Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Josiah Bradshaw

Josiah Bradshaw

Gloucester,Gloucestershire

Summary

I'm a seasoned shift manager with a focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes a positive working environment.

The primary role that I'm responsible for at McDonald's job is to test and calibrate all of the equipment in the store so that everything is at the correct temperature throughout the day which involves utilizing HACCP principles and auditing processes to maintain strong hygiene standards.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Shift Manager

McDonald's
Gloucester, Gloucestershire
10.2020 - Current
  • Resolved customer complaints promptly to maintain high service standards.
  • Enforced compliance with food hygiene regulations and high-quality standards.
  • Improved team morale through effective communication and feedback practices by utilizing area leaders and crew trainers.
  • Ensured health and safety measures in line with company regulations by introducing a PDM calendar for the management team to complete each shift.
  • Delivered excellent customer service by overseeing staff training programs when I got promoted to a CEM.
  • Minimized downtime with proactive equipment maintenance checks.
  • Trained staff on product knowledge, resulting in better customer interactions by asking more questions on how they could help the customer.
  • Maintained a team-oriented atmosphere with open communication and quick conflict resolution.
  • Tracked employee performance, assessed daily output, and implemented corrective actions to close gaps of knowledge.
  • Provided excellent customer service to increase repeat business.
  • Maintained high-quality food preparation and presentation standards leading to positive reviews.

Artisan baker

Salt Bakehouse
Stonehouse, Gloucestershire
03.2017 - 10.2019
  • Enhanced customer satisfaction with timely delivery of baked goods.
  • Ensured optimum storage conditions for raw materials and finished products resulting in prolonged freshness.
  • Developed new product lines for increased sales and diversification.
  • Used traditional methods in dough preparation, producing authentic artisanal products
  • Upheld brand reputation through meticulous attention to detail in every task undertaken.
  • Worked effectively under pressure during peak hours, maintaining top-notch service regardless of volume demand.
  • Followed strict quality control measures for consistent output of superior bakery items.
  • Showcased creativity by designing visually appealing pastry displays.
  • Cleaned and maintained kitchen equipment and oven.
  • Maintained strong knowledge of food safety practices.
  • Complied with health and safety codes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Performed bakery opening duties following procedures.
  • Demonstrated excellent time management and organizational skills.

Education

NVQ Level 3 - Catering

Gloucestershire College
Gloucester
09.2016 - 07.2017

Skills

  • Integrity and ethics
  • Adaptable leadership
  • Profit and loss understanding
  • Results-driven
  • Professionalism and etiquette
  • Crisis handling
  • Health and Safety Compliance
  • Allergen control proficiency
  • Employee training and development

Affiliations

  • Cooking
  • Kayaking
  • Painting
  • 3D Printing
  • Board Games
  • Reading

Accomplishments

  • Manager of the year, an award received across a franchisee spanning up to 150 managers.
  • Proud youth worker
  • Earned two management positions in both Shift and Customer Management

Certification

  • Digital Food Safety and Restaurant Food Safety certified ( McDonald's accreditation)
  • Level 3 First Aider
  • Level 3 Mental Health First Aider
  • Graduated from the Shift Leadership Course at the Hamburger University



References

References available upon request.

Timeline

Shift Manager

McDonald's
10.2020 - Current

Artisan baker

Salt Bakehouse
03.2017 - 10.2019

NVQ Level 3 - Catering

Gloucestershire College
09.2016 - 07.2017

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Josiah Bradshaw