Summary
Overview
Work history
Education
Skills
References
Timeline
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Jovan Henderson

Palatine,USA

Summary

Detail-oriented logistics and operations professional with over 2 years of experience in mail handling and warehouse operations, including supervisory experience in fast-paced retail environments. Certified forklift operator with a strong background in safety compliance, inventory control, and conflict resolution. Seeking to contribute skills in federal roles such as mail handler assistant or other logistics positions. Skilled in operational efficiency, physical handling, and workplace safety.

Overview

5
5
years of professional experience
2015
2015
years of post-secondary education

Work history

Mail Handler

United States Post Office
Palatine/IL
08.2022 - 06.2025
  • Receive, sort, and dispatch over 1,500 parcels and letters daily, maintaining 98%+ accuracy across manual and automated sorting processes.
  • Operate forklifts, pallet jacks, and powered industrial trucks to load and unload containers for distribution routes.
  • Perform labelling, routing, and barcode scanning using USPS mail management systems to ensure accurate inventory and mail flow.
  • Coordinate with clerks and transportation staff to meet tight dispatch deadlines, especially during high-volume periods.
  • Enforce OSHA and USPS safety protocols, including PPE use, manual handling techniques, and hazard identification.
  • Report and document damaged or suspicious parcels to supervisory staff, contributing to a safe and secure work environment.
  • Train new employees on equipment usage, mail handling procedures, and safety practices.

Shift Supervisor

Dollar General Store
Norridge/IL
08.2021 - 08.2022
  • Managed retail operations for a store serving 300–500 customers per day, ensuring consistent compliance with operational standards.
  • Supervised 4–6 employees per shift, assigning tasks, providing feedback, and coaching staff on customer service and safety.
  • Handled store opening/closing duties, reconciled daily cash drawers, and ensured secure handling of financial assets.
  • Conducted inventory audits and vendor communication to maintain optimal stock levels and minimize shortages.
  • Enforced loss prevention protocols, monitored for theft, and documented safety incidents for corporate review.
  • De-escalated customer disputes through calm and effective communication while enforcing store policies.
  • Conducted training for new hires on POS systems, safety, store layout, and emergency procedures.
  • Responded to emergencies such as power outages and potential hazards following company guidelines and escalation protocols.

Merchandiser

PepsiCo
Chicago/IL
11.2020 - 08.2021
  • Managed inventory levels by monitoring product availability, placing orders, and restocking shelves to ensure consistent supply.
  • Removed damaged, expired, and discontinued items from store shelves to maintain product quality and presentation standards.
  • Updated pricing, signage, and promotional displays to reflect current sales and educate customers on product offerings.
  • Ensured product displays were organized, clean, and compliant with company standards, contributing to improved customer satisfaction.
  • Trained new merchandising team members on best practices, display standards, and efficient restocking techniques.
  • Conducted regular inspections of merchandise for quality, ensuring products met visual and operational requirements.
  • Collaborated with store managers and route drivers to ensure timely product delivery, especially during high-demand periods.
  • Assisted in loading and unloading product shipments, maintaining speed and accuracy to meet tight delivery schedules.

Education

Oak Park River Forest High School
Oak Park, IL

Skills

  • Forklift Operation (Certified)
  • Mail Sorting & Dispatch
  • Inventory Control & Tracking
  • Hazardous Material Awareness
  • Physical Endurance & Safety Compliance
  • Conflict Resolution & Team Leadership
  • Workplace Safety & Manual Handling
  • Emergency Response Familiarity (Basic)

References

References available upon request.

Timeline

Mail Handler

United States Post Office
08.2022 - 06.2025

Shift Supervisor

Dollar General Store
08.2021 - 08.2022

Merchandiser

PepsiCo
11.2020 - 08.2021

Oak Park River Forest High School

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