JOSIE GRATTON
Colchester
Summary
Sales and customer services leader with 7 years of experience in driving B2B growth and customer retention in the UK energy sector. Expertise in transforming underperforming teams, developing sales strategies, and improving operational efficiency. Seeking a senior position to leverage strategic skills and foster organisational impact.
Overview
14
14
years of professional experience
Work history
Commercial Sales Manager
Utilita Energy
COLCHESTER
2022.01 - 2026.07
- Lead a diverse team of sales professionals and account managers across B2B segments to drive performance.
- Manage business development efforts, focusing on direct acquisition and TPI channel results.
- Develop and implement effective sales processes and KPIs to enhance operational efficiency and revenue consistency.
- Collaborate with senior leadership on strategic initiatives and performance planning.
- Facilitate teamwork with legal, pricing, and marketing departments for effective contract launches and training.
- Foster high retention rates through targeted coaching and performance reviews
Business Sales Retention Team Leader
Utilita Energy
COLCHESTER
2019.01 - 2022.01
- Led the Business Retention team of 4, driving renewal performance, customer satisfaction, and service quality.
- Recruited and onboarded new staff, embedding culture of performance, accountability, and customer excellence.
- Oversaw retention KPIs, pipeline management, and customer issue resolution across SME and larger business portfolios.
- Manage VIP business accounts, ensuring seamless renewals and proactive issue resolution.
- Delivered a targeted turnaround strategy increasing monthly retention from
Business Sales Account Manager
Utilita Energy
COLCHESTER
2018.01 - 2019.01
- Managed SME portfolio of over 100 TPIs, delivering quotations, renewals, and complex billing support. Consistently exceeded sales targets and maintained regulatory compliance.
Case Owner & Protection Services Administrator
The New Homes Group
COLCHESTER
2013.05 - 2017.09
- Mediated between mortgage consultants, clients, lenders, and developers.
- Ensured compliance with FCA regulations and maintained legal integrity of all applications
Secretary/Receptionist Apprentice
Kew Law LLP
Maldon
2012.10 - 2013.05
Education
AS Levels -
Thurstable Sixth Form
Colchester, Essex10 GCSEs -
Thurstable Secondary School
Colchester, EssexSkills
- Sales Strategy & Execution
- Customer Retention & Loyalty
- Team Leadership & Coaching
- B2B Sales & TPI Management
- Customer Services Management
- Process Optimisation
- Cross Functional Collaboration
Accomplishments
- Retention Transformation: Increased monthly business retention from
- Leadership & Culture: Built and led a 20+ person commercial and customer services team, embedding accountability and performance.
- TPI Channel Growth: Developed a structured TPI engagement model that improved partner performance and expanded market reach.
- Operational Excellence: Implemented streamlined sales and service processes, improving pipeline visibility, deal velocity, and customer experience.
- VIP Relationship Management: Managed high-value business accounts, securing renewals and resolving complex escalations.
Timeline
Commercial Sales Manager
Utilita Energy
2022.01 - 2026.07
Business Sales Retention Team Leader
Utilita Energy
2019.01 - 2022.01
Business Sales Account Manager
Utilita Energy
2018.01 - 2019.01
Case Owner & Protection Services Administrator
The New Homes Group
2013.05 - 2017.09
Secretary/Receptionist Apprentice
Kew Law LLP
2012.10 - 2013.05
AS Levels -
Thurstable Sixth Form
10 GCSEs -
Thurstable Secondary School