Joshua Taylor
Barry,Vale of Glamorgan
Summary
Ambitious professional committed to enhancing management skills within the water industry. Motivated to stay current with legislation and procedures, ensuring compliance and efficiency. Demonstrates decisiveness in addressing design updates and queries, fostering team collaboration. Delivers exceptional service and consistently achieves high-quality results through effective problem-solving and interpersonal skills.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
GIS Technician
Independent Water Networks Ltd
, Cardiff
12.2024 - Current
- Directed wastewater design imports, providing ongoing support to remote teams.
- Coordinated with field personnel to ensure accurate data collection.
- Organised changes in wastewater GIS assets for improved functionality.
- Delivered operational support during water and wastewater incidents.
- Trained team members on GIS techniques to maintain consistency.
Water Operations Analyst
Independent Water Network Ltd
, Cardiff
11.2022 - 12.2024
- Served as primary contact, guiding team members during team leader's absence.
- Established strong relationships with fire authorities and site managers through site visits.
- Managed updated processes in fire hydrant department, ensuring effective stakeholder communication.
- Maintained consistent communication with office and field staff to support seamless operations.
- Analysed key performance indicators to identify trends, presenting insights to senior decision-makers.
Broadband Technician
Qube GB
, Vale of Glamorgan
02.2022 - 08.2022
- Organised and managed weekly workload schedules, prioritising tasks based on stakeholder needs.
- Collaborated with customers to address and resolve complaints promptly.
- Coordinated with internet service providers to ensure successful installation of telecommunications links.
- Operated electronic measuring instruments with high accuracy.
Customer Sales Advisor
Sky UK
, Cardiff
03.2020 - 02.2022
- Handled customer complaints for swift resolution.
- Achieved high sales targets with outstanding product knowledge.
- Improved customer satisfaction by providing professional, friendly service.
- Monitored competitor activities and trends to stay ahead of market changes.
- Successfully upsold additional products, enhancing overall customer experience.
Team Leader
Coop
Barry, Vale of Glamorgan
05.2016 - 07.2019
- Led and directed employees, overseeing activities to enhance productivity and operational efficiency.
- Guided team members through new and complex workflows, providing necessary coaching.
- Ensured seamless operations by meticulously following opening, closing, and shift changeover procedures.
Education
Bachelor of Science - Police Science
University of South Wales
Pontypridd 09.2015 - 07.2018
A-Levels - Information Technology
Ysgol Gyfun Bro Morgannwg
Barry, Vale of Glamorgan 09.2013 - 06.2015
GCSEs - Maths, English Language, Physical Education
Ysgol Gyfun Bro Morgannwg
Barry, Vale of Glamorgan 09.2008 - 06.2013
Skills
- Project Management
- Process Improvement
- Data analysis
- Database management
- Problem-solving
- Communication skills
- Leadership
- Coaching & Mentoring
Certification
- Water Hygiene Qualification
- CSCS Card
- Completed Aspiring Managers course
- Working towards chartership with CIWEM. (Currently Graduate)
References
References available upon request.
Timeline
GIS Technician
Independent Water Networks Ltd
12.2024 - Current
Water Operations Analyst
Independent Water Network Ltd
11.2022 - 12.2024
Broadband Technician
Qube GB
02.2022 - 08.2022
Customer Sales Advisor
Sky UK
03.2020 - 02.2022
Team Leader
Coop
05.2016 - 07.2019
Bachelor of Science - Police Science
University of South Wales
09.2015 - 07.2018
A-Levels - Information Technology
Ysgol Gyfun Bro Morgannwg
09.2013 - 06.2015
GCSEs - Maths, English Language, Physical Education
Ysgol Gyfun Bro Morgannwg
09.2008 - 06.2013
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