JOSEPH MACDONALD
Falmouth,Cornwall
Summary
Dedicated professional with expertise in communication and customer request management, ensuring customer satisfaction through excellent communication techniques and empathetic listening. Known for being a quick problem solver, consistently delivering solutions that enhance client experiences. Aspires to leverage skills in a dynamic environment to drive customer-centric success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Leisure Centre supervisor
GLL
Truro, Cornwall
09.2021 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Piloted change management initiatives successfully improving organisational adaptability.
- Managed client relationships, ensuring satisfaction and retention, especially during Swim School, with a focus on conflict resolution
- Established strong relationships for repeat business.
- Led team meetings, ensured clear communication amongst all members.
- Swim School Coordinator for our site.
Education
Bachelor of Arts - Press and Editorial Photography
Falmouth
Falmouth, Cornwall 09.2020 - 05.2023
Skills
- Customer request management
- Ensuring customer satisfaction
- Excellent communication techniques
- Empathetic listener
- Quick problem solver
- Effective time management
- IT software knowledge
- Social media content management
Affiliations
- Gaming
- Photography
- Building Pc's
Accomplishments
Better People Award (2022/2023)- to staff who go above and beyond in a daily basis Displaying better peoples values and behavers
Better Pride Award (2024)- to staff who have demonstrated the values of the organisation in every area. going above and beyond for staff and customers.
Timeline
Leisure Centre supervisor
GLL
09.2021 - Current
Bachelor of Arts - Press and Editorial Photography
Falmouth
09.2020 - 05.2023
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