Josiane Heri
Stirling,UK
Summary
I am a detail-oriented and highly organised professional with experience in finance, data analysis, and administrative support. In my previous roles, I have developed strong skills in financial data management, report preparation, and compliance. I thrive in fast-paced environments, ensuring accuracy and efficiency in all tasks. I am currently looking to leverage my analytical skills and financial knowledge in a Finance Assistant role, where I can contribute to a dynamic team and support business operations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support & Resolution Analyst
Diligenta
Stirling, UK
04.2024 - 03.2025
- Conduct financial data analysis to support customer queries and ensure compliance with FCA regulations
- Maintain accurate transaction records and assist in processing financial claims and policy adjustments
- Provide clear financial explanations to clients regarding investments, pensions, and policy changes
- Collaborate with internal teams to streamline processes and improve customer satisfaction
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
Junior software Developer
Julisha Business Consulting
Goma, DRC
05.2022 - 08.2023
- Designed and developed an inventory tracking, invoicing, and payment system to support financial operations
- Automated data entry and financial reporting, reducing errors and improving operational efficiency
- Ensured data accuracy and security compliance in financial records management
- Identified bugs, ensured smooth functionality of software applications
Data Management & Finance Intern
Yme Jibu
Goma, DRC
02.2021 - 04.2021
- Reconciled data entries and compiled reports for internal use and auditor requests
- Analysed financial data trends to provide actionable insights for operational improvements
- Maintained an organised filing system, resulting in easier access to important information.
- Assisted in preparation of monthly, quarterly and annual financial reports.
- Used accounting software to generate reports and perform other accounting duties
Education
Master of Science - Finance and Data Analytics
University of Stirling
Stirling 09.2022 - 11.2023
Bachelor of Science - Business Information Technology
Strathmore University
Nairobi 04.2018 - 10.2022
Skills
- IT Proficiency: Excel, QuickBooks, SQL, Python
- Bookkeeping knowledge
- Financial statements expertise
- Budgeting & Forecasting
- Accounts Payable & Receivable
- Strong problem-solving and analytical abilities
- Excellent interpersonal and written communication skills
- Highly organized and detail-oriented
- Adaptability to dynamic, high-pressure environments
- Team collaboration
- Bank reconciliations
Languages
French
Native
English
Advanced
Timeline
Customer Support & Resolution Analyst
Diligenta
04.2024 - 03.2025
Master of Science - Finance and Data Analytics
University of Stirling
09.2022 - 11.2023
Junior software Developer
Julisha Business Consulting
05.2022 - 08.2023
Data Management & Finance Intern
Yme Jibu
02.2021 - 04.2021
Bachelor of Science - Business Information Technology
Strathmore University
04.2018 - 10.2022
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