Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Timeline
Generic

Joy Fernandes

London,Wembley

Summary

Hospitality professional with experience in food service and customer engagement. Ensures timely delivery of orders, maintains cleanliness, and assists in setting up dining areas. Friendly, reliable, and committed to providing excellent service.

Overview

3
3
years of professional experience

Work History

Commis Waiter

Babbo
London, St johns wood
06.2025 - 10.2025
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Maintained cleanliness and organisation of work stations, dining area, and utensils, upholding hygiene regulations.
  • Polished bar glasses and cutlery, maintaining excellent bar presentation.
  • Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
  • Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
  • Supported team members during peak hours to ensure seamless operation and minimise waiting times.
  • Participated in regular training sessions on new menu items and service techniques to continuously improve performance.

Waiter/Barback

Edwardian Group
london, Mayfair
04.2024 - 03.2025
  • Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
  • Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
  • Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
  • Suggested menu items and related beverages matching guest preferences.
  • Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
  • Documented customer orders, calculated bills and processed payments.

F&B Assistant

Hilton London
London, Wembley
03.2023 - 12.2023
  • Managed table settings and maintained a tidy dining area to uphold presentation standards.
  • Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
  • Took food and beverage orders accurately, offering menu recommendations when requested.
  • Promoted special offers and discounts to guests, increasing sales and customer satisfaction.

Education

Gcse -

Newman Catholic College
Harleesden
01-2021

Skills

  • Menu item recommendation
  • Communication
  • Beverage service
  • Table setting
  • Food allergy awareness
  • Accurate money handling
  • Order accuracy
  • Dining area maintenance

Languages

English
Hindi
Konkani

Hobbies and interests

  • Playing football
  • music
  • traveling
  • watching sports

Timeline

Commis Waiter

Babbo
06.2025 - 10.2025

Waiter/Barback

Edwardian Group
04.2024 - 03.2025

F&B Assistant

Hilton London
03.2023 - 12.2023

Gcse -

Newman Catholic College
Joy Fernandes