Jovy Arnold
London
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
Work history
Care Assistant (Part time)
Private Employers
London
01.2020 - Current
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Delivered excellent customer service by addressing concerns of patients' families.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Answered questions from clients, family members, and other carers resulting for good customer satisfaction and increased of referrals.
- Partnered with supervisors and social services team to help coordinate quality care.
Night Butler
The Connaught Hotel
London
04.2010 - Current
- Enhanced guest experience through personalised service delivery.
- Achieved impeccable home organisation by managing all household duties.
- Streamlined communication channels to improve efficiency in housekeeping operations.
- Upheld strict cleanliness standards throughout property, promoting a healthy living environment.
- Maintained high level of discretion whilst handling confidential matters.
- Provided first class service with the utmost professionalism at all times.
- Facilitated smooth running of daily routines by scheduling and overseeing domestic staff.
Personal assistant to the director
Private Employer
London
11.2005 - 10.2009
- Managed confidential documents, ensuring complete privacy.
- Sorted incoming mails for swift response times.
- Streamlined director's schedule by managing appointments and meetings.
- Facilitated smooth workflow by handling ad-hoc requests promptly and accurately.
- Devised filing systems that increased office organisation levels.
- Photocopied and printed presentations and reports for meetings.
Education
Bachelor of Science - Electronics and Communications Engineering
University of the East Philippines
Manila04.2001
Skills
- Interpersonal aptitude
- Emergency response readiness
- Assisting with personal hygiene
- Responsive listening
- Health promotion knowledge
- Personal care
- Compassionate care
- Infection control procedures
- Food hygiene understanding
- Safeguarding knowledge
- First Aid
- Manual handling certification
Timeline
Care Assistant (Part time)
Private Employers
01.2020 - Current
Night Butler
The Connaught Hotel
04.2010 - Current
Personal assistant to the director
Private Employer
11.2005 - 10.2009
Bachelor of Science - Electronics and Communications Engineering
University of the East Philippines