Jovita Heloise
Altrincham
Summary
Experienced Business Analyst with over 3 years of expertise in delivering end-to-end projects across diverse industries. Successfully led the full lifecycle of five major projects, excelling in requirements gathering, process mapping, stakeholder management, and system testing. Proficient in Agile and Waterfall methodologies, with a proven ability to collaborate with cross-functional teams to deliver innovative solutions aligned with business goals. Adept at driving efficiency and enhancing user experiences through clear communication, and strategic problem-solving, ensuring seamless project delivery and stakeholder satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Business Analyst
The Progress Group
Bootle, Merseyside
05.2022 - 12.2024
- Engaged stakeholders through workshops, focus groups, and interviews to understand business needs, challenges, and goals
- Gathered detailed business and functional requirements using techniques such as brainstorming, document analysis, and process mapping
- Creating Personas and Journey Mapping
- Translated business needs into clear, actionable requirements
- Collaborated with stakeholders and prioritised requirements, ensuring feasibility and alignment with user needs
- Facilitated design walkthroughs with stakeholders to validate functionality and usability
- Documented technical and non-technical specifications for development teams
- Worked closely with developers and architects, providing ongoing clarification and support during the build phase
- Led User Acceptance Testing (UAT) sessions to ensure the system met user expectations and business requirements
- Oversaw system deployment, ensuring a seamless transition to the new solution
- Gathered feedback from users and stakeholders to assess the effectiveness of the delivered solution
- Identified opportunities for further enhancements and incorporated them into future iterations or projects
Business Analyst
Evolution Network Solutions Ltd
01.2021 - 04.2022
- Conducted extensive market research to identify strategic opportunities in the logistics sector
- Developed comprehensive business case and functional requirements documents (BRD) to guide product development
- Successfully delivered a web solution for seamless connectivity with haulage drivers and Logistics company owners
Entry-Level Business Analyst
Rare Skills Ltd
01.2017 - 03.2020
- Assisted in documenting business processes and technical requirements for Human Resources Management systems
- Collaborated with senior analysts to create functional and non-functional requirements, acceptance criteria, contributing to process improvement
- Requirements re-engineering
Education
MBA - Project Management and Accounting
Edinburgh Business School, Heriot-Watt University
Edinburgh 09.2014 - 07.2016
BA (Hons) - Business Marketing and services
Glyndwr University
BCS Foundation Certificate - Business Analysis
British Computer Society
LondonOperational Level - undefined
Chartered Institute of Management Accountants
Skills
- Requirements Gathering & Analysis
- Gap Analysis & Impact Analysis
- Process Mapping & Optimisation
- Stakeholder Management
- System Testing & Quality Assurance
- End-to-End User Acceptance Testing (UAT)
- UX/UI Design Collaboration
- Project Lifecycle Management
- Cross-Functional Collaboration
- Clear Communication & Documentation
- Problem-Solving & Adaptability
- User Experience Enhancement
- Excellent Research Analyst
- Business acumen
- MS Visio
- Lucid chart
- Jira
- Confluence
- Trello
- Balsamiq
- Figma
- AWS
- Click Up
- Redmine
- Azure DevOps
- Slack
- Miro Boards
- Jam Boards
- Mural
- Agile
- Waterfall
- Prototyping
- Wireframes
- Mockups
Certification
- BCS Foundation Certificate in Business Analysis (FCBA), Currently preparing for BCS International Diploma in Business Analysis
- Chartered Institute of Management Accountants, Completed up to Operational Level
Right to Work
British Passport Holder
Timeline
Business Analyst
The Progress Group
05.2022 - 12.2024
Business Analyst
Evolution Network Solutions Ltd
01.2021 - 04.2022
Entry-Level Business Analyst
Rare Skills Ltd
01.2017 - 03.2020
MBA - Project Management and Accounting
Edinburgh Business School, Heriot-Watt University
09.2014 - 07.2016
BA (Hons) - Business Marketing and services
Glyndwr University
Operational Level - undefined
Chartered Institute of Management Accountants
BCS Foundation Certificate - Business Analysis
British Computer Society
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