Motivated and proactive Customer Service Consultant with a solid foundation in pension policies, policyholder support, independent financial advisers, and regulatory compliance. Recognised for handling sensitive customer interactions with empathy and professionalism. I am now eager to transition into a role within HR or recruitment, where I can leverage my interpersonal strengths, keen attention to detail, and dedication to Royal London’s core values of Empowerment, Trust, Achievement, and Collaboration. I am passionate about upholding these values and committed to identifying and attracting the right talent to help the business thrive, whilst upholding Royal London HR values.