Josie Stewart-Reid
Bridgend
Summary
Experienced HR and operations professional with expertise in staff recruitment, onboarding, and team training. Skilled in HR administration, compliance, and documentation, alongside rota planning, scheduling, and operational management. Demonstrates strong capabilities in performance management, employee development, customer service, and conflict resolution. Proficient in sales analysis and data-driven decision making with a proven track record of leadership in event coordination and promotions planning. Committed to driving organisational success through strategic planning and effective team management.
Overview
6
6
years of professional experience
1
1
Certification
Work history
General Manager
Peppermint Bar and Kitchen
Swansea
10.2024 - 08.2025
- Oversaw all aspects of venue operations including staffing, compliance, and customer experience
- Promoted brand initiatives at events and online, improving customer engagement and loyalty
- Liaised between customers and management to maintain high satisfaction
- Recruited and onboarded new staff, tailoring training programs to support individual learning styles and team goals
- Developed a structured induction process for new hires, reducing early-stage attrition and improving integration.
- Conducted regular training workshops on customer service, conflict resolution, and health & safety procedures
- Collaborated with senior leadership to identify staffing gaps and plan resource allocation in line with business needs
- Provided ongoing coaching and feedback to support professional development and drive performance
- Maintained up-to-date records of training, performance reviews, and compliance checks to support HR processes
Sales Advisor
Admiral
Cardiff
03.2024 - 10.2024
- Resolved customer complaints promptly with empathy and understanding.
- Provided options and associated costs, including advising clients on financing options.
- Utilized persuasive communication techniques to drive sales and upsell products.
- Followed up with customers to ensure satisfaction and encourage repeat business.
Deputy Manager
Bambu Beach Bar
Swansea
10.2019 - 03.2024
- Oversaw all aspects of nightclub operations, including staff management, budgeting, marketing, and customer service, ensuring seamless nightly operations.
- Built a strong team through recruitment and training, successfully reducing staff turnover.
- Led teams to consistently exceed KPI targets, using incentives to boost performance.
- Managed sales, handled reservations, attended business exhibitions, and drove revenue through events and promotions. Analysed weekly sales to optimize product performance.
- Resolved customer queries and complaints professionally.
- Conducted performance reviews, disciplinary actions, and staff scheduling to meet service demands.
- Managed payroll, HR documentation, and compliance audits.
- Oversaw daily operations, including cash reconciliation, bank deposits, and venue maintenance.
- Ensured adherence to brand standards, HSSL, and venue guidelines.
- Maintained expertise in promotions, pricing, and menu updates to enhance customer experience.
- Streamlined recruitment process for more efficient hiring.
- Prepared personnel files, keeping all employee records up-to-date.
Education
Master of Business Administration - Business Management: Human Resources Management Candidate
Cardiff University
Cardiff 09.2024 -
Bachelors of Law - Law and Criminology
Swansea University
09.2019 - 07.2022
Skills
- Staff recruitment, onboarding, and team training
- HR administration, compliance, and documentation
- Rota planning, scheduling, and operational management
- Performance management and employee development
- Strong customer service and conflict resolution
- Sales analysis and data-driven decision making
- Confident communicator with leadership experience
- Event coordination and promotions planning
Certification
Personal Licence
References
References available upon request
Timeline
General Manager
Peppermint Bar and Kitchen
10.2024 - 08.2025
Master of Business Administration - Business Management: Human Resources Management Candidate
Cardiff University
09.2024 -
Sales Advisor
Admiral
03.2024 - 10.2024
Deputy Manager
Bambu Beach Bar
10.2019 - 03.2024
Bachelors of Law - Law and Criminology
Swansea University
09.2019 - 07.2022
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