JOSHUA WOOD
Chesterfield,Derbyshire
Summary
Experienced IT professional with expertise in staff education and training, cloud computing, and server infrastructure management. Proficient in router /Firewall and network configuration, Active Directory administration, and Microsoft Windows Server, with a strong command of virtualisation technologies and backup and recovery solutions. Skilled in desktop support, hardware assistance, and managing Microsoft Intune and Office 365 environments. Adept at leveraging Cisco Meraki solutions to optimise network performance. Committed to driving operational efficiency through innovative technology solutions while fostering a culture of continuous learning.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Onboarding Administrator
Royal Mail Group
Sheffield - Remote, South Yorkshire
08.2025 - Current
- Conducted thorough vetting of candidates to ensure compliance with RTW documentation standards.
Reviewed and validated all RTW documents for accuracy and completeness. - Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Processed and verified candidate documentation, job offers, and payroll onboarding with accuracy and attention to detail.
- Provided first-line support for candidate and customer queries, resolving issues promptly and professionally.
IT Engineer
Minorfern LTD
Clay Cross, Derbyshire
06.2023 - 02.2025
- Refreshed and Upgraded Onsite Firewalls / Routers form Legacy Zyxel and Netgear switch's and Scoped Business needs for Cisco Meraki WAN / LAN architecture from Planning to Network Configuration and maintenance
- Managed Windows Server 2019/2022 infrastructure across multiple sites, optimising system performance and reliability.
- Migrated from Legacy Panasonic PBX to new Sales Orientated PBX
- Provided 2nd / 3rd Line Desktop IT Support to User's
- Participated in on-call rotation, providing round-the-clock support to address critical system issues.
- Managed virtualisation environments, such as Hyper-V and Azure HCI Stack.
- Collaborated with cross-functional teams to facilitate smooth IT operations and project execution.
- Supporting Autopart (Kerridge) in a Azure Hosted environment at a 2nd Line level to internal User's
IT apprentice
Addooco IT
Chesterfield, Derbyshire
10.2022 - 05.2023
- Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.
- Supported PBXware and other VOIP Systems in a 1st line support role
- Configured and managed Unifi and Draytek routers/firewalls, Cisco Meraki and Unifi, Juniper, Cisco, and Draytek switches.
- Managed the deployment, configuring laptops, and migrating user data as instructed by the customer.
- 1st / 2nd line Desktop support for various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS, MS Office 365 and Linux desktop.
Education
BTEC Level 3 National Foundation Diploma - Information Technology
Sheffield College
09.2021 - 08.2022
NVQ Level 3 - Information Communications Technician (Support Technician)
QA
Chesterfield, Derbyshire 10.2022 - 02.2024
Skills
- Staff education and training
- Cloud computing
- Router configuration
- Active Directory administration
- Server infrastructure management
- Virtualization technologies
- Backup and recovery solutions
- Desktop support and hardware assistance
- Microsoft Windows Server expertise
- Microsoft Intune management
- Cisco Meraki
- Microsoft / Office 365
Certification
- Full UK driving license
Timeline
Onboarding Administrator
Royal Mail Group
08.2025 - Current
IT Engineer
Minorfern LTD
06.2023 - 02.2025
NVQ Level 3 - Information Communications Technician (Support Technician)
QA
10.2022 - 02.2024
IT apprentice
Addooco IT
10.2022 - 05.2023
BTEC Level 3 National Foundation Diploma - Information Technology
Sheffield College
09.2021 - 08.2022
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