Summary
Overview
Work History
Education
Skills
Certification
Cricket
Languages
Timeline
Generic

Joshua Tudor

Bristol

Summary

I am a responsible and enthusiastic young man aspiring to be an Aerospace Engineer or a Pilot. I am extremely capable of multitasking in a fast-paced environment, I am also able to do this while maintaining a smile and I spend a considerable amount of time maintaining an excellent work ethic while attending to customer service. I have a friendly personality that contributes to my customer service. I play cricket and football, which is ideal because it gave me leadership and teamwork skills essential in the workplace. These skills that I have required from playing cricket have helped me through high school where I had to work with others on group projects. I have a never give up attitude in everything that I do. I work in an organized way, and I like to get work done early. I never leave anything to the last minute. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Assistant

Timberland
11.2019 - 07.2021
  • My responsibilities at this job are to drive and push to make sales and achieve my target set for me at the beginning of each shift and make sure customers always received the best service, to achieve a high unit per transaction (UPT), a high pounds per hour rate and a high revenue
  • I have demonstrable customer service experience which I developed and fined tune while working at Timberland
  • A key achievement while working at Timberland is that I achieved £2500, in sales in a 4-hour shift
  • I was able to do this by being able to multitask by dealing with more than one customer at the same time, and clear communication between the customers and colleagues
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • On the days we are not busy we have to clean and make everything standard and look presentable, while replenishing stock and handle deliveries.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.


Customer Assistant

Lidl GB
11.2022 - 05.2023
  • I worked part-time at Lidl to complement my studies at UWE. In this Job, my responsibilities are to unpack with deliveries and ensure shelves are stocked promptly following the chill chain rule.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • I completed till training, ensuring the best customer service is given to every customer. In addition, I am trained on the shelf checkout tills and ensuring that the bakery stays topped up by baking fresh goods.
  • Listened to customers in actively to assess issues and provide accurate information.
  • I ensure that store shelves were presentable while checking for sell-by dates and ensure quality and freshness while merchandising and maintaining the non-food products.

Kitchen Manager

Wingers
05.2023 - 09.2023
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • I was also tasked to strategically make sure that all the food was correct and went to the right customers with nothing missing from the order
  • As a result, I was tasked with the training of new employees with all the knowledge and training essential for the job
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Telecommunications Analyst

Computacenter
09.2021 - 09.2022
  • I worked at Computacenter as a full-time contractor with Santander Account as part of their helpdesk
  • My responsibilities at this job are to work tightly with SLAs to get tasks done
  • I work alongside engineers to fix branch hardware such as Chip and pin machines, Passbook Printers, Network Printers, Cheque Scanners and tcrs
  • I was able to work as a part of the hardware team in fixing hardware issues with Santander employees’ Laptops, Tablets, and desktops
  • I am well versed in different technical software such as VMware Horizon, Active Directory, Offer Remote Assistance, Remote Access, Microsoft Office 2013/2016/365, and AirWatch
  • In this job, I was fluent in password resets and resolving Branch and Head office issues
  • In this role, I was able to work closely with iPhones/iPads and was able to fix both the hardware and software issues that may surround these devices
  • I work closely with Windows 7,8 and 10
  • In this role, I also specialized in the installation, configuration, and construction of workstations
  • I was also promoted to network communication analyst where I dealt with all the branch WIFI and network issues within 444 branches in the UK where I was able to liaise with BT and O2 to get engineers out to fix the various routers and network cabling in the branches
  • I was also able to remotely fix issues by bouncing the network ports and clearing DHCP tables on the network system
  • I was also able to rebuild routers, rebuild Cisco IP phones and deal with emails for higher-ups within Santander where I was also tasked to liaise with the helpdesk.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Used Airwatch to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.

Education

Masters in Engineering - Aerospace Engineering

University of West England
Bristol, United Kingdom
06.2027

Level 3 Extended National Diploma - Aeronautical Engineering

Milton Keynes College
Milton Keynes
07.2021

Aviation And Pilot Development Progam- CPD Course - Aviation

Fantasy Wings
London
07.2021

GSCE's -

Alexandra School
Bridgetown Barbados
07.2019

DELF- A1 Diploma - French Studies

The Alexandra School
Bridgetown Barbados
07.2019

Skills

  • Multitasking ie I can handle more than one task when ordered to
  • Teamwork ie Playing sports involves teamwork as I played cricket and football, this developed my skill
  • Punctuality ie I can come to work on time and to complete my task when given
  • Communication
  • Strong work ethic ie In having all these skills these comprises of a strong work ethic matter
  • Good Customer Service ie I treat all customers how they should be treated
  • Stocking and Replenishing
  • Store Layouts
  • Telecommunications Equipment
  • Technical Implementation
  • Equipment Maintenance
  • Order Accuracy

Certification

  • Level 2 Food and Handling Training - 1/08/23- 09/08/23


Cricket

I played cricket from the age of 6 and have enjoyed it everysince. I have worked my way up through school rankings to become the an Reserve player on the Barbados National under 15 team. Cricket brings a sense of peace and enjoyment as well as that competitive spirit of trying to win and be the best. This sport has also set with essential life skills which aid me in my everyday life and work.

Languages

English
Native language
French
Beginner
A1
Spanish
Intermediate
B1

Timeline

Kitchen Manager

Wingers
05.2023 - 09.2023

Customer Assistant

Lidl GB
11.2022 - 05.2023

Telecommunications Analyst

Computacenter
09.2021 - 09.2022

Sales Assistant

Timberland
11.2019 - 07.2021

Masters in Engineering - Aerospace Engineering

University of West England

Level 3 Extended National Diploma - Aeronautical Engineering

Milton Keynes College

Aviation And Pilot Development Progam- CPD Course - Aviation

Fantasy Wings

GSCE's -

Alexandra School

DELF- A1 Diploma - French Studies

The Alexandra School

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Joshua Tudor