Joshua Kyle Clayton
Chelford ,Cheshire
Summary
Motivated and proactive Customer Service Consultant with a solid foundation in pension policies, policyholder support, independent financial advisers, and regulatory compliance. Recognised for handling sensitive customer interactions with empathy and professionalism. I am now eager to transition into a role within HR or recruitment, where I can leverage my interpersonal strengths, keen attention to detail, and dedication to Royal London’s core values of Empowerment, Trust, Achievement, and Collaboration. I am passionate about upholding these values and committed to identifying and attracting the right talent to help the business thrive, whilst upholding Royal London HR values.
Overview
13
13
years of professional experience
Work history
Customer service consultant
Royal London
Macclesfield, Cheshire East
02.2025 - Current
- Followed all company protocols strictly whilst interacting with policy holders and independent financial advisers whilst handling their data.
- Developed excellent rapport with policy holders and independent financial advisers to share our Royal London values as a mutual
- Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
- Familiar with Royal London’s internal systems and values
Client relationship manager
Wilson & Roe
Salford
11.2024 - Current
- Part of Debt collections establishment
- Maintained relationship with Clients who are were seeking debt back from Debtors.
- Contact debtor's to enforce high court Writs.
CSA - Temporary Position
Avanti West Coast
Manchester
02.2024 - Current
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Onboard sales and working first class section of train.
Traffic officer
Highways Agency
Knutsford , Cheshire
03.2023 - 01.2024
- Patrol M6, M56 motorways to ensure safe operation of drivers and environment in safety critical role
- Working in conjunction with Cheshire Police.
Air Cabin Crew
Virgin Atlantic
London Heathrow, London
05.2022 - 02.2023
- Responsible for passengers on board safety and inflight services
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
Recruitment Consultant
Hays Recruitment
Manchester, Greater Manchester
11.2021 - 05.2022
- Handled end-to-end recruitment processes
- Drafted and published vacancies on websites.
- Acquired new clients through market mapping and LinkedIn prospecting.
- Interviewed and hired staff fitting job and employer requirements.
Reception Manager
THG
Manchester , Greater Manchester
06.2021 - 11.2021
- Ensure the efficient running of the office and Reception.
- Oversee the training and induction of new staff, recruitment of candidates for the roles within Reception.
Store Manager
Molton Brown - Made Redundant
Manchester
08.2020 - 06.2021
- Hired, trained and supervised team of up to eight associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Led and motivated sales team to meet and exceed sales goals and delivering excellent customer service. I worked towards KPI's and Store Sales targets with weekly/monthly reports .
Air Cabin Crew
Qantas Airways
London Heathrow
10.2018 - 04.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Responsible for passengers onboard safety and providing inflight services to Qantas standards.
Air Cabin Crew
British Airways Heathrow Fleet
London
08.2017 - 03.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Responsible for passengers onboard safety and providing inflight services to British Airways standards.
Travel consultant
STA Travel - Made Redundant
Manchester
02.2012 - 12.2016
- Booking flights, accommodation, travel insurance and visa's for travellers.
- Product knowledge on travel destinations within STA destinations.
- Working towards targets and KPI's based in head office
Education
GCSE -
The Heath School
Cheshire 07.2000
GNVQ Intermediate - Travel & Tourism
Riverside College
Cheshire 02.2002
NVQ Level 2 - Aviation Operations on the Ground
City of Guilds
Manchester 01.2016 - 05.2016
Skills
- Oryx, Online Services and AWD trained
- Team liaison
- Team leadership
- Self-motivated
- Strong verbal communication
- Background in supervision and management
- Skilled in conflict resolution
- Conversational level of Spanish language
- Data Protection & GDPR
- Recruiting and interviewing
- Spanish second language
- Target driven
- Recruitment Process Awareness (internal mobility, candidate care)
Timeline
Customer service consultant
Royal London
02.2025 - Current
Client relationship manager
Wilson & Roe
11.2024 - Current
CSA - Temporary Position
Avanti West Coast
02.2024 - Current
Traffic officer
Highways Agency
03.2023 - 01.2024
Air Cabin Crew
Virgin Atlantic
05.2022 - 02.2023
Recruitment Consultant
Hays Recruitment
11.2021 - 05.2022
Reception Manager
THG
06.2021 - 11.2021
Store Manager
Molton Brown - Made Redundant
08.2020 - 06.2021
Air Cabin Crew
Qantas Airways
10.2018 - 04.2019
Air Cabin Crew
British Airways Heathrow Fleet
08.2017 - 03.2018
NVQ Level 2 - Aviation Operations on the Ground
City of Guilds
01.2016 - 05.2016
Travel consultant
STA Travel - Made Redundant
02.2012 - 12.2016
GCSE -
The Heath School
GNVQ Intermediate - Travel & Tourism
Riverside College
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