Joy Akpan
Abuja,Nigeria
Summary
Accomplished insurance professional with extensive expertise in risk assessment, claims handling, and policy analysis. Demonstrates a strong understanding of insurance law and underwriting, coupled with proficiency in financial advising and market trend analysis. Adept at building customer relationships and managing crises, with proven experience in premium collection and sales techniques. Committed to leveraging comprehensive insurance product knowledge to drive business growth and enhance client satisfaction.
Adaptable professional with strong aptitude for analyzing complex data and delivering client-focused solutions. Demonstrates exceptional communication and problem-solving skills, paired with keen attention to regulatory compliance. Dedicated to providing valuable insights that enhance client satisfaction and optimize insurance coverage.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Advisor
Nicon Insurance Limited
Abuja, Nigeria
01.2024 - Current
- Attended professional development training to enhance knowledge in the field of insurance advisory.
- Resolved client concerns and complaints, fostering a positive relationship.
- Performed administrative tasks such as maintaining records and handling policy renewals timely.
- Reviewed existing policies of clients recommending any necessary updates or changes.
- Provided after-sales service for enhanced customer satisfaction and retention.
- Regularly communicated with clients keeping them updated about any changes or modifications in their policies.
- Improved customer understanding with clear explanation of complex insurance terms.
- Coordinated with underwriters to ensure appropriate coverage is provided for clients' risks.
- Kept up-to-date on industry trends for informed client advising.
- Worked collaboratively with team members to reach company targets.
- Managed confidential client information with utmost discretion to maintain privacy.
- Generated increase in new clients by proactively contacting previous quotes and lapsed accounts.
- Processed customer instructions for policy amendments.
- Handled insurance queries from quotation stage to renewal.
- Received insurance premiums from clients and processed accounts.
Project Support Officer
Hallmark Engineering Services
Abuja, Nigeria
01.2022 - 12.2023
- Maintained updated project documentation to ensure traceability and accountability.
- Liaised with different departments for smoother execution of projects.
- Monitored budget allocation to maintain financial control over projects.
- Complied with industry regulations whilst executing tasks, promoting a safe work environment.
- Managed schedule conflicts efficiently ensuring smooth running of the project.
- Facilitated problem-solving sessions leading to swift resolution of issues at hand.
- Achieved project efficiency by organizing supportive tasks and coordinating team efforts.
- Planned revenue generation strategies designed for growth.
- Developed organizational policies for administrative oversight and internal controls.
- Developed organizational policies for administrative oversight and internal controls.
- Facilitated training sessions for new team members, increasing their competency levels quickly.
- Streamlined administrative processes, leading to enhanced workflow efficiency.
- Prepared comprehensive reports with detailed analysis of project progress.
- Increased team productivity with proactive task delegation.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Achieved high client satisfaction through consistent delivery and communication.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Negotiated with suppliers to reduce costs.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Designed project presentations and reports for executive teams.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Drove client retention through quality project execution.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Managed scopes and deadlines using different project management methods.
- Built relationships with stakeholders through outstanding client management skills.
- Built company reputation by managing and successfully delivering projects.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Delivered projects on time and under budget through strict implementation and cost controls.
Education
Bachelor of Science - Mass Communication
Benue State University
Nigeria 01.2015 - 06.2019
Skills
- Risk assessment
- Claims handling
- Policy analysis
- Financial advising
- Insurance law knowledge
- Sales techniques
- Underwriting understanding
- Market trend analysis
- insurance product knowledge
- premium collection experience
- crisis management
- Customer relationship building
References
References available upon request.
Timeline
Insurance Advisor
Nicon Insurance Limited
01.2024 - Current
Project Support Officer
Hallmark Engineering Services
01.2022 - 12.2023
Bachelor of Science - Mass Communication
Benue State University
01.2015 - 06.2019
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