Jossey Acheampong
Colchester,Essex
Summary
Healthcare professional specialising in patient-centred care with proven interpersonal and communication skills, fostering strong relationships with patients and colleagues. Demonstrated success in collaborative team environments to effectively meet patient needs. Proactive leader with expertise in strategic planning and problem-solving, driving operational excellence. Committed to achieving organisational goals through effective communication and organizational skills. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work history
Operational Manager
Mel Healthcare
London
2024.01 - 2026.05
- Implementing and monitoring CQC governance, compliance and documentation standards
- Supported Director with contingency plans for business continuity
- Improved service delivery process and designs for service users
- Assisted with new business development strategies to secure new contracts with commissioners
- Coordinated induction training for new staffs
- Ensured a successful shadow shift story
- Participated and provided 'on-call' services to staff and clients
- Forecasting demand, managing growth and addressing underperformance.
- Ensured compliance with regulatory standards by constant monitoring and updating processes as necessary.
Community Junior Sister/ Charge Nurse
NHS (Colchester A&E)
Colchester
2023.10 - 2026.05
- Initial assessment for patients referred from clinicians in the Emergency Department while undergoing initial assessment
- Promoting earlier safe discharge as asafety net
- Preventing unnecessary ward admissions
- Actively participate in effective patient discharge planning
- Care plan reviews and working together with community nursing team
- Liaising with Provide, St Helena Hospice, Dementia Day centres, Care homes, residential, nursing home, Peabody, councils (homelessness)
- Mobility assessment, liaising with PT/OT, geriatrics and Frailty team
- Support patients, parents and carers with advice and information, with direction to community resources to encourage self-management and promote independence
- Offered palliative care, providing comfort during end-of-life stages.
- Provided emotional support to patients, fostering trust and comfort.
- Built and maintained excellent rapport with patients and loved ones.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Supervised and mentored student nurses during clinical placement, as well as supervising and supporting Junior staff nurses (Band 5, Nursing Associates, Healthcare Assistants)
- Coordinated care across large wards based on patient priorities and requests.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
Clinical Advisor / Compliance Officer
LIMMSCARE Agency
Reading
2023.03 - 2026.05
- Participated in the recruitment & Selection of healthcare staffs
- Delivered induction Training, Care Certificate & Mandatory Training delivery
- Ensured compliance documentation is up to date
- All training and education were aligned with skills for care standards
- Auditing & Risk Management
- Policy Development - Data protection, GDPR
- Monitoring & Reporting for Performance Guidance
- Assisted in reviewing service users' care plans
- Sending professional emails & liaising with CQC & Home Office - COS concerns
Health and Social Care Assessor
Insight Training Centre
London
2018.11 - 2026.05
- Provided constructive criticism during feedback sessions after evaluations, fostering an environment of continuous learning amongst candidates.
- Identified skill gaps among assessed candidates effectively; this allowed us to recommend appropriate training or development programs.
- Designed efficient assessment strategies, enhancing the accuracy and fairness of the process.
- Reviewing students' coursework and ensuring it meets the standard qualification framework
- Maintaining accurate and confidential records of learners' learning progress
- Conducted detailed assessments of candidates' qualifications, ensuring the selection of most suitable applicants.
- Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair evaluations.
Healthcare Trainer
ACG Care
London
2018.01 - 2026.05
- Learning, Training and Development Lead
- Healthcare staffing sourcing
- Recruitment & Selection process
- Virtual & Face-2-face induction training
- Assisting with CQC compliance guidelines & Auditing
- Ensuring all care training certificates meet CQC governance guidelines
- Designing & delivering healthcare training
- Delivering training to both new and existing healthcare staff
- Ensuring all training certificates are in date and meet CQC compliance requirements
- Staffs skills development to meet best healthcare practice
- Designing and delivering mandatory, safeguarding, moving & handling, BLS etc
- Delivering other specialist healthcare training to ensure competency with healthcare staffs (Medication, Dementia, MCA & DOLS, Mental Health, PMVA)
Healthcare Trainer
Premium Care Training
Essex
2017.09 - 2026.05
Temporary Role
ESNEFT Clinical Governance Team
Colchester
2026.01 - 2026.02
- Actioning Datix and Incident cases with outcomes
- Incident management and learning with policy guidance
- Updated incident outcomes
- Logging new data, incidents, and updating follow-up records
- Data analysis
- Assisted with the mitigation of risks and audit
- Induction Training, Care Certificate & Mandatory Training delivery
- With guidance, collaborating with the patient safety team
Staff Nurse
NHS (Colchester)
Colchester
2023.01 - 2023.10
Healthcare Assistant
NHS (Colchester)
Colchester
2020.07 - 2022.11
- Taking observations and recording NEWS reading for at least 11 patients
- Performing blood sugar tests on diabetic patients
- Helping patients with bed bath with other colleagues
- Measuring stoma & urine for input and output to review patients’ fluid charts
- Taking Cannula out of patients
- Assisting patients with feeding, brushing their teeth, taking them to the toilet, helping them to dress, changing their pads
- Doing swabs on patients for MRSA Screen and urine dips
- Administering ECGs
Business Support Manager
Destiny 24Hour Healthcare Services
Manchester
2017.04 - 2017.08
- Supervising business auditing.
- Training and coordinating projects.
- Coordinating business development research in the care industry.
- Monitoring performance and tracking improvements in business activities to meet targets.
- Analysing and evaluating performance to carry out training for staff
Centre Area Manager / Mentor
Millennium Academy
Manchester
2015.07 - 2017.02
- Started and set-up Manchester, Leeds & Bradford College branch from scratch
- Recruited 250 new learners yearly and established new clients via care homes, care agencies and job centres
- Generated a turnover of half a million a year
- Recorded and updated learners’ details onto a database in confidentiality
- Supported and mentored learners
- Planned monthly workshops with the Director and Area Managers
- Cold calling prospective care homes/ companies to offer NVQ trainings
- Assisted and provided IAG information to students
- Made bookings for monthly classroom workshops
Inside Sales Representative
McAfee Intel Security
Ireland
2013.01 - 2015.07
- Lead Development for Dutch and Emerging Market EMEA
- Cold calling new businesses to gain information to sell McAfee products to SME’s Live chat supports for customers with complaints and other services
- Handled over 70 calls per day in a professional and polite manner.
- Received award for Q3, 2013 – highest call volume rate
Customer Service Executive
BIOMSA Electronic Components
Spain
2008.06 - 2011.03
- Processed over 40 daily phone and emailed orders.
- Awarded hardworking employee with bilingual abilities
- Handled other administrative duties. Tracked customer projects and identified sales opportunities.
Education
Advanced Assessment and Consultation Skills - Postgraduate
University of Essex
Colchester 2025.03 - 2025.07
MSc - Child & Adolescent Mental Wellbeing, PGDip
Anglia Ruskin University
Chelmsford, Essex 2023.01 - 2024.06
BSc - Nursing
Anglia Ruskin University
Chelmsford, Essex 2020.01 - 2022.12
PGCE – Level 5 Diploma - Education and Training
London School pf Professional Studies
London 2022.01 - 2023.02
Level 7 Diploma - Health and Social Care Management
London School of Profesisonal Studies
London 2020.01 - 2021.12
Level 4 Certificate - Leading the Internal Quality Assurance of Assessment Process & Practice
Londn College of Professional Studies
London 2020.01 - 2021.12
Level 5 Diploma Extended - Management for Health and Social Care
UK Varsity
Manchester 2019.11 - 2020.07
Level 3 Diploma - Health & Social Care
Insight Training
London 2016.09 - 2017.03
CACHE Level 3 - Understand How to Set Up a Home-Based Childcare Service
UK Varsity
London 2020.03 - 2020.08
RSPH Level 2 - Understanding Health Improvement
RSPH Website
London 2020.05 - 2020.07
Level 3 PMVA Instructor Trainer - Mental Health
Elite Academy
Norwich, Norfolk 2021.10 - 2021.10
Functional Skills Level 2 - English and Maths
Insight UK
London 2019.05 - 2019.09
Level 3 Award - Education and Training (PTLLS)
Brooks and Kirk
Manchester 2017.09 - 2018.03
Level 3 Certificate - Assessing and Vocational Achievement (CAVA)
Brooks and Kirk
Manchester 2017.03 - 2017.11
A-Levels - INTERNATIONAL BUSINESS STUDIES
ROC VAN AMSTERDAM, SCHIPHOL
THE Netherlands 2005.01 - 2007.06
GCSE -
High School
Skills
- Team collaboration and adaptability
- Effective communication
- Critical thinking and resilience
- Time management and organization
- Leadership skills
- Admission avoidance strategies
- Palliative care coordination
- Clinical supervision and assessment
- Advocate for dementia and homeless patients
- Interdisciplinary teamwork with therapists
- Urology support and catheterization expertise
- Cannulation and venepuncture proficiency
- Medication administration via PICC, Med-line, and NG insertion
- Clinical governance and patient safety experience
- Urgent treatment centre reception experienced
Training
- Interprofessional Learning - Patient Safety and Managing Risk, 2022-07-01, ARU, Chelmsford
- Colne Valley Social Prescribing Training, 2025-01-01, Colchester Hospital
Languages
English
Native
Dutch
Upper intermediate
Spanish
Intermediate
French
Beginner
References
References available upon request.
Timeline
Temporary Role
ESNEFT Clinical Governance Team
2026.01 - 2026.02
Advanced Assessment and Consultation Skills - Postgraduate
University of Essex
2025.03 - 2025.07
Operational Manager
Mel Healthcare
2024.01 - 2026.05
Community Junior Sister/ Charge Nurse
NHS (Colchester A&E)
2023.10 - 2026.05
Clinical Advisor / Compliance Officer
LIMMSCARE Agency
2023.03 - 2026.05
MSc - Child & Adolescent Mental Wellbeing, PGDip
Anglia Ruskin University
2023.01 - 2024.06
Staff Nurse
NHS (Colchester)
2023.01 - 2023.10
PGCE – Level 5 Diploma - Education and Training
London School pf Professional Studies
2022.01 - 2023.02
Level 3 PMVA Instructor Trainer - Mental Health
Elite Academy
2021.10 - 2021.10
Healthcare Assistant
NHS (Colchester)
2020.07 - 2022.11
RSPH Level 2 - Understanding Health Improvement
RSPH Website
2020.05 - 2020.07
CACHE Level 3 - Understand How to Set Up a Home-Based Childcare Service
UK Varsity
2020.03 - 2020.08
BSc - Nursing
Anglia Ruskin University
2020.01 - 2022.12
Level 7 Diploma - Health and Social Care Management
London School of Profesisonal Studies
2020.01 - 2021.12
Level 4 Certificate - Leading the Internal Quality Assurance of Assessment Process & Practice
Londn College of Professional Studies
2020.01 - 2021.12
Level 5 Diploma Extended - Management for Health and Social Care
UK Varsity
2019.11 - 2020.07
Functional Skills Level 2 - English and Maths
Insight UK
2019.05 - 2019.09
Health and Social Care Assessor
Insight Training Centre
2018.11 - 2026.05
Healthcare Trainer
ACG Care
2018.01 - 2026.05
Level 3 Award - Education and Training (PTLLS)
Brooks and Kirk
2017.09 - 2018.03
Healthcare Trainer
Premium Care Training
2017.09 - 2026.05
Business Support Manager
Destiny 24Hour Healthcare Services
2017.04 - 2017.08
Level 3 Certificate - Assessing and Vocational Achievement (CAVA)
Brooks and Kirk
2017.03 - 2017.11
Level 3 Diploma - Health & Social Care
Insight Training
2016.09 - 2017.03
Centre Area Manager / Mentor
Millennium Academy
2015.07 - 2017.02
Inside Sales Representative
McAfee Intel Security
2013.01 - 2015.07
Customer Service Executive
BIOMSA Electronic Components
2008.06 - 2011.03
A-Levels - INTERNATIONAL BUSINESS STUDIES
ROC VAN AMSTERDAM, SCHIPHOL
2005.01 - 2007.06
GCSE -
High School