Joy Azad
Reading
Summary
Dynamic professional with a solid background in problem solving, time management, and team collaboration. Proven expertise in regulatory compliance and data analysis, paired with a strong commitment to customer service excellence. Focused on leveraging these skills to enhance operational efficiency and contribute to organizational success.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Helpdesk Specialist
Hargreaves Lansdown
bristol
2026.04 - 2026.08
- Provided first-line support on ISAs and savings accounts to clients.
- Resolved customer queries via phone and digital channels with professionalism.
- Troubleshot login and access issues to improve customer experience.
- Guided customers through share purchasing and account transactions.
- Assisted with cash ISA funding and account top-ups under UK regulations.
- Maintained FCA compliance and data security standards to protect information.
- Managed over 40 customer calls per day.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
customer service representative
water2business
bristol
2025.10 - 2026.04
- Handled customer complaints and resolved billing queries for financial accounts.
- Processed high-value payments securely following approved verification steps.
- Provided it support and troubleshooting for customer account access.
- Addressed customer service enquiries quickly and accurately.
- Answered product questions and logged feedback and complaints.
- Resolved service issues promptly to maximise customer satisfaction.
Financial Customer Service Representative
Computershare Investor Services Plc
Bristol, United Kingdom
2025.02 - 2025.09
- Reissued client dividend payments and updated payment arrangements for clients.
- Rearranged client AGM meetings and issued appointment notifications.
- Created deceased-client notifications and prepared bereavement packs for families.
pharmacy advisor
Boots
Cheltenham, United Kingdom
2020.01 - 2025.01
- Consult medication guidelines to answer concerns on proper use and side effects.
- Provide comprehensive usage guidance to reassure customers during treatment.
- Communicate empathetically to build customer confidence in recommended medication use.
Care assistant
Scia care
Southampton, United Kingdom
2019.02 - 2020.05
- Built trusting relationships with residents and families during day-to-day support.
- Coordinated personalised care plans with healthcare professionals to address challenges quickly.
- Recorded patient information accurately while maintaining confidentiality and care standards.
- Assisted daily living activities to promote independence for elderly clients.
- Maintained clean and hygienic living environments for comfort and safety.
- Provided continuous support to patients and delivered best possible care.
Event supervisor
Sofitel London Heathrow
London, United Kingdom
2017.10 - 2019.01
- Coordinated high-profile events, mentoring diverse teams and handling emergencies daily.
- Streamlined event logistics, maintaining service standards and improving event effectiveness.
- Produced detailed post-event reports, documenting wins and improvement areas.
Education
Certified Cyber Security Practitioner - IT/Computer
CAPSLOCK
Manchester BSC cyber security - IT
Aston University
BirminghamNVQ Level 5 - Diploma in Business Management
Edexel
LondonISO 27001 Requirements -
British Standards Institute
ManchesterNVQ level 2 - Pharmacy advisor/Dispenser
Boots
SouthamptonSkills
- Problem solving
- Time management
- Team collaboration
- Regulatory expertise
- Data analysis
- Customer service
Accomplishments
- Leveraging my strong stakeholder management and analytical skills, I conducted comprehensive investigations into complaints.
- By collaborating effectively with internal and external stakeholders, I gathered vital insights and evidence, driving timely resolutions that significantly enhanced patient satisfaction.
- Renowned for creating a positive environment, I excel in interpersonal skills.
- I consistently elevate workplace dynamics and forge robust relationships with patients, multidisciplinary teams, and external stakeholders, resulting in more effective collaboration and greater satisfaction for all involved.
Certification
- BSC Cyber Security, Aston University, In Progress
- NVQ Level 5 Diploma in Business Management
- Certified Cyber Security Practitioner, CAPSLOCK
- ISO 27001 Requirements, British Standards Institute
- CompTIA Security+, In Progress
- Ce-CSP, CAPSLOCK
- CSA CCSK, Cloud Security Alliance, In Progress
- CISMP, British Computer Society
- Certificate in Information Security Management Principles, In Progress
- NVQ Level 2 (Pharmacy Advisor/Dispenser)
Websites, Portfolios and Profiles
https://linkedin.com/in/mohammad-patwary-959008303
Timeline
Helpdesk Specialist
Hargreaves Lansdown
2026.04 - 2026.08
customer service representative
water2business
2025.10 - 2026.04
Financial Customer Service Representative
Computershare Investor Services Plc
2025.02 - 2025.09
pharmacy advisor
Boots
2020.01 - 2025.01
Care assistant
Scia care
2019.02 - 2020.05
Event supervisor
Sofitel London Heathrow
2017.10 - 2019.01
BSC cyber security - IT
Aston University
Certified Cyber Security Practitioner - IT/Computer
CAPSLOCK
NVQ Level 5 - Diploma in Business Management
Edexel
ISO 27001 Requirements -
British Standards Institute
NVQ level 2 - Pharmacy advisor/Dispenser
Boots