Jotham Mudyanevana

The Purpose of my Role : To support the

TELEMED Hub Treatment Unit Manager by

undertaking effective monitoring of all BPAS quality standards, policies/procedures and

regulatory requirements; in order to evidence compliance and drive continuous improvement.

To report all monitoring/audit/report findings and recommendations to the Treatment Unit

Manager and work with the Hub first line managers team to implement and evaluate any necessary improvement actions.

My Principal Duties and Responsibilities : datix;

To report any outstanding Datix actions or emerging Datix reporting trends to the Treatment

Unit Manager. To use reporting mechanisms to identify themes and trends within the Hub. incidents and near misses investigations ;

When aware of an incident requiring investigation, will obtain timely initial information,

statements .To act as a contact point for any serious incident investigation, collating all

information and evidence and arranging dates for feedback or de-briefing meetings. Will support

the Treatment Unit Manager or Lead

Nurses/Midwives to produce any necessary draft reports

To maintain relevant files (electronic or hard copy as appropriate) to evidence any investigation

process and outcomes for CQC purposes

managing and maintaining cqc evidence for our regulated service

To create and maintain files (electronic or hard copy as appropriate) to evidence the audit and

monitoring of service standards and compliance, e.g., monthly unit dashboard, including all

remedial action plans and outcomes. To audit Hub logs and registers, e.g., Safeguarding

register, to ensure accurate completion and the follow up of actions.. To maintain and monitor

Training Records within the Hub on an ongoing basis, working with the Hub first line managers

to resolve any outstanding training. To work with the Treatment Unit Manager collating evidence

for CQC Engagement Meetings, Provider Information Requests, Inspection queries. To support

the Treatment Unit Manager with any CQC/DH Registration changes or CQC Notifications.

I was responsible for the provision of quality administrative service within the telemedical hub . I

managed and ensure the delivery of client oriented services and support practitioners in line

with bpas performance policies and procedures . I also assisted in the effective implementation

and delivery of legislation /bpas requirements within the telemedical hub in line with care quality

standards .I ensured the correct and accurate compilation of relevant health care records and

information for target clientele , this also involves analysis and production of regular and

monitoring and audit reports on varies relevant issues which affect our business. It was part of

my duty to provide accurate and timely

statistical returns and reports for the Treatment Unit

Manager and Head Office as required.

I was also responsible for monitoring and managing the appointment list to make sure clients

access care in a risk free and safe environment . Through regular team meetings with the hub

management . It was also my key performance indicator to ensure the unit has adequate trained

and competent personnel to provide services and care as required .It is routine to maintain

contingency resource pool whilst maximising capacity to also ensure priority clientele and

safeguarding clients are in pole position to access care in a timely manner .I provided advice ,

and always readily available to support practitioners and the the admin team regarding issues

on appointments , contracts ,commissioners , client complaints and other external support

agencies to make sure bpas stand out as a preferable abortion provider in line with care standards .

Providing unceasing care in looking after the interests of bpas internal and external clients to

ensure their expectations are fullfilled.I handled and contacted clients through a number of

media to promote bpas services , including

dealing with mundane concerns and managing

staff

queries to ensure that departmental targets are achieved.I was also responsible for

administering nhs funded appointment bookings to ensure accurate recording of client

information and that clients are provided with correct advice in a sensitive and unbiased

way.From time as part of my key responsibilities

, I was willingly and have been actively

involved in the review of all work related activities , with support from other sections and

operational units and suggest areas for improvement through coaching and feedback and

regular quality and performance monitoring as agreed and set by my Line Manager from time to time

• Updated knowledge of new products regularly, offering up-to-date information for customers.
• Maintained clean and functional checkout areas to avoid safety issues.
• Followed company policies and procedures, ensuring compliance at all times.
• Handled complex transactions skilfully, minimising errors and reducing waiting time for customers.
• Approved customer refunds and exchanges upon close item inspection.
• Maintained high levels of customer retention by resolving complex customer complaints.
• Balanced cashier drawers at end of shifts and logged any discrepancies.
• Applied positive customer service approach to increase satisfaction levels.
• Mentored staff on handling and resolving customer concerns.
• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
• Scheduled staff rotas to meet business demands within budget.The Key accountabilities included achieving targets in the areas of income , service , people

management, and risk by displaying the correct behaviours and actions that are consistent with

the vision and values of the Bank.Key responsibilities included ensuring dealing and processing

transactions and enquiries within agreed standards so that customers receive high quality

experience deepening their relationship with the Bank.Enhance the brand and the level of

service provided through promoting products and service

• Conducted patient home visits to monitor medication compliance.
• Facilitated greater independence for patients by teaching them self-care techniques.
• Carried out administrative duties like updating patient records, ensuring accurate documentation.
• Visited households with individuals unable or unwilling to seek out medical care, monitoring and tracking special conditions.
• Worked closely with multidisciplinary teams, contributing to integrated approach towards community healthcare.
• Delivered social services in diverse cultural community, relating empathetically to all individuals.
• Worked with specific community groups with targeted health and wellness information.
• Delivered high-quality care to patients with palliative care needs in their own homes.
• Ensured a clean environment for patients by maintaining high standards of cleanliness in their homes.
• Accompanied clients during hospital visits, liaising effectively between the client and the medical staff.
• Assisted in routine medical procedures, ensuring patient comfort.
• Delivered high standard of patient care by assisting with personal hygiene and meal preparation.
• Participated in staff training programmes to remain updated on latest healthcare practices.
• Collaborated with healthcare professionals for improved patient treatment plans.
• Helped elderly clients maintain a sense of dignity by preserving their independence wherever possible.