Josie Elliott

• Delivering a high standard of customer service consistently for every customer every time.
• Tailoring consultations to the customer for a more personal experience, making it memorable, allowing to grow the number of returning customers for repeat business.
• Thinking and approaching situations in a positive open-mindset.
• Warmly greeting customers to establish a positive first impression.
• Helping customers find the right product for them by utilising effective communication skills. For example; using open and closed questions, rapport building, establishing facts, summarising needs, confirming questions, active listening.
• Remaining knowledgeable with the industry and the products.
• Using FBE's. (Feature, Benefit, Establish)
• Handling customer enquiries and complaints.
• Closing sales over the phone.
• Placing orders for customers and informing them of lead-times.
• Working with targets and my mentor to achieve my goals.
• Educating customers on the products that are looking at to help make a discussion and to increase the longevity of the product.
• Overcoming and challenging objections.
• Negotiating to close sales.
• Understand store goals and used upselling and cross-selling techniques to achieve targets.
• Running my window department effectively by;- checking watches are in the correct place, the windows are presentable, prices are legible, giving feedback to colleagues so the window standard is upheld by the rest of the team.
• Help customers choose the best payment plan, processed payments and set up finance contracts.
• Booking in and organising repairs by keeping track of jewellery and watches being sent to different repair companies, making sure they will be back on time and communicating with the customer on their progress and any changes.

• Using the online service provider, created my own video editing gig
• Editing customers footage to their requirements and brand.
• Prepare footage to be uploaded to the customers chosen platforms.
• Utilizing my organisation and time management skills.
• This work requires excellent organisation skills and finishing before deadlines

Summer Job

Serving and advising customers, taking payments, taking phone calls, stock control, preparing internet orders for dispatch, unloading deliveries, general shop duties.

• Running front of house operations and working closely with the public, this position involved lone working and being responsible for: seven pumps, the car wash, running the shop, opening and closing at the beginning and end of each day, cashing up, restocking the shop and forecourt, keeping areas clean and tidy, operating pump software, fuel deliveries, serving customers, offering advice and promoting offers.
• Trained new staff members.
• Fast paced work environment kept me thinking on my feet top resolve issues.
• Worked well under pressure for example during the recent fuel shortage helping to keep queues to a minimum and customers calm.

• Providing a welcoming and excellent customer service, communicating between customer, kitchen and team members, using a till and card machine to handle payments, taking orders accurately using multiple computer software.
• Other duties included restocking the bar, cleaning and undertaking online training for a number of courses such as manual handling, food hygiene, disability awareness (see courses for full list of training).
• I was made redundant in January 2021

• Friendly first point of client contact, coping with emergency and sometimes stressful situations calmly and efficiently, answering a busy phone whilst assisting clients at the desk, giving clients information on products, taking payments and cashing up at end of day, processing prescriptions and documents, ability to remain professional in emotional situations, trained on veterinary practice management software, assisting clinical team in wards.
• Cleaning work surfaces, floors and walls at end of day, processing clinical waste and understanding different waste categories.