
- Empathetic communication
- Trauma-informed care
- Fire safety training
- Managing large workloads
- Detailed record-keeping
- Record-keeping
- Client management
- Client support plans
- Signposting and referrals
- Mental health awareness
- Move on plans
- Crisis Intervention
- Patience and understanding
- Client-Centred approach
- Safeguarding protocols
- Record keeping accuracy
- Resilience under pressure
- Communication skills
- Team Leadership
Affiliations
- Keeping fit
- Travelling
- Gardening
Timeline
Housing Support Manager
Doorstep
03.2012 - 12.2023
Senior practitioner
North East Lincolnshire Council
09.2006 - 01.2012
Diploma of Higher Education - Management
Grimsby University
09.2005 - 05.2006
Diploma of Higher Education - Youth Justice
Nottingham University
09.2001 - 05.2002
Youth worker
North East Lincolnshire Council
08.1999 - 02.2004
Certificate of Higher Education - Youth and Community
Grimsby College
09.1998 - 05.1999
Process worker
Birds eye
03.1988 - 03.1994
GCSEs - Maths English Science Biology Geography
Havelock school
09.1972 - 05.1976
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