Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Joshuapaul Anandan

Bristol,Avon

Summary

Experienced software developer with expertise in Java, Spring boot and API technologies including RESTful services, JSON, and XML. Proficient in AWS cloud platforms and development practices such as version control and Maven. Skilled in SQL and PostgreSQL databases, with a strong understanding of data structures, algorithms, and multithreading. Adept at utilizing Genesys Cloud to deliver robust solutions. Committed to leveraging technical skills to drive innovation and efficiency in software development projects.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Software engineer

Servion Global Solutions
Chennai, India
11.2022 - 01.2025
  • Engineered high-performance Java solutions, reducing API response time by 80% for high-volume transactions.
  • Optimised PostgreSQL databases with custom SQL functions, enhancing query execution by 25%.
  • Designed and implemented three IVR call flows for multiple banks, decreasing live agent call volumes by 30%.
  • Orchestrated integration of Java logic with AWS infrastructure to enable seamless data flow.
  • Applied rigorous testing protocols throughout software lifecycle to ensure quality and reliability.
  • Architected an intelligent email routing solution, handling thousands of interactions effectively.
  • Collaborated with cross-functional teams across three banking clients, boosting customer satisfaction by 40%.
  • Led team meetings to enhance project efficiency, ensuring timely delivery across multiple projects.

Software engineer intern

Zoho
Chennai, India
05.2022 - 07.2022
  • Gained practical experience in Java, JavaScript, SQL, HTML, and CSS in a fast-paced development environment.
  • Assisted in backend development tasks and contributed to strengthening foundational programming skills.

Education

Bachelor of Architecture - Architecture

Lovely professional university
Punjab, India
07.2016 - 07.2021

Skills

    Programming languages: Java, JavaScript

    API technologies: RESTful services, JSON, XML

    Cloud platforms: AWS services

    Development practices: Version control, Maven

    Databases: SQL, PostgreSQL

    Core concepts: Data structures, algorithms, multithreading

    Other technologies: Genesys Cloud, HTML and CSS

Accomplishments

  • Awarded 'Best New Associate' (2023) for quickly mastering AWS and Genesys Cloud and driving successful project delivery.
  • Built the company’s first email CX solution on Genesys Cloud, paving the way for future initiatives.
  • Recognized with an annual award (2024) for key contributions to ADCB, the company’s first successful Genesys Cloud deployment.

Timeline

Software engineer

Servion Global Solutions
11.2022 - 01.2025

Software engineer intern

Zoho
05.2022 - 07.2022

Bachelor of Architecture - Architecture

Lovely professional university
07.2016 - 07.2021

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Joshuapaul Anandan