Josie Hill
Nottingham,Nottinghamshire
Summary
A friendly and highly adaptable professional with extensive supervisory experience and a proven track record in employee scheduling proficiency and productivity enhancement. Demonstrates strong leadership management skills, ensuring health and safety compliance while effectively training staff. Adept at stock control, including stock ordering and replenishment, with a focus on optimising operational efficiency. Committed to driving organisational success through strategic planning and resource management. Successfully oversees shift operations without management supervision, prioritizing employee break entitlements. Exhibits exceptional time management abilities and a dedication to maintaining productivity. Brings a broad range of transferable skills and a strong desire for continuous learning.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Cafe supervisor
Double Impact
Nottingham
08.2024 - Current
- Executed daily responsibilities with precision and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted a positive team environment by showcasing respect and commitment to aiding others.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Conducted monthly stock audits with efficiency and punctuality.
- Established writing of weekly staff rotas and maintained on-time delivery, factoring in employees' personal circumstances and priorities for work schedules and time off.
- Managed employee schedules, resulting in efficient shift planning.
Bar supervisor
Jeanette Hill
Nottingham
07.2024 - Current
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance, and refused to serve those without appropriate proof if age.
- Managed bar recordkeeping and stocktaking to ensure organised and profitable operations.
- Ensured customer satisfaction by providing excellent service.
- Restocked bar efficiently during busy periods.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
- Kept records of tabs accurately, avoiding monetary discrepancies.
Head bar tender and regional bar trainer
Turtle Bay
Manchester
10.2021 - 07.2024
- Organised bar tender meetings to enhance team performance.
- Directed bar operations to uphold high standards of efficiency.
- Facilitated communication with kitchen staff, maintaining smooth service flow during busy intervals.
- Oversaw cash handling procedures to minimise discrepancies.
- Maintained high cleanliness standards, ensured compliance with health regulations.
- Conducted staff training for improved performance.
- Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
- Ordered supplies regularly, prevented stock shortages.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Facilitated training across different Turtle Bay sites in East Midlands to confirm adherence to and proper rollout of new drink specifications
- Input orders into register, calculated bills and collected payments.
- Followed food safety and hygiene requirements to protect guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Dog walker/house sitter
N/A
Hebden Bridge, Calderdale
06.2016 - 11.2021
- Maintained safe environments for pets whilst on walks.
- Carried out basic grooming tasks after walks, ensuring clean return of pets to homes.
- Administered medication as required by dog owner instructions, maintaining animal's health.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Enhanced customer loyalty through reliable and professional dog walking services.
- Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.
- Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
- Cleaned up after dogs during walks keeping public spaces tidy.
- Managed emergencies effectively with calm demeanour, reducing potential harm to pets.
- Encouraged good canine behaviour using positive reinforcement techniques, promoting well-behaved pets.
- Displayed excellent time management skills to meet all scheduled appointments punctually.
- Respected community rules regarding leash laws and pet waste disposal showing civic responsibility.
- Liaised with clients to coordinate schedules and collect payment.
- Oversaw pets and residences while owners were away, safeguarding both premises and animals in pristine condition.
Bar staff member
Jeanette Hill
Hebden Bridge, Calderdale
11.2016 - 10.2021
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Assisted in training new staff, contributing to team efficiency.
- Served customers to foster a friendly atmosphere.
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
- Optimised bar restocking during peak periods.
- Adhered to health and safety regulations strictly.
- Helped organise special events at the bar.
- Rotated stock regularly, reducing waste from expired products.
- Prepared beverages, ensuring consistent quality.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Conducted closing procedures, diligently cleaning, sanitising and restocking inventory.
- Executed beer keg changes with safety and efficiency, consistently complying with health and hygiene standards.
Post office assistant
Yvonne Stubbs
Hebden Bridge, Calderdale
01.2018 - 10.2020
- Ensured proper use of postal scales that led accurate billing.
- Provided exceptional customer service to ensure satisfaction.
- Balanced the cash drawer at end of each day successfully.
- Handled cash transactions efficiently for smooth operations.
- Maintained a clean and orderly work area for operational efficiency.
- Sold stamps, stationery and mailing envelopes for revenue generation.
- Maintained basic records of incoming and outgoing correspondence.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Interpreted delivery notes and special requests.
Education
Bachelor of Arts - Magazine Journalism
Derby University
Derby 09.2019 - 07.2022
A-Levels - Philosophy and Ethics, Textiles and Drama
Calder High Sixth Form
Calderdale 09.2016 - 07.2018
GCSEs - Maths, Science, English Language, English Literature, Drama, Textiles, Religious Studies, Catering
Calder High School
Calderdale 09.2011 - 07.2016
Skills
- Employee scheduling proficiency
- Productivity enhancement
- Health and Safety Compliance
- Staff training
- Leadership management
- Stock control
- Supervisory experience
- Stock ordering and replenishment
Affiliations
- Music
- dog walking
- Running
Certification
MTM pet care/professional walker certified.
Timeline
Cafe supervisor
Double Impact
08.2024 - Current
Bar supervisor
Jeanette Hill
07.2024 - Current
Head bar tender and regional bar trainer
Turtle Bay
10.2021 - 07.2024
Bachelor of Arts - Magazine Journalism
Derby University
09.2019 - 07.2022
Post office assistant
Yvonne Stubbs
01.2018 - 10.2020
Bar staff member
Jeanette Hill
11.2016 - 10.2021
A-Levels - Philosophy and Ethics, Textiles and Drama
Calder High Sixth Form
09.2016 - 07.2018
Dog walker/house sitter
N/A
06.2016 - 11.2021
GCSEs - Maths, Science, English Language, English Literature, Drama, Textiles, Religious Studies, Catering
Calder High School
09.2011 - 07.2016
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