Josina Robinson
Burton-On-Trent,GB
Summary
Experienced professional focused on managing housekeeping operations with commitment to high standards of cleanliness and guest satisfaction. Capable of implementing effective cleaning protocols and staff training to ensure seamless service delivery. Skilled in inventory management, budget control, and fostering collaborative team environment. Organised and dedicated professional with strong leadership and communication skills, coupled with solid background in team management and customer service. Proficient in maintaining high standards of cleanliness and safety while fostering positive work environment. Eager to contribute to operational excellence and elevate guest satisfaction. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work history
Executive Housekeeping Manager
Holiday Inn Express Hotel
Burton-On-Trent, UK
05.2022 - Current
- I am responsible for two hotels Holiday Inn Express with 82 rooms and Ibis Styles Hotel with 80 rooms
- Both restaurants/Catering units on both sites.
- Manage all HACCP, COSHH and risk assessments for both sites.
- Menu planning
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Streamlined inventory management to avoid shortages of essential supplies.
- Negotiated contracts with suppliers for better pricing on cleaning products.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Conducted regular health and safety inspections for adherence to regulations.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
- Reinforced staff compliance with company policies through regular training.
- Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
- Encouraged proactive problem-solving skills within team resulting in quicker resolution times.
- Audited rooms after cleaning to check cleanliness standards.
Kitchen Manager/Head Chef
Fountains Primary School
Stretton, UK
02.2020 - 05.2022
- Developed a superb rapport with staff to encourage better teamwork and productivity.
- Created dishes for special events, impressing guests and elevating the restaurant's reputation.
- Maintained cleanliness of kitchen area, meeting health and safety regulations consistently.
- Implemented waste reduction measures resulting in cost savings and environmental benefits.
- Coordinated with suppliers for timely ingredient deliveries, avoiding shortages or interruptions in service.
- Adhered to budget constraints when ordering supplies, effectively managing expenses.
- Managed daily kitchen operations efficiently whilst maintaining high quality standards.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Centre Manager/Head Chef
Chucklebutties
Belper, UK
10.2014 - 05.2019
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Implemented new operational systems for smoother centre functioning.
- Managed staff rotas, ensuring full coverage during opening hours.
- Oversaw all administrative tasks for efficient centre management.
- Coordinated events to improve community engagement.
- Fostered a positive working environment through effective leadership techniques.
- Conducted regular audits for maintaining high standards of cleanliness and safety.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Handled budgeting responsibilities to ensure financial sustainability of the centre.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Led facility upgrades enhancing overall appearance and functionality of premises.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Planned centre activities and recreational programmes based on identified patron needs.
- Managed all aspects of the kitchen, ensuring smooth operation.
- Achieved 5 star rating by delivering exceptional dishes and prompt service.
- Achieved TripAdvisor Service of Excellent 3 years running
- Achieved BALPPA Award for Service of Excellence
General Advisor
The Co-Operative Bank
Chesterfield, UK
09.2005 - 02.2015
- Boosted client satisfaction by providing clear and concise financial advice.
- Established strong relationships with clients for improved business partnerships.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Generated increased client confidence to invest in complex financial products.
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Volunteer Worker
Chesterfield Volunteer Centre
Chesterfield, UK
06.2002 - 06.2005
- Provided guidance to troubled youths, resulting in improved behaviour.
- Implemented mentoring programmes for enhanced personal growth.
Restaurant Supervisor/ Housekeeping Manager
Rutland Hotel
Bakewell, UK
11.2001 - 03.2002
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Nanny/Housekeeper
London, UK
05.2001 - 11.2001
- Nurtured children's love for learning by incorporating educational activities into daily routines.
- Maintained a safe and healthy environment for children by adhering to hygiene standards and safety procedures.
- Enhanced communication skills with regular reading and storytelling sessions.
- Prepared nutritious meals, promoting healthy eating habits amongst children.
- Coordinated play dates and outings to foster socialisation skills in children.
- Facilitated smooth transitions from day activities to nighttime routines, ensuring restful sleep.
Au Pair
Germany
04.2000 - 04.2001
- Ensured child safety by closely monitoring play activities.
- Fostered emotional well-being with nurturing childcare techniques.
- Enhanced language skills for children's educational development.
- Managed children's daily routines to establish structure.
- Cooked healthy meals, ensuring balanced nutrition.
- Maintained tidy environment through regular housekeeping tasks.
Self Employed
South Africa
01.1998 - 04.2000
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
High School Diploma -
Worcester Gymnasium High School
South Africa01.1998
Skills
- Good time management
- Work well under pressure
- Food Handling
- Mentoring
- Telecommunications
- Complaint management
- Quality Control
- Training and Development
- Staff performance management
- Budget control
- Rota management
- Supply ordering
- Task prioritisation
- Staff briefings and duty allocations
Timeline
Executive Housekeeping Manager
Holiday Inn Express Hotel
05.2022 - Current
Kitchen Manager/Head Chef
Fountains Primary School
02.2020 - 05.2022
Centre Manager/Head Chef
Chucklebutties
10.2014 - 05.2019
General Advisor
The Co-Operative Bank
09.2005 - 02.2015
Volunteer Worker
Chesterfield Volunteer Centre
06.2002 - 06.2005
Restaurant Supervisor/ Housekeeping Manager
Rutland Hotel
11.2001 - 03.2002
Nanny/Housekeeper
05.2001 - 11.2001
Au Pair
04.2000 - 04.2001
Self Employed
01.1998 - 04.2000
High School Diploma -
Worcester Gymnasium High School
Custom
- TripAdvisor Service with Excellents
- 2016
- 2017
- 2018
- BALPPA AWARDS, 2017
Personal Information
- Total Experience: 25
- Banking & Finance
- Customer Service
- Food Preparation & Service
- Hospitality & Tourism
Similar Profiles
Hillary BuiHillary Bui
Breakfast Attendant at Holiday Inn Express HotelBreakfast Attendant at Holiday Inn Express Hotel
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Celena JefferiesCelena Jefferies
Housekeeping Supervisor at Holiday Inn Express Hotel SuitesHousekeeping Supervisor at Holiday Inn Express Hotel Suites
Sandhya ChandranSandhya Chandran
DTP Operator at Akshaya FoundationDTP Operator at Akshaya Foundation