Josie Alves Mikeli
London,United Kingdom
Summary
Driven Assistant Sales Manager with natural ability to build strong client relationships and talent for strategic planning. Demonstrates excellent communication and leadership skills, combined with knack for problem-solving and team collaboration. Poised to drive sales and enhance customer satisfaction, contributing to overall business growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Sales Manager
ALJO FRUIT & VEG LIMITED
London
03.2019 - 09.2025
- Optimized supply chain operations and customer service.
- Established and maintained relationships with local farmers and wholesalers to enhance supply chain efficiency.
- Introduced a digital ordering and tracking system that reduced operational errors and boosted customer satisfaction.
- Strengthened the company’s reputation for delivering high-quality produce consistently.
Operation Manager
Gallina Ltd
London
03.2018 - 03.2019
- Resolved customer complaints and disputes in a timely manner, reducing dissatisfaction by 70%.
- Coordinated with cross-functional teams to ensure on-time delivery of products and services, achieving a 40% increase in customer loyalty.
- Implemented a new workflow process, reducing costs by 30% while streamlining operations.
- Developed and executed a customer service strategy that significantly improved overall satisfaction ratings.
Education
Bachelor of Arts (BA) - Business Administration and Management (General)
University of Sunderland
09.2018 - 08.2022
Skills
- Quality Assurance
- Operational Efficiency
- Communication
- Problem Solving
- Relationship Management
- Digital Ordering Systems
- Customer Service
- Supply Chain Optimization
- B2B Relationships
- Sales
- Mentoring staff
- Target achievement
- Promotional strategy development
- Business development
Languages
Portuguese
Native
Spanish
Upper intermediate
References
References available upon request.
Timeline
Assistant Sales Manager
ALJO FRUIT & VEG LIMITED
03.2019 - 09.2025
Bachelor of Arts (BA) - Business Administration and Management (General)
University of Sunderland
09.2018 - 08.2022
Operation Manager
Gallina Ltd
03.2018 - 03.2019
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